Money

I ordered two recliner chairs from Amazon costing £99 plus postage. On trying them I found that my wife, who like me is in her 80s, was unable to fasten the tilt-securing mechanism as her wrists are not strong enough. Amazon agreed they could be returned for a refund. They texted both me and the Market Place trader to confirm this. A courier picked them up and gave me a receipt. My refund did not arrive so I contacted Amazon who informed me it would be thoroughly investigated by their A-Z guarantee team. I have been trying since March to get a refund but unfortunately I'm getting nowhere.

They know that few people can be bothered to switch accounts, and many customers often falsely believe that staying loyal to one bank means they will get a better deal. Finding offers is easy. Just search 'bank account switching offers' online and you find lists of deals on websites such as ours. Individual banks also advertise any new switching deals on their websites. Most offers are open to all new customers, but if you have recently held an account with the bank you may find you are excluded so check the small print.

The study assumes someone on an average annual UK salary of £28,000 who wants to retire at 65 years old and who wants an annual retirement income of £20,000. To achieve that they will need to have accumulated a pot of £447,000 by age 65 to maintain that annual payout until they get 100 years old, says investment firm AJ Bell.

Nicky Morgan, chair of the Treasury Select Committee, pointed out to Andrew Bailey, chief executive of the Financial Conduct Authority, that concerns over Woodford's Guernsey dealings which reduced liquidity in his now-frozen Equity Income Fund were aired in a March article by Citywire.

YouTuber Riccardo Senior (inset) received a letter from his car finance provider telling him that he had breached his agreement by making performance modifications to his BMW M4 and threatened to recover the vehicle unless he paid the remaining finance up front, which amounted to thousands of pounds. We asked expert Graham Hill to explain why you can't make changes to a financed vehicle without the consent of the provider.

Father of three, Huzefa has never had a workplace pension because they've never complied with Sharia law. He's now at a crossroads on how he can top up his income and save for retirement. But even the mainstream market has limited Sharia offerings. Our Money Pit Stop helps him out.

Small supplier Nabuh Energy finished last with only 1.65 stars out of 5, closely followed by Eversmart and Utilita, both of which were stuck with a rating of 1.8. The Big Six provider, SSE, topped the list with an impressive 4.6 out of five stars.

The stock picker was accused of using loopholes to avoid breaching the limit on how many 'illiquid' - or difficult to trade - stocks could be part of his portfolio. Andrew Bailey, who is chief executive of the Financial Conduct Authority, told MPs the Woodford Equity Income fund had been 'sailing close to the wind' and 'using the rules to the full' in a desperate bid to stave off crisis.

In a sign of the mounting crisis afflicting town centres across the country, the CBI said June was the worst month for retailers since the depths of the financial crisis in March 2009. A separate report revealed supermarkets also suffered as a result of unseasonably cool temperatures, causing sales of ice cream, beer and burgers to tumble. And department store John Lewis revealed a 2.4 per cent fall in sales in the week to June 22 as demand for clothes, homewares and electrical goods declined.

My company has just informed me that it has automatically put me back into its pension scheme from 1 June, but I can opt out if I do not want to be in it. My annual salary is £41,000, my pension contribution is 6 per cent, and the company contribution is 12 per cent. My intention is to retire at the end of 2020, so is it worth still paying in now?

Unemployment was at a record low in 1974, as it is today. But when we recall Britain in the 70s - the decade of (clockwise from top left) the Ford Capri, rubbish piled up in the streets, Prime Minister Ted Heath and the miners' strike - we often think of nationwide hardship. It is characterised by union unrest, the three-day week and sky-high inflation. But, economically speaking, it wasn't all bad - especially not at the start. It was only towards the end of the decade that the troubles which colour most people's perception of the 70s really kicked off.

Electric cars might be cheaper to charge than a petrol or diesel one is to fill up with fuel, but zero-emissions models might not be as cost effective as you think. There's almost a £200 difference in premium costs for a VW Golf and e-Golf. With an estimated two million motorists expected to own electric cars by 2025, insurers will be raking in an extra £321 million a year from drivers, the research has calculated.

Lee Boyce and Georgie Frost talk tennis with British pro - and plucky underdog - Marcus Willis, who has been ranked as high as 209th best in the world. We talk life after Andy, wildcard entries, playing RFed on centre court - and the true financial, physical and mental cost of becoming a professional player.

It was once considered the best airline in the world, setting the gold standard for service and comfort and pioneering the supersonic Concorde planes. But now British Airways has been accused of acting like a 'budget airline without the cheap prices' after refusing a bottle of water to a 33-year-old mother who was breastfeeding her baby. The new mum, who had paid hundreds of pounds extra to sit in 'premium' class on a 12-hour flight with her husband and six-month-old daughter, was told bottled water was a perk reserved for business class passengers only.

Two-thirds of savers are being told to abandon final salary pensions - and this is despite the Financial Conduct Authority saying that advisers should start with the standpoint this is not a suitable option. Are people getting the right advice about their gold-plated pensions? That's the question tackled by editor Simon Lambert, assistant editor Lee Boyce and host Georgie Frost this week.

The best way to find out if a car is likely to be dependable is asking those who already own them. Feedback from 18,000 owners in the last 12 months has been collected by What Car? who have now listed the 10 most - and least - reliable brands. Here is how the best and worst stacked up. The most reliable includes Alfa Romeo, Subaru, Hyundai and Toyota. While the least dependable include Jeep, Peugeot, Mercedes-Benz and Nissan.

When it comes to investing in the stock market, the British public have never had it so easy. But being able to invest and building a portfolio that's made to last are not the same thing. Investors who put their faith, and the vast bulk of their long-term savings, in fund manager Neil Woodford's hands have learned this lesson to their cost. Yet DIY investors make errors of judgment all the time. According to a new report by wealth manager Quilter, investors are habitually making mistakes that are compromising their long-term wealth.

The amount you can save into a pension ultimately depends on what you can afford - but the longer you leave it the more you will need to save. We tend to put ambitious targets on our hoped-for income in retirement and then underestimate how much we will need to set aside to achieve that. So how much should you save?

Choosing the right DIY platform is crucial but a wealth of choice and changes to charges have left many investors scratching their heads. We pick some of the best. We also highlight why investing in an Isa makes sense, as it should protect your hopefully growing investments from tax forever.

Lower than expected inflation figures have added weight to expectations that interest rate rises will remain on hold throughout most of 2019. This combined with the Brexit extension is forecast to keep monetary policy steady, with rates held at 0.75 per cent. While unemployment is low and wages are rising, there are still concerns over Britain's consumer economy and business investment being stalled by continuing Brexit uncertainty.