New rules introduced last month mean that if you use your mobile phone for calls, texts or browsing the internet while on holiday within the European Union, it will cost the same as it would in the UK. The European Commission pledged to end punitive roaming charges, saying 'mobile phone users will pay the same price as at home, with no extra charges'.

Much to our surprise the insurer came back to us and said we could either have a voucher for the jewellery shop, Signet Group, for the full amount of £2,225 which is what we paid originally, or we could take a cash settlement of £1,257.13. If we take the cash amount we will lose 42 per cent of the value but surely we should be entitled to the full amount if we take it in cash or vouchers?

Ofgem is looking into whether British Gas wrongly charged its customers exit fees when they switched to other providers in the last 49 days of their fixed-term contract. Under Ofgem rules providers are not allowed to charge penalty fees to customers switching within this window.

Some charities have hounded elderly and vulnerable people with countless letters, calls, texts and emails. Now, the Fundraising Regulator has introduced a free service that allows members of the public to bar specific charities from contacting them. Here, we explain how it works.

Interest in genealogy - plotting your family tree - is soaring. Thanks to the internet, it is now easier than ever to get involved. TV shows such as Who Do You Think You Are? are also inspiring people to become detectives and search out their ancestors. The appeal of digging back into your family's roots has created a multi-million pound industry with a host of services offering to do the legwork on your behalf. Yet it can be an expensive business. We offer a six-step guide to tracing your ancestry without raiding the bank. Sarah Vey (pictured) has found 4,500 relatives.

Special offers for 'free' or 'two-for-one' prescription sunglasses are being heavily advertised in the high street as the sun beams down and we gear up for the summer holidays. Here, we take a sharp-eyed look at these promotions and assess whether they really offer value for money.

The offer of cash from my fiancee's parents for our wedding day is so generous but now we've accepted it we don't seem to have any say in our wedding plans. How can we tell them to back off without offending them?

The music festival season is in full swing. Here, we provide festival-goers with all the information required to cut costs, avoid being a victim of crime - and take out the right insurance to cover your valuables.

There are 54 tariffs due to end before the end of August and households with one will be automatically rolled onto the provider's standard tariff. The standard variable tariff is typically the most expensive and on average costs £192 more than the cheapest fixed-price energy tariffs on the market.

Insurers delve into medical records from even the first check-up to find grounds for rejection. If they prove the animal showed signs of an illness before insurance was taken out, they can refuse to pay up, as most do not cover pre-existing conditions. They argue if a pet had a symptom, the owner should have realised it may have a serious condition.

With an avalanche of price rises from the 'big six' energy providers, now is the time to review your energy tariff and consider locking in to a best-buy fixed-rate tariff before energy companies pull them from the market.

Here are our ten top tips cut the cost of your big day without cutting back on style, from using cashback websites and credit cards, to considering cheaper ranges such as the new one from Poundland (pictured) and reselling items online afterwards.