Are naive bank staff making it easier for fraudsters?

We have obtained a damning transcript where a woman telephoned Nationwide about a £7,300 bank transfer she was planning to make for a car found online. In it, Sophie Jones, 26, asks Nationwide whether she would be protected if the sale turned out to be a scam. The call handler says 'yes' and explains to Sophie that they would be able to trace the money to see where it had gone. However, this couldn't be further from the truth.

It is thought that around 9,000 customers were sent a PIN reminder that they hadn't requested in the same post as replacement bank cards.

Linda Walker had a call from someone saying they worked for BT and as she had phone problems she followed his instructions, even providing bank security details. Like other victims she was scammed.

Money Mail has been warning about the rise of bank transfer scams for years. Richard Barber, a former editor of OK! magazine lost £4k to bank transfer fraud after he receiving an email.

The discovery of £130 million sitting in accounts opened by criminals and frozen by the banks is a big deal. With a minor tweak to the law, this pot could be used to cover payouts to fraud victims.

There may be hope yet for Santander customers who are defrauded after the bank chose to reimburse more than £100,000 to one victim.

Banks routinely refuse to cover losses when customers are tricked into transferring money or giving their details to fraudsters. In some cases, victims have lost more than £100,000.

This is Money has been at the forefront of battling the horrifying tide of banking fraud that has swept Britain in recent years - why has it taken so long for action to be taken?

EXCLUSIVE: Fed-up bank customers who take to social media such as Twitter to complain could leave themselves exposed to fraudsters, as a Metro Bank customer discovered.

Hero who tracked bank fraudsters to win back £20k

In the first case of its kind, Gideon Roseman managed to track down his stolen money after it been sent to a crook's account - and get every penny back. Gideon was conned when fraudsters posed as the builder he had hired to extend his home. They hacked into the builder's email account and sent the 39-year-old barrister a message asking him to make a lump sum payment before the work could begin.

Worryingly, over a quarter of people believed the communications to be genuine, with 7 per cent ultimately falling victim to scammers, Santander UK's latest survey shows.

Identity theft is the fastest growing crime in Britain. In the first six months of this year there were a record 89,000 identity thefts committed by financial fraudsters. Kara Eigl (pictured) was a victim.

Students are being warned once again over a phishing e-mail scam which pretends to be from the Student Loans Company.

In the first half of the year, 4,222 bank account holders under 21 were involved in 'misuse of facilities' fraud', double the amount from a year ago.

Fraudsters are going on a £1.5 million a day spending spree - using other people's plastic cards. These new fraud figures are published just as Financial Fraud Action UK steps up its campaign.

Jeremy Smith found a stunning villa with a pool in Sicily, pictured. But a fraudster had hijacked the account of a legitimate Airbnb and when Jeremy paid outside the system he lost £4,000

Santander fobs off fraud victims in just 24 hours

Mother-to-be Claire Pearson, 38, from Surrey, main picture, was seven months pregnant when she lost almost all of the £71,700 inheritance she'd received from her late father. Daniel Hughes, 19, bottom right and Terry Allen, 75, top right have lost almost £5,000 between them and they are all among fraud victims being fobbed off by Santander. All were ripped off by fraudsters pretending to be from the bank's anti-fraud team. Customers who have lost thousands of pounds in sophisticated scams are being sent carbon-copy letters by the bank rejecting their requests for a refund, Money Mail and This is Money can reveal.

Currently, if you push the button to send a payment to an unknown account that later turns out to be fraudulent, banks hold you fully responsible and refuse to cover the losses.

Gideon Roseman managed to beat the conmen and get his money back. He has written this six-step plan to follow for others who think they may have been defrauded.

In recent weeks, Money Mail has revealed how Santander customers are being swindled out of their life savings - and often the crooks employ sophisticated psychological tricks.

Organised gangs of scammers, using both humans and robots, are ruthlessly targeting online dating services to steal money and identities.

Paresh Patel, from Harrow, discovered 18 unusual cash machine withdrawals from his account at a local Barclays branch and a Costcutter shop.

Scammers are 'grooming' pension savers by giving them a script of what to say to get around company safeguards, warns financial giant Aegon.

Expert behavioural profiler Professor David Canter was swindled by callers using 'persuasive techniques straight out of a psychology textbook'.

In January we warned of fake websites tricking UK holidaymakers out of tens of thousands of pounds. Now a remarkably similar new site - Canaries-holidays.com - has been launched.

Couple lose £3k to bogus Amazon Marketplace sellers

Mandy Hodges, 50, from Sevenoaks, Kent and her husband David, 52, were on the genuine Amazon website when they spotted an LG 3D 4K television - one of the highest spec TVs on the market - for £3,079, some £600 cheaper than the recommended retail price. It was being sold by a third party company on Amazon named JP Wright, which the couple had no reason to believe was not a genuine third-party firm using the website's popular Marketplace.

The email from Richard Barber's trusted Polish builder looked no different from the others. It was sent from his usual email address and included normal pleasantries.

The Financial Ombudsman explains how victims got scammed and the response of firms to their plight - and how it ruled on who got refunded their money.

Bank customers across the country are being warned to stay vigilant after a wave of cash machine related scams have been reported to This is Money - we explain how it works in a warning video.

The scam e-mail claims to offer a refund for over payment of TV Licence fees, but states that it needs bank details to be updated before the refund can be released.

The 'Trojan horse' viruses effectively lock people out of their computers and demand a ransom to allow them to get back in. The blackmail message carried by the virus directs victims to make a payment online.

British businesses are being warned to be on high alert after increased reports of financial losses from what is being dubbed 'CEO fraud' by cyber-crime experts.

There is a growing army of fraudsters who pretend to be from software giant Microsoft who then demand cash for removing 'viruses,' according to data.

The bogus emails - likely to have been sent to thousands of people - are aimed at stealing your bank details by making people think someone has gone shopping using your Apple account.

Fake messages which appear to come from a friend encouraging them to click a link to receive a Sainsbury's voucher are being sent through the social app Whatsapp by fraudsters.

In controlled tests with experts, we discovered that criminals can swipe money off contactless cards as you're walking down the street, sitting in a restaurant or browsing in shops.

A quarter of Britons travelling overseas have no qualms about using free public wi-fi abroad for online banking, according to a survey for This is Money.

Crooks are posing as bank customer service staff on the social media website to try to dupe customers into visiting a dodgy website or clicking a link so the fraudster can steal their financial details.

Millions of Lloyds customers have been warned to be vigilant against a tide of scam letters purporting to be from the bank, but are actually being posted by fraudsters.

Bank customers are being warned to be vigilant after what is believed to be a spate of 'smishing' attacks which drain current accounts of cash.

Fight the rush of financial scams with our new Beat he Scammers page

Today, This is Money launches a new hub page for scams to watch out for as fraud losses continue to grow. Bookmark it, send to friends and family to help stem the flow. The hub has guides, the latest scams to watch out for and videos to help keep the fraudsters at bay.

Victims of nuisance phone calls have a new weapon in their armoury - but a security expert believes it still does not go far enough and says householders must deploy maximum security tactics.

Farmers are being warned once again to be extremely vigilant of any suspicious calls, texts or e-mails this month as they become major target for fraudsters.

Caught out: Charterhouse Accountants were duped out of £80k in yet another telephone fraud case

Another small business has fallen victim to a fraudster going by the false name 'Simon Fraser' who posed as a member of NatWest staff in a bogus call from the bank.

Top ten online scams - and how fraudsters stole a victim's money and conned his Facebook

The ten biggest online scams lost victims across the country £670million over the last year - and this figure is likely to be far higher due to unreported cases, National Fraud Intelligence Bureau data reveals. The case of a victim known only as Chris, who had thousands stolen by fraudsters who rang his bank to gain details and also conned his Facebook friends into sending money too, is highlighted by Get Safe Online Week.

TalkTalk is the latest victim of a cyber attack. But it's not alone, according to a former MI6 officer who warns of a greater risk to consumers. IT security consultant Tom Chantler has even been targeted.

Beware offers of a 'free pension review' because this is the kind of bait fraudsters use to tempt people and allay their suspicions before swiping lifetime savings.

DW1RRT hacker on duty. Image shot 11/2012. Exact date unknown.

Scams that slip past security filters are costing victims millions of pounds. Peter Cregan, pictured, said that within a month of his first fraud, he was hot twice more.

Know your rights: Keep your bank in line by swatting up on your rights and what to do should things go wrong

Bank accounts are something most of us rely on every day but what happens when things go wrong? This is Money looks at your rights, fraud and how to complain.

Can you spot the genuine messages among the fraudsters?

Britain is facing a fraud epidemic. Scammers are using an ever increasing number of methods to trick people into handing over the keys to their cash. This is Money publishes e-mails, answer phone messages, text messages and scenarios below for you to guess which ones are genuine contact, and which ones aren't...

Virgin Atlantic is emailing customers asking for money after they paid for seat reservations. The email and phone number make it look like a scam.

Three Santander customers have collectively lost £36,200 in the last month to a terrifying text message scam - and the bank is refusing to refund.

To your bank, fraud is a number on a spreadsheet. They get hundreds of thousands of cases a year and file them away under case names such as 2017/19799 or 2017/19800.

The message, sent through hugely popular messaging app Whatsapp, includes a link to a 'golden version' but this contains malware and could open the door to fraud.

Alex Luke, 49, from London, had every penny of the £180,000 she had saved from her business had been stolen by fraudsters from her Santander account.

In three new videos, the celebrities learn the tricks of email and telephone scammers and number spoofing - and top tips so that you are not caught out.

Ever since Yvonne bought a £20 blender advertised in a magazine, she's been bombarded with junk mail after her name was put on the so-called suckers list.

The password is a scourge of the modern world. Most of us use at least these online codes on a daily basis - and they don't tend to be very good. We find out how to make yourself safer.

Five signs an ATM has been tampered with

When using a cash machine, it is important to be alert for signs of criminal activity - of which there can be many. This graphic details just a few - from cash dispense units with false fronts to loose elements. Up to 2,500 Britons fall victim to card fraud at ATMs every week, according to Financial Fraud Action UK - and those going to the US on business or holiday have been told to take extra care. It comes after the number of machines hacked by criminals in America last year rose 546 per cent in 12 months to its highest ever level, according to New York Stock Exchange-listed software firm Fico. When using a cash machine, it is important to be alert for signs of criminal activity. Fico's fraud specialist Brian Kinch has given MailOnline some telling signs that an ATM has been tampered with. Pictured are ticket skimmers, which are gadgets superimposed to steal card information on top of real cash machines.

Holidaymakers are being tricked out of thousands of pounds in a cruel villa scam that has led to arrests in Spain, a Money Mail investigation can reveal.

One in three people would be trusting enough to transfer cash to an unknown account if they were called by someone posing as their bank or building society, shock research shows.

Young woman on a mobile telephone.

Last week Money Mail revealed how victims were being charged for calls they insisted they had never made. Police and phone regulators are investigating.

A social experiment in a shopping centre saw Real Hustle star Paul WIlson easily glean information from shoppers eager for the chance to win a television.

A widow unwittingly transferred £3.2k straight into a fraudster's bank account after falling victim to yet another type of telephone fraud in an epidemic sweeping the country.

A terrifying scam has emerged which sees fraudsters record customers telephone conversations with their bank to glean vital details and raid accounts, Action Fraud warns.

As a fraud epidemic sweeps Britain, just two in 1,000 cases are ever investigated 

More than seven in ten victims are being told it's their fault after falling for sophisticated confidence tricks. Others are being blamed for giving passwords to devious conmen or using out-of-date antivirus software on their computers.

Dark fraud: Scammers are cold-calling bank customers and convincing them to part with their savings by posing as bank staff

In two separate cases that we investigated customers with Lloyds Bank and Nationwide Building Society lost a total of almost £60,000 to the scam.

A Female paying with her credit card in a butchers shop

In the past year, we've seen a big surge in online scams. Almost every week, a new one seems to surface, with the hackers always one step ahead of the game.

You are 20 times more likely to be robbed while using your computer than in the street. Official data show there were 5.8 million instances of cyber crime in Britain in the past year.

Banks could block customers from claiming money back if they are a victim of fraud and it is found they had substandard online security.

Some 7% of those approached have accessed some or all of their pension as cash as a result of being contacted by phone, email or letter, the survey by Phoenix Group found.

More of us are using technology to bank - and fraud is surging. This week, we reported on a case where Santander won't refund one victim £22,700.

   

DON'T MISS...

   

DON'T MISS