Edit March 2016 - I'm done. Should probably downgrade this to 1 star review. I retired this because I kept having some problem or another and basically always had pen lag which I couldn't eliminate. Feeling annoyed and frustrated with this purchase, I decided to overspend on $300 tablet. I almost always buy quality products over cheap ones. But I'm no pro so I didn't want to if I didn't need to. But I have a very low tolerance for products that don't work. I am smart enough and crafty enough to DIY a lot of things to be cheap, but this supported my bias that "sensitive" products like a lot of electronics is not something one should be skimpy about. I tried, I really tried. Read the full review below. Maybe you will luck out. Otherwise, save up for a -good- Wacom. At least $100 touch pad kind. The touch pad functionalities are nice on those.
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Just got off the phone with tech support. Here is the run down.
The Turcom TS-6610 is exactly the same as the Huion H610 (not pro version). Which is listed for $70 on [...] and $60 on Amazon.com. Huion is also the one who developed the software that powers the Turcom as well. I don't know the reason for the Turcom/Huion relationship and licensing deals/partnerships they have. But at a glance, this does not appear to be any different than say buying a Nexus device from Google, as all of Google's Nexus phones are/were made by LG. Just as Apple devices largely were built by Samsung if not using a lot of their hardware. So this relationship isn't unnatural.
The difference in the $50 to $70 may or may not account for significant differences in dependability and reliability. I suspect likely not as both Turcom and Huion would rely on the same manufacturers in low wage Chinese-like factories.
The Turcom tablet will ship with everything included including a CD which may not have updated drivers for windows 8+ The default drivers are more likely to work on Win 10 than 8, but may prove glitchy. As the TS-6610 and the H610 are the exact same tablet, both companies have functional drivers for the product. But those drivers are not created equal. As mentioned, Huion developed the software for it.
When you buy this product, skip the CD installation and go to the website for the latest driver. (Mac compatible too)
Turcom TS-6610 drivers can be found: [...]
Huion H610 drivers can be found: [...]
If you have problems with the graphics tablet, it may be a problem of drivers. Make sure you try both if so.
You might want to just download the H610 driver from Huion just to be on the safe side and not bother with the Turcom one.
Problems:
First and foremost, contact Turcom quickly that way you are on file and build a rappore with them. If you contact them beyond their 60 day warranty/exchange/refund window, they will be able to go back and affirm that you have had a progressively worsening issue and likely will cover you beyond the 60 days (within reason). I found both email and phone tech support customer care to be to the point, simple, and comprehensive. My issues were more persistent and not plain vanilla, so Email reps were not very useful. Ultimately I got in touch with a rep on the west coast PST which is convenient for calling hours if you live on the east coast, and English was his primary language.
Secondly, the manual is simple, straight forward, to the point. But it is also garbage in terms of support/reference. It is more of an FYI pamphlet.
It would be recommended to Turcom and/or Huion to include a second book/PDF with tech support solutions. So if someone reads through the FYI pamphlet and it says "if your Support TabletPC feature is greyed out, follow the steps in (other book) on page ____". That alone would save a lot of hassle and guesswork. And it would mitigate calls to their office and emails.
Ultimately I had two key issues with this tablet that prevented me from using it. Both of them are/could be super easy to resolve, but because of the lack of info, it is nearly impossible to fix without reading this review or contacting their customer care/support and having a conversation.
1. Support TabletPC function was uncheckable and greyed out. Without this function, you have no pressure sensitivity, it's just a mouse click. The driver menu configuration for pressure sensitivity will show it working perfectly fine. But it won't work in any art program or others.
Solution: Go to Huion's website and download the H610 driver for your OS. The Support TabletPC function -should- be selectable. You will notice the driver menus are different per company. I prefer Turcom's taskbar menu program over Huion's, but Huion's got the job done and that's what matters most.
2. Sticky edges.
Turcom email support this could be solved via hot keys / border settings, but that isn't obviously true, because there is no setting for it at all.
The symptom is that when you are using programs with menus around the borders of your monitor, your cursor might skip the icon you want to click on and instead stick to the edge. And pulling it off of it can cause you to pull it past the icon again. Making the actual selection of an icon to be challenging. Obviously, this is annoying as hell. but it is something I have yet to find a solution for in either Huion or Turcom drivers. I'll likely call Huion to see if they have any experience with this issue as they seem to be the more popular/main company.
Modifying the work space of the tablet's surface in any way has not had an effect on it. It has something to do with the cursor itself. As my mouse does jump to and stick to the edges, but the pen does. Otherwise it functions great, now that I got it to work.... but for the price, I'll assume the risks and rewards of a couple minor headaches.
A final note, I think Turcom (TurcomUSA) is a company that genuinely cares and tries their best. They were quick to respond, respectful, and have been a lot of help. Even if solutions didn't work on the first try. I don't know anything about how large the company is or its' operations, but they took personal responsibility for -THEIR- product, as it is not Huion's. It is their product with their name on it, and they seem to try hard to build a legitimate business and build a good company with a good customer base. Just like Google who sells LG products, just like Apple who sells Samsung products (oh the irony there), Just as car car companies do too.
Just for fun you can read this.
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My first experience with Turcom has been rocky at best, but, for the price and the quality of their customer service for a product that is largely exactly the same as a more expensive competitor, then I'll be happy to buy this product again and again and again, even if it lasts half as long as good Wacom tablet. Because I can go through 4 of these for the cost of one of theirs and have a combined product life 50% longer than the Wacom. I'm just not at the professional level needed to drop $200+ into a good tablet.
All in all, buy at your own risk. But I would say it is a worth while purchase if you are moderately tech savy and like to poke around. You can definitely get your money out of it.
I'd give it a 1 star if the customer service wasn't so awesome. And I'd give it 5 stars if I had no/minimal issues with it beyond personal preferences.
For any further information on programs, features, functionalities, specifications, etc.... see the product description and other reviews. I'm done typing. :)
TL/DR? I like waffles. :D
| Standing screen display size | 10 Inches |
|---|---|
| Screen Resolution | 1920 x 1080 |
