“Seeing our mobile traffic grow nearly 30 percent, year-over-year, with more and more of our customers shopping on tablets and mobile devices, our goal was to select a tool that offered a superior mobile experience…”
– Joan King, Vice President of eCommerce for Crate and Barrel
Meet Moxie Concierge
Bring the in-person experience to your digital storefront
Companies spend millions of dollars each year driving traffic to their sites, but only 29% invest in the next step: customer engagement. Moxie Concierge intelligently delivers relevant information by uniting three digital communication channels including 1) web self-service, providing contextual knowledge that is presented at the right time, 2) assistance via live chat, and 3) email.
Moxie Concierge
Intelligently engage customers
throughout the digital journey
Never let an email go
unanswered again
Why Moxie Concierge
Harness the Power of Context to Drive Customer Engagement
You’ve worked hard to build your brand—to understand who your customers are, to convey a compelling message that draws them into your site, and to create engaging content that keeps them there. At the most critical point in the sales process, seize the opportunity to communicate directly with your number one lead at the height of their decision. Moxie is revolutionizing B2C communication in the digital era, allowing you to Be There for your customers and to understand them in ways never before possible.
Be Everywhere
- With contextual guidance and live chat across devices, you can be there for your customer anywhere, any time, every time.
Drive Revenue
- Online shopping can be akin to a solo day at the mall. Without a shopping buddy, your customer may not have found that item he or she has been eyeing.
Save the Sale
- Timely intervention on a sale can mean the difference between winning and losing a customer for life. More than a platform, Moxie is a driver of brand loyalty.
Engage With Customers
- Sure, analytics can tell you how much time Prospect A has spent engaging with your site. But only Prospect A can tell you why they haven’t clicked “Purchase.”
The Results Are In
Moxie commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study examining the potential return on investment companies may realize by deploying Moxie Concierge. Here’s what the research showed:
626%
Return on Investment
3
Weeks in Investment Payback
4%
Increase in Online Conversions
2.5x
Increase in Agent Efficiency
