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Comedian Leslie Jones posted a scathing review after a 'nightmare' ordering ordeal with Jessica Alba's The Honest Company on Tuesday
The Dark Angel star and mother-of-three quickly followed up with a personal apology, tweeting back at the SNL favorite on Wednesday
'Omg! I'm so sorry you haven't had a great experience,' Alba tweeted, 'We are all over this issue and will make it right'

Published: 18:35 EDT, 18 July 2018 | Updated: 00:43 EDT, 19 July 2018

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Comedian Leslie Jones posted a scathing review after a 'nightmare' ordering ordeal with Jessica Alba's The Honest Company on Tuesday.

The Dark Angel star and mother-of-three quickly followed up with a personal apology, tweeting back at the SNL favorite on Wednesday.

'Omg! I'm so so sorry you haven't had a great experience,' the actress/entrepreneur's tweet read, 'We are all over this issue and will make it right.'

Scroll down for video

Mea culpa: Jessica Alba was full of apologies on Tuesday after comedian Leslie Jones called out her homecare and lifestyle brand The Honest Company for its poor customer service on Tuesday. The actress/entrepreneur is seen in January 2017 above

Making things right: Alba was all about customer service telling the comedienne 'We are all over this issue'

Alba was all about customer service, continuing: 'I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains.'

Adding a compliment to tie things up, she wrote: 'I'm a huge fan of yours [prayer hands emoji].'

Jones is yet to respond to the message publicly.

The standup's issue stemmed from an order of a 'diaper cake', a popular multi-tiered diaper sculpture that has become all the rage at baby showers.

Not having it: Jones (above in 2017) went to social media to tell The Honest Company off for 'not doing good business' and shipping one of her orders in an untimely matter

Leslie used social media to say: 'Ok @Honest you just lost a good customer.

'@jessicaalba please address your company that is not doing good business. I have use your company for more than three years now and these last three orders have been a nightmare!! I have spend too much money here for that to happen!!'

Afterwards the company responded with an explanation, telling Jones her order took 'one to three days' to process in addition to the shipping time.

In response, the Ghostbusters star said: 'Next day air should not be a f***ing option,' she replied. 'It should be made clear that the order is sent after processing which you don't do. It's not overnight if it gets there in a week.

'You charging me damn near 50 dollars for. The last three orders were late. It wasn't like that before.'

Alba started The Honest Company in 2012 after becoming a mom herself and in 2015 the brand was valued at over $1billion.