Re: Ham Radio Deluxe Support hacked my computer

Discussion in 'Ham Radio Discussions' started by AA7BQ, Dec 16, 2016 at 4:01 AM.

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  1. AA7BQ

    AA7BQ Administrator Staff Member Administrator Platinum Subscriber QRZ Page

    No doubt some of you are wondering what happened to the article that was under the title above. After it was brought to my attention, I found it necessary to delete the entire thread. It contained so much misinformation, innuendo, personal insults and profanity that I deemed it unworthy of further publication.

    Just to prove that I was paying attention, I will offer the following summary of the situation:

    An HRD user calls for support and is told that all users must be on the latest version before support can begin. The system was updated as suggested but something went wrong. The user suspects that his computer is infected with a virus. The user then calls HRD and is told that his support contract has lapsed and thus needs to be renewed in order to obtain service. The user's machine is an antique Windows XP system, which even if operated without HRD is highly prone to virus attacks due to its age and relative lack of internal sophistication.

    The user then accuses HRD of wrongdoing and of responsibility for the virus. After all, the conventional wisdom is that "it wasn't there before the upgrade so it must be the source" is an easy leap to make. It's a far more palatable excuse given the literal multitude of ways that an XP machine can become infected.

    Next, quite predictably, the hoards jump in and blame HRD for everything, and especially for asking for money. Now I'll go on record to say that HRD should have notified the user of his subscription status before directing him to upgrade to the latest version. This, at least, would have cleared HRD from any allegations of having transmitted a virus. Still, no evidence has been presented that HRD had anything to do with his virus, which even if existed would probably have been caught by any decent anti-virus program. There has been no mention of the user's safe surfing practices and it is a given fact that no computer can survive today without first rate anti-virus protection. What I'm saying is that when bad software hits my computer, it gets detected BEFORE installation, not after. We just don't know what situation existed on the user's computer prior to his HRD encounter. The only way to know would be from a thorough technical review of his machine (think Geek Squad), which as far as we know hasn't happened. The whole thing blew up after the mention of money, which is what set this whole episode into motion.

    The other thing that common sense will tell you is that in a sample of tens of thousands of users, a report from one does not identify a trend. The likelyhood of HRD being the root cause of this issue is doubtful at best.

    HRD is a great software package that is professionally maintained and sold to hams around the world. The fact that it costs money to maintain and deliver should simply be taken as a given. Yes, there are other packages out there with similar capabilities, and some even for free. It's a great, thriving marketplace where everybody competes and to their credit, HRD has been successful in this space.

    QRZ would also like users to note that HRD is not a QRZ advertiser and other than for free technical exchange we have no business relationship.

    That's why I deleted the thread.
  2. AD0AC

    AD0AC XML Subscriber QRZ Page

    Thank you for providing the explanation. I actually just logged in again to see if there was any new information. The last time I looked, the original poster stated that HRD intentionally disabled his software, which was installed on a Windows 10 machine, after he posted an unflattering review of HRD on another forum, which was confirmed by a message sent to him by HRD personnel and posted to this forum. It sounds like the thread must have evolved in detail over the last 5 hours, and I would have liked to see the thread develop.

    If none of the original poster's claims were true, I am very disappointed that he would attempt to damage the credibility of that company.
  3. N7ZAL

    N7ZAL XML Subscriber QRZ Page

    No truth to power? :( :(
  4. W4PC

    W4PC XML Subscriber QRZ Page

    There was no hacking done to Jim computer, that's unethical we would never do .

    I phoned him tonight with no answer

    The issue with the 3000 is a cat problem with the firmware and not an HRD issue and I reported it to Chris Wilson.

    I will resolve this.

    Jim is upset and I can understand, so I will fix it.

    He did not buy an upgrade, his support expired on Nov 30, 2016 so he was out no money, he can also install the previous version he had and it will still work. Tim told him that.

    Rick W4PC co-owner HRD Software LLC
  5. KP4SX

    KP4SX Subscriber QRZ Page

    Ok, the HRD package is great. What have you to say about how they treated this customer???
  6. NY7N

    NY7N Ham Member QRZ Page

    I like how your little tl;dr conveniently leaves out the part where, in the support ticket, he's told to remove the negative review or they won't un-blacklist him.

    Which is, as of today, against the law in the United States.

    Just sweep that under the rug though, nothing to see here.
    W7ATC, KD8TUT, AD0AC and 1 other person like this.
  7. KF5FEI

    KF5FEI Ham Member QRZ Page

    Yes. He *had* an XP machine, which would not run the original purchased version, so he installed it on a Win 10 machine, had issues with it, was told he needed the latest version, which he installed, and then was locked out of it in retaliation to his eHam review.
    AD0AC likes this.
  8. KI6LZ

    KI6LZ Ham Member QRZ Page

    Sounds like some have dancing shoes on.
  9. KD8TUT

    KD8TUT Platinum Subscriber Platinum Subscriber QRZ Page

    Does this mean you are retracting your request to remove his review? And won't be "seeing him in court"?
  10. AD0AC

    AD0AC XML Subscriber QRZ Page

    Thank you. That's what I thought I had read, but now have no other reference to that fact since the thread was deleted.
    N2SUB likes this.
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