Operations
The
Operations Division is the operational support arm of the CFPB.
Operations
Sartaj Alag, Chief Operating Officer
The chief operating officer provides the overall direction for the Operations Division. The Operations Division front office supports the COO and provides project management and internal communications support for the CFPB.
Division offices
Administrative Operations
Martin Michalosky, Chief Administrative Officer
The Office of Administrative Operations performs a wide range of functions related to CFPB’s infrastructure, information, and security.
Consumer Response
Christopher Johnson, Assistant Director
The Office of Consumer Response answers questions, handles complaints, and analyzes and shares data to level the playing field and empower consumers to take more control over their financial lives.
Human Capital
Jeffrey Sumberg, Chief Human Capital Officer
The Office of Human Capital is responsible for human resources services, policies, and guidance for the CFPB.
Technology and Innovation
Jerry Horton, Chief Information Officer
The Office of Technology and Innovation implements and maintains the CFPB’s technical assets.
Office of the Chief Financial Officer
Elizabeth Reilly, Chief Financial Officer
The Office of the Chief Financial Officer is responsible for the CFPB’s financial planning and management.
Procurement
David Gragan, Chief Procurement Officer
The Office of the Chief Procurement Officer oversees purchasing for the CFPB in compliance with federal procurement rules and regulations.