'Delta are terrible!' Busy Philipps slams airline for re-booking her and her nine-year-old daughter Birdie on SEPARATE planes to different locations after their original flight was canceled
- Busy, 39, took to social media to bash Delta on Friday, saying the airline had canceled her flight before re-routing her family
- In doing so, Busy said, the company booked her nine-year-old daughter Birdie on a separate flight from hers
- The mother, who was also traveling with her daughter Cricket, five, told the airline: 'You are terrible!'
- She said she 'would never' let Birdie travel on her own; the company has since apologized for the incident and Busy's family were able to travel together
- Busy was in Los Angeles on Thursday and is now enjoying a vacation in Charleston, South Carolina
Busy Philipps has publicly slammed Delta Airlines, saying the company re-routed her nine-year-old child on a different flight from hers during a domestic trip.
The actress, 39, took to Twitter on Friday to publicly call out Delta, deeming the airline 'terrible' and accusing it of booking her daughter Birdie on a separate plane after canceling their original flight.
Busy, who was in Los Angeles on Thursday, was traveling with nine-year-old Birdie and her youngest daughter Cricket, who is turning five on Monday.
Speaking out: Busy Philipps has publicly slammed Delta Airlines, saying the company re-routed her nine-year-old child on a different flight from hers during a domestic trip
Message: The actress, 39, took to Twitter on Friday to publicly call out Delta, deeming the airline 'terrible' and accusing it of booking her daughter Birdie (left) on a separate plane
Conversation: A fan asked Busy if her daughter had to travel on her own, to which Busy replied she would have never let it happen
'Hey @Delta! Thanks for cancelling my flight and then rerouting us and separating my MINOR child onto a different flight than mine and having a 2 HR call time wait!' Busy wrote in a new-deleted tweet according to People. 'You are terrible!'
Busy provided more details on her Instagram Story, explaining that she had received 'a text that our other flight was canceled and they had rerouted us and put us on different planes to different places'.
The mother said 'B was going to Detroit' while she was headed to St. Paul, Minnesota.
Her family was eventually able to travel together.
'Thankfully, we found a flight that we could all get on at 2:30 in the morning,' she said on her Instagram Story according to People.
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Making amends: The airline apologized to Busy on Twitter after she called out the company
Fixing it: Delta asked Busy to share her confirmation details privately in order to assist her
Enjoying their summer: Busy previously shared this photo of her daughters Birdie (right) and Cricket (five), who have been attending camp
On Twitter, a fan asked Busy whether Birdie had to travel by herself, writing: 'Why would they separate you from your child? Please tell me you didn't let them fly without you. OMG.'
Busy made it clear that was never a possibility in her mind and responded: 'I would NEVER!!!!!!'
Delta has apologized for the incident. An employee told the actress on Twitter: 'Hello, Busy. My sincere apology, please be assured that this does not represent the Delta Brand of customer service.'
That same employee added in a separate tweet: 'I really would like an opportunity, to do everything possible to help, please share with me in a direct message your ticket number or Confirmation Code from this travel.'
The airline told People it has refunded the unused part of Busy's travel arrangements.
Delta apologized in a statement to the publication 'for the inconvenience this caused Ms. Philipps'.
All grown up! On Monday, Busy posted this photo of her daughter Cricket to wish her a happy fifth birtday
Adventures: The actress also posted this snap of Cricket, joking in the caption that she 'came in like a wrecking ball'
'Delta worked quickly to resolve the rebooking issue and coordinated directly with the customer to adjust their travel,' the company added.
Busy has since posted photos of herself and her family enjoying a beach vacation ahead of the Fourth of July.
On Monday she shared a cute snap of her daughter cricket clutching a bowl of popcorn and wearing swimming goggles, writing in the caption: 'She goes so hard. Happy fifth birthday Cricket.'
The actress uploaded a beach selfie on Sunday, in which she can be seen in a swimsuit and sunglasses, with the ocean behind her back.
On Sunday, Busy shared a video of herself with the words 'I'm living my life' written three times on top of the footage, making it clear she was having a great time.
She then posted videos of herself enjoying an evening out with friends over the weekend, indicating she is now in Charleston, South Carolina.
