Outbound Call Centre Services
We have perfect balance of quality with quantity

We provide outbound call center services which comprises of an innovative call center setup, equipped with all the latest tools, which enable us to make successful marketing calls for your products & services. Each call is recorded to ensure you that the quality of the calls are not deteriorated at any stage. Our experience & expertise in handling outbound telemarketing makes it possible to successfully accomplish, each project we undertake for marketing & sales of the products & services, offered by you.

We provide you the right outbound call center services you need to conduct a successful inbound and outbound telemarketing campaign. Q2 Serves is one of the leading Inbound and Outbound call center service provider. We understand that 'each client's need unique treatment' and using our proven telemarketing approach, we provide you telemarketing services across verticals and horizontals.

You can count on Q2 Serves highly experienced outbound call center program managers to design, manage and implement truly customized and flexible customer centric outbound call center campaign that meet your business objectives. Leading organizations and startups rely on us for their inbound and outbound call center campaigns.

Q2 Serves offshore outbound call center services includes:

Telemarketing lead management
Lead Generation Services
Decision Maker Contacts
Appointment Setting Services
Debt Collection Services
Database Services
Market Intelligence Services
Product Promotion
Research Surveys and Polling
Customer Satisfaction
Telephone and Web Based Business Development
Up Sell/Cross Sell Campaigns
Direct Mail Follow-up Services
Seminar Population
Telephone Surveys

Why use offshore call center services?

1. Offshore outbound call center is cost-effective when compared to hiring sales people.
2. Reach out to customers across the world with offshore outbound call center.
3. Easily market product/services to existing & potential customers
4. Find out if customers are interested in your product/services right-away.

Outbound Bpo telemarketing cycle

Even before our team starts work on the project, we have an established set of steps to help us understand your needs better.

1. Q2 Serves will establish a comprehensive understanding of client product, service and market positioning.
2. Agree on the specific product that is to be promoted throughout the sales campaign.
3. Identify the profile of target clients: -
- .Industry Sector
- .Client by Employee Size
- .Client by Sales Turnover
- .SME or PLC Focus
4. Agree on the specific sales call objectives:-
- .New Client Data Capture
- .Sales Lead Generation
- .New Client Appointment Setting
- .Finalize Objection Handling
5. Target Client Data
- .Establish Client Data Sources
6. Agree on Geographic Strategy
- .Local Market
- .National Market
- .Sales by County
7. Client to create draft telephone sales pitch geared to product launch and agreed call objectives.
8. Q2 Serves will re-model the draft sales pitch get final approval from the client.
9. Account Management: Q2 Serves appoints a project account manager.
10. Internal Training: Q2's sales team complete 1 week internal training and sales pitch rehearsal.
11. Email Configuration: Email configuration form to be completed to set up client mail at Q2 Serves.
12. Marketing Material: Client to provide marketing material if required.
13. Sales Reporting:
- .Can be done through the web application like Sales now.
- .Disposition report to detail out the days performance.
- .Call recordings if requested will be forwarded via FTP.
- .Weekly review for performance check.
14. Project Commences

How are outsourcing concerns and cultural differences handled?

Every outsourced telemarketing campaign is preceded by thorough briefing and intensive audio and video-based training. Our agents and managers are familiarized with the product, the accents and the environment in which they are operating, to ensure success of the telemarketing campaign.

Customers are also given secure view-in and listen-in options which give the added benefit of transparency and quality control. Want to grow your business and strengthen customer relationships while focusing on core activities? Outsource telemarketing to Q2 Serves Infotech.

Offshore Outsourcing Services

Contact us for all kind of outbound call center or telemarketing requirements. Call us or reach us for business enquiries by filling out our Request For Proposal form or email us at info@q2serves.co.uk to end all your call center worries.