Trust & Safety Center

First and last name of the travelers should match their payment details. Maybe include and location as well. If someone starts an Airbnb profile and calls himself Frank Sinatra from the US, and his credit card information's and IP address are tracing him back to China it would raise a red flag.

— Heather P on August 2, 2011

If a renter has been identified as a problem airbnb should not allow them to rent again.

— Paula D on August 2, 2011

If I report a problem guest, you give them tools to retaliate against me through the review system. So someone who is a problem has an easy way to ruin my ratings if I openly report them.

— Debra E on August 2, 2011

Use a similar system that Paypal uses to verify who you are after which one becomes an official airbnb verified traveler for fast credibility.

— Vincent R on August 2, 2011

This is the norm when traveling throughout the world. Perhaps this should be extended to domestic travelers as well. This will provide a photo as well!

— Ron N on August 1, 2011

Adding other Airbnb members as friends.

— Christopher L on August 1, 2011

I think this would help because it's hard to know whether these people left glowing (or negative) reviews recently or a long time ago. I noticed when I was looking for a room in London that some people said there was a problem with the shower and then someone else said that it was fixed. It would be nice to be able to see when people posted their comment. Thanks for your consideration.

— Jennifer B on August 2, 2011

I photocopy passport/driver's license of EACH traveler upon checkin, but airbnb knows nothing about anyone besides the credit card holder. Airbnb should also provide hosts with travelers' addresses.

— Susan D on August 2, 2011

On instances when guests either voluntarily check out day(s) earlier than expected due to change of plans or do not show up on check-in date due to unexpected delay, hosts should be able to change those reservation dates to "available" since it's vacant.

— Cheri W on August 2, 2011

Option to require traveler to be Paypal Verified. They have one of the best anti-fraud detection systems in place. All US banks require State or Federal ID linked to a real address to open an account which they verify. Paypal verifies that you own that bank account.

— Vincent R on August 2, 2011

It has felt as if nobody is there; if there is a customer service dept. that hosts can contact, their expected response time of a few days is useless.

— Debra E on August 2, 2011

When guests check out sooner than expected or don't show up on time, the host has a rental sitting empty that could accommodate a "spur of the moment guest" and generate money for both the host and airbnb!

— Cheri W on August 2, 2011

Give both hosts and travelers the option to only book with a skype intro-only. You could even strike up a deal with Skype to make it incredibly easy to do this directly from the site.

— Arlan H on August 1, 2011

Hi, please, if you have identified any scam activity, any organized criminal activity, please share them with us hosts. People who scam and steal have plans and strategies in place to do so. They WANT you to believe they're someone else. But they also repeat a successful strategy as long as it works. If you have seen patterns, please let us know so we can won't fall for them. Thanks

— Astrid M on August 2, 2011

AirbNb will take the deposit instead of individual hosts, just like any hotels, motels, bed and breakfasts etc.

— Ruenn Chiou H on August 2, 2011

I have only had one guest that was so out of control I had to call the police to have her group physically removed from the property. Had there been a private alphabetical s**t list of guests for and between hosts only that I could have accessed prior to booking her, it could have been avoided. I could have also warned other future hosts about her.

— Cheri W on August 2, 2011

Reqire name and age of the travelling mates

— Fab on August 2, 2011

— Chad T on August 1, 2011

Make an app for Android based phones.

— David And Nina D on August 2, 2011

Airbnb should not accept any out-of-focus or soft focus photographs. This can lead to confusion and misinterpretation.

— Bob W on August 2, 2011

Reviews should be a mandatory part of using the site. After each stay/booking is complete, you should have to review your host/guest before you're able to book another stay/accept another guest.

— Michael J on August 2, 2011

Airbnb should allow hosts or guest to opt in to a background check to further reduce risk.

— Eric I on August 2, 2011

is there any affordable way for airbnb to do background or criminal checks on new hosts and renters when they register with Airbnb?

— Robin G on August 2, 2011

Airbnb's guarantee seems to only cover my personal property and not my landlord's. Airbnb extending this this assurance to my apartment itself, and not just it's contents, would help ease my mind a lot!

— Amanda T on August 2, 2011

I think it would be useful to be able to send photographs as needed when responding to inquiries from guests or hosts. want to know more about what kind of a dog i have? here look, its a photo. Or, just purchased my plane ticket, here are the details here!

— Elizabeth M on August 1, 2011

which Airbnb would then credit back after the first trip.

— Seth G on August 2, 2011

Remember that guests are not local, and the properties do not have details on the address, means of transportation, etc. From the airport / train station, each property should have listed routes by public transport. Is totally wrong that a customer, after making the payment, to be forced to chase the landlord for details or to discover that the address is hard / too expensive to reach (e.g. no public transport near-by)

— Tania V on August 4, 2011

Sign rental agreement with guest each time you rent your property, even for one night. Include in the agreement passport or any other ID data

— Sergey N on August 2, 2011

When completing a review of a guest, add a text box only shared with other hosts that contains notes about the guest. Small things, like "guest is sensitive to noise," "she's really quite affectionate, be ready" or "enjoys tea." The notes would only be shared upon confirmed bookings.

— George C on August 3, 2011

I would love to require guests give Airbnb their drivers license number or passport number when booking. I personally don't need to see it, but if Airbnb could verify the number is legitimate it would make me feel much more comfortable.

— Jana M on August 3, 2011

We live in Hawaii and guests go hiking, kayaking, swimming, on helicopters. Accidents do happen and hosts need to know who to contact.

— Suzanna K on August 3, 2011

Using a service like Skype, coordinate meet and greets between the Host and Guest(s) prior to their reservation. Provide example questions for both the Host and Guest to ask each other.

— Toni G on August 2, 2011

I appreciate the need for verifying information to prove people are who they say they are, however there are a lot of flaws in making Facebook the verification point. First, not everyone uses Facebook, and some of us who do, don't trust Facebook with our phone number given their track record of randomly sharing information without warning or permission.

— Jessica S on August 3, 2011

To facilitate helping guests find a good host with availability, hosts who are contacted but don't have availability should be able to see calendars of their trusted host in their "AirBnB Host Network" and suggest an rather than sending the guest back to the drawing board.

— Julie & Brad O on August 3, 2011

If more hosts stand firm on a non-refundable reservation policy, guests will take their reservations more seriously & they will have a vested financial interest in not canceling!

— Cheri W on August 2, 2011

They cost a little more, but it's an extra step for your safety.

— Tony E on August 3, 2011

Allow hosts to have criteria around who they will rent to and have reservation system auto-reject a request. For example, someone may not want to rent to anyone under 25. Host can choose to auto-reject anyone not fitting the criterion.

— Karina B on August 2, 2011

When I make a special offer to someone intereset inrenting my flat I would also like to have a lidity perio for the offer (for example 5 days after that the offer is not valid any longer)

— Max R on August 3, 2011

Make it mandatory for guest/host to fill out their profiles in order to proceed with bookings.

— Cindy A on August 3, 2011

How abou having a Credit Card on file. Can be used as ID verification and also to charge damages. You can`t book a Hotel or anything else without having a CC on file

— Manderly D on August 3, 2011

having to respond in a timely manner is great, but you should practice what you preach. Having to wait days for a response from you support team is not great.

— Mark G on August 4, 2011

A lot of guests on AirBnB are first time users, without any reviews. If a host is taking a risk by accepting reservations from such new users, and leaving a review for the guest afterwards, then that host is doing a service for the community. Such hosts should be provided a suitable cash bonus for reviewing a new guest user.

— Apaar & Larisa T on August 6, 2011

Hi! I still have to make my first trip with airbnb but in my searches I found that other sites, besides protection for the owners of the space, also offer protection for renters. Vrbo eg offers "The Carefree Rental Guarantee from HomeAway" . Maybe a good idea to provide that as well?

— Berendina B on August 3, 2011

It seems that lately about half my guests don't read the details of my rental. i.e. My space is a "private room" and many arrive thinking they'll have the place to themselves. Even though I articulate this in my "Description" area, they don't "get it" half the time. Perhaps a clarification somewhere on the site about the differences between the above would help.

— Ron N on August 8, 2011

This way if a guest makes a completely fake profile there is some photo identification on file so the police can easily find the person. It also work as a deterrent for causing damage, when a guest has a fake profile.

— Jacob And Rebekah S on August 2, 2011

Allowing hosts to contact by mail previous hosts visited by the guests who just booked their place. Apart from the online reviews hosts post after each booking about the guest, that are mostly very short, sometimes vague and in some cases copies from previous reviews, real information about the guest can help in building up the host's trust level.

— Romeu And Helena P on August 3, 2011

Personal reviews once you've clicked on a link isn't enough. Friend recommendations are useless and easily gamed. From the list of choices, users should be able to easily see listings that are preferred by the community based on stays AND communications, which would give further incentive to be great list-ers.

— Kellee S on August 3, 2011

Users should be able connect their Twitter account to their Airbnb profile, and you should display their most recent tweets.

— Michael S on August 1, 2011

You suggest that hosts may want to get some kind of homeowners or renters insurance to protect against possible problems with guests. But the reality is that most home policies exclude all business ventures. Two years ago, when I started hosting, I tried to purchase supplemental insurance. It took months, but eventually a broker found me a policy for something like $6000 a year, plus commission! It seems airbnb could come up with a way to offer affordable insurance to our community...

— Ivan & Wendy A on August 2, 2011

Allow guests to submit photos of the host's space, which the host can then approve for publishing on their listing. Sometimes guests may take the most attractive photos!

— Maria B on August 2, 2011

Hi there. I hope this is constructive, it is meant to be. Ebay offers no customer service and I would hate to see Airbnb evolve to the ebay model. Ebay applies an anonymous formula to any customer problem and hides behind this to avoid any interaction with a buyer or seller.So I hope this formula is not going to be applied to customer service with Airbnb now that you have a "ten year Ebay veteran" on board. It has been very satisfactory to be able to make a human connection with one of your staff when ever it has been necessary to resolve something.Jilea

— Jilea C on August 2, 2011

Any problem when your on hols is a disaster, in my own experience and research has shown, it is more upsetting trying to contact customer services of big holiday company's, than the actual event sometimes. To call for help only to get automated messages, then dial about five different numbers, only to be told they will look into the problem and get back to you in 48hrs?? Not Acceptable, To actually ring up and see a smiling face, to offer help & assistance, calm down someone that has had an accident or emergency occur, could prove invaluable, in offering your customers & clients alike peace of mind when away or renting out their properties. This line would be in an emergency ONLY helpline or Skypeline ;) for people in trouble needing urgent help. The other way to use Skype, would be to conduct one call via Skype, either done by airbnb as part of your service to the client, or the owner to customer themselves, (they could state a preference for this service also.). this would deter any potential, vandals, fraudsters from trying to use airbnb. Villians do not usually like people to see their faces, so a one time interview with all potential customers could offer peace of mind to yourselves and the owners. Think this is a good one folks?? Ann. :)

— Ann R on August 3, 2011

There could be a function on the website, that when I sign up as a host, I can see who is within a certain distance, and show a check mark that I am willing to and looking for team member(s) willing to check in on each other's guests when traveling.

— Virginia D on August 3, 2011

Some people are not involved in social networking for privacy reasons. That should not stop them from travelling.

— Jj W on August 3, 2011

Great idea to have 24/7 Airbnb phone number but require that each host have a working land line on the premises that will reach a live person at Airbnb and let Airbnb leave a message if necessary.

— Linda L on August 3, 2011

I notice that many people on standby have little or no profile information. Almost never a single review is attached to them. They should be required to create a full profile before they are allowed to put themselves on standby.

— Ivy C on August 4, 2011

Airbnb should host online community forums (bulletin boards) for hosts and guests to share their Airbnb experiences directly including tips, warnings and other suggestions for successful hosting and traveling via Airbnb.

— Barb H on August 3, 2011

A function (tick-a-box) that allows you to choose, if you wish that all/some of the pictures you upload of your place should be visible to everyone or if they should only be visible for persons, who are registered airbnb-users

— Tobias J on August 5, 2011

Users can upload a picture of their ID, and that should be part of their private profile, which is only shown to hosts after a booking (along with their email and phone number). I currently request a photo ID upon checkin, but it would be more elegant to have it built into the system. It would also discourage people from creating false profiles.

— Paul H on August 3, 2011

Right now I have to delete and re-export my entire calendar every time I get a new booking. This is clearly inefficient. The Airbnb calendar should be in an ICS subscription format so that once subscribed, my calendar (iCal, Outlook, Google Calendar, etc.) will be automatically updated with every new booking or cancellation. Sites like TripIt do this now - I don't get why Airbnb took it all the way to calendar export, but stopped short of sync.

— Paul H on August 5, 2011

See how other Organization involved in tourism behave: Booking.com, Expedia, or also Paypal. See which type of info they deem mandatory before offering services and/or making them available. I was so surprised when I learnt by a guest that he wasn't asked anything and realizing so that the whole safety issue was up to me!!!

— Fab on August 2, 2011

for the moment we can only search for rooms, i have been told by a friend that a certain guest is willing to rent a place and i think mine is suitable, how can i look for this person instead of wiaitng she looks for me?

— Antoine P on August 3, 2011

How abou having a Credit Card on file. Can be used as ID verification and also to charge damages. It`s 2012 after all and you can`t even rent a movie from Netflix without a Credit card.

— Manderly D on August 3, 2011

Some of the phrases that ring alarm bells for us... - "Can I bring some extra people" = more people than paid for - "We'll be going to a party first" = coming back drunk - "We forgot to get a meal" = they need extra feeding

— Keith M on August 3, 2011

After hosting more than 30 couples the last year sometimes it is difficult to asses who has been the best guest. Always there is someone who is really outstanding and those people deserve "thank you" from airbnb.

— Isabella & Gary W on August 4, 2011

Homeowners have the ability to make sure that certain rooms aren't accessed and can lock up, turn the lights off and turn the thermostat down all from their phone–they don't even need to give out a key.

— Sam M on August 10, 2011

Implement a security deposit dedicated page for hosts: claim description, photo upload, ask for airbnb local representative to check and visit (upon spécial requests)

— Jean Francois M on August 2, 2011

sometimes people just have a few questions to ask and it's just rude when someone doesn't reply to a request, or a question! Every host should be required to answer or personally decline a question or answer a guest when it comes to booking. It's just rude when you just really want an answer to something.

— Alicia G on August 2, 2011

when you host you get credit, that you can spend on the website, with a 15% kick off. ex: i rent my flat for 1000usd, i can know book 1150usd worth of rooms. that would be awesome!! for airbnb the benefit ids huge as cash will be held on their account, that will encourage people to rent out and book through airbnb...!!

— Antoine P on August 2, 2011

Get to know the hosts around your neighborhood. If for some reason you can't meet up with a guest on time, or want someone to check up on your place while you're away, a host could TaskRabbit-style network with other hosts in the area to make sure your home and your guests are taken care of.

— Madelin W on August 5, 2011

Show new ideas in the suggestion box, to show what's been added since the last time I looked.

— Madelin W on August 7, 2011

Guest and hosts need to have extra clear understanding of the conditions. When the guest arrives should give either "on site" security cash deposit or original ID as driver license - passport. Something important to secure that the guest will leave the space on the right conditions in order to receive its id or money back. It's an "onsite" condition that can help to prevent major damages on the premises of real exchanges.

— Ana And Glenn S on August 2, 2011

Recently Airbnb has moved toward more options of direct booking and pre-approval that encourage hosts to allow guests to book with no host/guest interaction. The original system encouraged such interactions, which are the basis of the "social" aspect of Airbnb and give hosts and guests needed information for security and a good "fit".

— Kathy & Bernie D on August 2, 2011

one should provide informations through a list of questions, as it is in dating sites or in hospitality exchange sites. Poor profile compiling should be discouraged

— Elena L on August 2, 2011

I had several people who said they were 25, but showed a pic of an older person or professor with no details other than Graduate of Princeton College, and their major. I am very cautious about this and do not rent to anyone who does not have a good profile or at least one person who knows them and can validate them in some way. You might suggest that a profile be more indepth.

— Michael M on August 2, 2011

Standard homeowner's and renters insurance very likely does not cover damage and burglary by paying guests. Bed and breakfast coverage is expensive and hard to find, and often requires criteria that would result in become licensed. AirBnB could provide coverages that handle these issues, even replacing homeowners and renters insurance if needed.

— Virginia D on August 3, 2011

I would love to accept pets, but would like to know that other hosts have not had issues with the owner/pet. A pet reference would be awesome to add to guest references

— Mark G on August 3, 2011

The other side of this is the potential liability someone is facing if someone is injured or dies in their property. The insurance around this for the average home owner would be an issue and could get in the multi million dollar level if the injury was debilitating. I think some form of insurance premium has to be applied that allows AIRBNB to blanket cover these type of situations, which have yet to occur. Whilst there are disclaimers to this effect it will ultimately come down to duty of care and implied responsibility

— Kim P on August 5, 2011

Being able to search for non-smoking properties, or smoking welcome properties would help the property owner protect against damage as well as improve the comfort of guests.

— Stephanie C on August 6, 2011

Since there is already a suggestion to integrate video chat, host should also be able to require a video chat before confirming a booking request.

— Julie & Brad O on August 3, 2011

Hosts can also check if the guests have a linked-in profile to know how responsible citizens they are.. and any other ways of knowing some detials about them before renting the property. I am suggesting this in view of the recent incident to EJ.

— Ps Seshadri I on August 3, 2011

— James M on August 4, 2011

support hosts/travellers - maybe superhosts, or experienced hosts/travellers. agree to be on call to support local hosts and travellers

— Karen H on August 6, 2011

Implement a security deposit dedicated page for hosts: claim description, photo upload, ask for airbnb local representative to check and visit (upon spécial requests)

— Jean Francois M on August 2, 2011

In the information about the guest, show the number of completed bookings the guest has made on airbnb and the number of cancellations he has made, as well as the number of rental reviews he has received ; this will encourage reviews . If the totals are different, this will be a flag.

— Alex R on August 5, 2011

bnb seup a clear template for the guest profile requiring basic strategic info: i.e. date of birth, residence, activity. If the guest books, details of a personal document must be required. Booking is not allowed if these two preliminary steps are not fulfilled

— Fab on August 2, 2011

A jpg. copy of the guest passport should be sent to the host at the moment of the reservation

— Marta M on August 4, 2011

Allow members of the CouchSurfing community to link their profiles on airbnb so that prospective guests and hosts can learn more about each other's history and references where a 'track record' may already exist! More transparency cannot hurt - and each service is distinct and plays its own valuable role.

— Julia D on August 4, 2011

Discussion boards where hosts can learn from each others experiences. After reading down this suggestion list i know to get my key marked do not copy, what other things have i missed, could i improve on?

— Kathryn D on August 5, 2011

Have some kind of "big brother" program for local super hosts to guide new hosts through the process. (Super hosts can be incentivized by collecting more super-host points, or get Airbnb credit!)

— Madelin W on August 5, 2011

if someone age 20 will tell me i am clean and responsible i would be able to doubt it

— Jan C on August 6, 2011

I guest just contacted me to say that had a wonderful stay and they would like to give us a good review but the link is not available. It would be great to have a permanent link in the message history section that they can click on at anytime to give a review.

— Renee M on August 7, 2011

I have hosted 16 people and only 10 have left a review. It hurts my rankings and I've left reviews for them. They should be nagged to leave one for me.

— Adam J on August 9, 2011

As a B and B traveler for many many years, I always make sure that when I stay at a B and B, the establishment is willing to give me a guest referral. Have a way for guests to ask for referrals as well. However, abuse of this needs to be managed (i.e. I won't give a hosting referral if they don't give me a good guest referral.)

— Virginia D on August 3, 2011

Emergency contact is important because it is a good reason to verify the person and in the event of accident, then there is a contact number to reach. And please make identification mandatory for each guests

— Patty H on August 6, 2011

I sometimes leave for the weekend or longer and get messages while I'm away (in a different country). It then takes days for me to respond without the potential guest knowing why it's taking this long. If I could set an automatic responder while I'm away or on holiday, potential guests will know I won't respond quickly or will know to wait a couple of days for a response. Just like an out-of-office at work for clients.

— Gregory B on August 13, 2011

AirBnB could develop a network of trusted storage companies that could provide short-term, secure storage for valuable and personal items while a host is away from home. It would be the AirBnB equivalent of a bank safety deposit box. Going even further, these storage units could have webcam access so you could actually login and see your things are safe. I think people would pay a small fee for this, I know it would give peace of mind to hosts.

— Alex T on August 3, 2011

I am booked for the night, but have another person wanting to book with me. I can form "teams" with other nearby hosts, and refer business, as well as personally referring guests, if they choose to stay elsewhere.

— Virginia D on August 3, 2011

— Sara L on August 4, 2011

It would be great if I could type in 'Brian Chesky' and see his profile.

— Sara L on August 4, 2011

Currently you can set the amount of security deposit as one fixed amount. But it would be more useful to set the percentage of the rent because I personally would expect a higher deposit from 5 guests staying for 3 weeks than from 1 guest for 2 night stay.... simply because the chances of breaking something or damaging is greater during longer stay with higher number of guests. The new security deposit should have a minimum and maximum amount (e.g 100 EUR min and 1000 EUR max). What do you think ?

— Tomek K on August 4, 2011

A lot of hosts on here are renters, and are under strict lease terms. How do you talk with your building managers and landlords about being a host?

— Madelin W on August 6, 2011

People constantly ask how far they are away from the airport or how close they are to public transportation. It is like they do not know how to use Google or another search engine to figure this out. If Airbnb is able to include info of the closest Airport, bus stop, or subway in host profiles, it will be easier for travelers to find this information.

— David T on August 15, 2011

For example a person likes to wake up late so therefore he would not apreciate noisiness around certain reasonable times early in the morning ...like blndernoises etc that will disturb their dreams and peace... or teh otehr way ..the guest is a person who enjoy to see tv late...loudeness of tv can engage teh retsing of the host... some guest are very quiet people who only want to enjoy doing not much... some other expect to receive all kind of sugestions about what to do and are a kind but very active guest who requiere time and atention... some if they dont get that feel like made a side when si not.. perosnality ptofiles will be great then host and guest will find easy to have a good time when sharing a house. even when rules of respect and good manners are first is in little details when things can start to be not nice for guest and host. otehr thing for example...someone loves garlic at cookiing.. everyone must know little things as this that might make unpleasant time at dinner if is not tel in advance...someone might love to make fresh smoothies onteh blender at 7 am... yes things like this soudn harmfull..but for soem people is very anoying ...so all this must be told in advance so then each partner must know it and decide if will affect or not the desition... in my house i been having very polite guest... but certainly i been see how much this little things affect a good enviroment too and booth parts are good people.

— Luzi R on August 2, 2011

When in doubt about a profile, guest/host can request Airbnb to verify that party. Airbnb professionals can call the person (or look into their activity within the site) and give their rating.

— Kristján F on August 3, 2011

Verification may also be done via credit/debit card. That's what couchsurf.org is doing over there. They charge $25 U.S. for USA.

— David F on August 3, 2011

While AirBnB can recommend some best practices to use, we cannot ensure that damages will not be incurred. You are essentially making a decision to enter the hospitality industry. Even large hotels and Bed and Breakfasts incur damages from guests at times. We are very very fortunate that most of the clientele who use our site are not the type to damage property, but it is always a possibility. Please consider the following: - Please make sure that your home owner's or renter's insurance will cover this type of damage. If not, you may need to change your coverages. - Do research and ensure that you are not violating deed restrictions, HOA restrictions, rental agreement restrictions, regional, state, or city mandates by doing business in this way

— Virginia D on August 3, 2011

If there is any skepticism in the mind of the host, allow them to request a check-up from a Super User or established, credible and local Airbnb user. This could be another revenue stream (pay for check up) or simply another safety feature that engages members of the community (and showcases their space!).

— Ryan S on August 3, 2011

sometimes guests say for instance, it said entire apt not private room when we made the reservation and now it's different. We have no way of knowing because when you pull the listing up it is current, not what it looked like the day the reservation was made.

— Kimberly S on August 6, 2011

I receive undeliverable messages sometimes when trying to follow-up with guests prior to their arrival, and they don't always check their Airbnb message box.

— Renee M on August 6, 2011

Airbnb has notes on file about troublesome guest experiences. These should be shared with hosts- I would be wiling to pay for this information.

— Alex R on August 6, 2011

For example, allow guests allergic to cats or dogs to set that once (e.g., in settings) and then never be shown places they cannot stay (e.g., "always hide listings where cats live or are welcome"). Allow hosts who welcome pets to specify which ones. Allow guests wanting or needing to travel with their pets to more easily find hosts open to that.

— Frank F on August 8, 2011

Make an interactive calendar that accounts for multiple listings.

— Adam R on August 8, 2011

I now send my guests a separate email with instructions on how to get to the place and some other useful info on the neighborhood including a map and other links. It would be great if I could store this and this message is sent automatically by the system a few days before the guest arrives.

— Grigori G on August 8, 2011

Allow me to choose what level of verification can even see my listing. I would like to absolutely block anyone from seeing my listing that doesnt have any referrals or references, no phone,address, social media verification, etc.

— Troy H on August 9, 2011

make the travelers verified the time that are to arrive so that their schedule can work with ours. Sometimes they say that they will arrive at one pm and they show up at eight pm.....I wasted eight hours waiting to welcome them when I was on a very tight schedule. This happans all the time. Even when someone wants to check in early at 10am, they show up at five pm and said I should have called. Well call next time. The host have a life also and it doesn't involve waiting for guest to arrive

— Thomas M on August 16, 2011

Implement a security deposit dedicated page for hosts: claim description, photo upload, ask for airbnb local representative to check and visit (upon spécial requests)

— Jean Francois M on August 2, 2011

When booking guest must reply Yes No to the question: "have you ever had problems with law?"

— Fab on August 2, 2011

— Rod Y on August 3, 2011

I am not a proponent of posting my personal photo on public profiles. I am single, female, and it is a violation of my privacy. However, I am fine with sending a pic privately.

— Virginia D on August 3, 2011

for people traveling without cars, clearer geographic information is needed, especially accuracy about city, etc. When "mile away" is noted, specify whether bridge/ferry is involved.

— Jj W on August 3, 2011

It would make legal actions against unrespectful guests possible and more successful.

— Guillaume B on August 3, 2011

Create a socially authenticated "trusted traveller" program. The program could grant the host access to the all of the travelers friends and "wall",prior to and for some period after the stay. Couch Surfing.org defines social currency through two-way rating on the site and also a traveller home address verification system.

— Chris S on August 4, 2011

This will discourage flakiness by making it easier to confirm a guest, and it will reduce the wait for everyone and make it less frustrating to "pre-approve." (As it is now a pre-approval might be ignored, leaving you wondering whether to accept a different guest.)

— Joel P on August 5, 2011

where people can share positive and negative views on people they have hoosted or stayed with

— James M on August 5, 2011

A automated system could be put in place in order to find similar accommodations (price, ft², location) really quickly (that means extraordinary advantages for the last minute host: more $$, more insurance, some sort of badge given by the Airbnb staff etc). That way you could keep the social aspect of airbnb ("s**t happens to ppl and it is understandable that they need to cancel") but Airbnb offer a solution like any corporate hotel brand.

— Lucas V on August 9, 2011

Let hosts leave review as soon as guests check out.

— Adam R on August 16, 2011

Make sure guests can never sue you for injuries that might occur on your property.

— Adam R on August 16, 2011

Just like a hotel has security in case something odd happens or gets out of hand, a big value to all parties, hosts and guests, would be to be some sort of local security that could be called into action via the 24 hotline.

— Guy C on August 3, 2011

Do not assume that all guests travel by car. Recognize guests may vary in walking ability for distances etc.

— Jj W on August 3, 2011

Of course, anyone who needs accesible unit needs to know that. however, there are other disabilities: chemical sensitivity, difficulty walking hills (up/down, depending on disability), , dietary constraints, unable to be in brand-new construction, etc. - maybe list "willing to discuss 'special needs' prior to brooking as part of AMENITIES

— Jj W on August 3, 2011

— Trudy S on August 3, 2011

background checks on both hosts and guests

— Lorraine P on August 4, 2011

Recently sought out summer storage for my college son's dorm stuff. Perhaps those who don't want the social aspect of hosting can offer their spare rooms for small storage. Homeowners insurance would be required.

— Sandra&Alex B on August 4, 2011

What is the general guidance regarding giving guests keys to the house?

— Emily C on August 5, 2011

Property searches can only be done by place name or postal code. Search should be able to be done by airbnb listing number or, more important, by listing name ,e.g. 'mushroom dome' or 'tree house'

— Alex R on August 5, 2011

Not everyone uses their calendar this way, and for me it's confusing to see the calendar start on sunday. A lot of guests stay just for the weekend.

— Gregory B on August 13, 2011

All data should be stored in an encrypted format not just credit card or password information.

— Justin H on August 16, 2011

When someone inquires about a booking between certain dates, those dates should be highlighted in yellow to indicate to others that those dates could be gone. This gives other guests the opportunity to place in a solid booking or up the price to get those dates. (a host cannot put yellow dates on his or her own calendar, only red for booked). Yellow will NOT subject the guests to any cancellation fees. I have seen this feature before on another booking site and i find it handy for hosts having trouble picking who to stay and determine who is SERIOUS about booking there place.

— Jeff D on August 16, 2011

If someone wants Breakfast that can be a payed extra, (allow that to be an option for people when searching and if they want that then it is extra by say (4$ a day for example). I like to be able to tell people that i offer that if you like and it is extra. So if someone wants to stay and doesn't need Breakfast then they save 4$ a day from there trip but if they insist on it they add 4$ to the stay (per day) So if Breakfast is selected let us (host) put in how much that alters the daily price too.

— Jeff D on August 16, 2011

Moving items that are either DONE or I've already voted up to the right column would organize the list a bit and make it easier to review and vote on new ideas.

— Paul H on August 17, 2011

Right now only the guest paying for the party is listed. All persons in the party should be identified clearly.

— Yano B on August 17, 2011

sometimes guests leave a bad review or they lie about different things that affect on future reservations. That will help to explaine some things. For example: I had a reservation , everything was perfect but the passenger called me many times from 2AM to 6AM , he left a good review saying that I work good but that I don't answer their calls . That's not true at all !!

— Guillermo R on August 19, 2011

Yes, the question "How can this person be a better guest ?" in the "Feedback to guest" is crazy. The perfect guest is not born yet. So your question opens the door to stupid answers. Guests are what they are and welcoming them as friends means accepting the "imperfections" that make them all so special. Please change your wording. Thomas

— Thomas P on August 20, 2011

Implement a security deposit dedicated page for hosts: claim description, photo upload, ask for airbnb local representative to check and visit (upon spécial requests)

— Jean Francois M on August 2, 2011

Guest may need either one, rather than a specific one. Search process makes it impossible for guests to identify "Where can I use my laptap?" without missing many places.

— Jj W on August 3, 2011

— Mike E on August 3, 2011

What happens after you sign up to be a host? Write up a sweet guide for new hosts, or people who haven't hosted yet, and show them what it's all about, step by step, so they can be super prepared for the overlooked details of being a host.

— Madelin W on August 6, 2011

Mandatory in the profile: city, country, age, ID nr., passport nr or driving license with digitalization of the document. Alexandra, Amsterdam

— Alexandra R on August 7, 2011

Make it possible to import a guidebook from one listing to another.

— Adam R on August 8, 2011

As reviews accumulated, it gets harder for users to read every single review. Allowing an overall score (e.g. 99% positive, 1-10 score) can help users do screening quickly.

— Iris C on August 9, 2011

Some hosts might prefer to only have guests of a certain age or gender be their guests. Hosts should be able to set preferences and if a guest doesn't meet those preferences, the host's listings wouldn't surface in searches and they wouldn't be able to book them.

— Luke & Emily B on August 9, 2011

I've had a few guests that stayed and had great service provided by me but didn't leave a review. If there was a problem, I would like to fix it so I can have more bookings in the future. Another reason why they didn't leave a review could be because they weren't good guest which could cause a problem for other hosts too. For example, they could be overly demanding guests.

— Valarie And Omar B on August 13, 2011

Allow guests to message each other to ask questions about their stay with particular hosts. Right now guests can only message potential hosts, but not other guests.

— L (Most Call Me "Lw") W on August 13, 2011

Hosting is more than only accepting the reservation and let people check in time. The amount of days people stay is therefore also a good factor to take account of when ranking the listings.

— Marius T on August 15, 2011

what do you do if a guest wont leave?

— David L on August 16, 2011

My Suggestion "Let community power be leading in resolving consequences of property violation listed on AirBnb." If AirBnb is a community based platform of property owners, sharing experiences, sharing confidence, empowering social behavior and openness, then in my opinion (besides the 50.000 dollar security AirBnb offers) we also need a social community based solution towards helping other AirBnb members when in trouble. It really touched me reading about EJ, it must be hard to encounter these obstacles operating from a source of human trust and confidence, just the confidence we need to live a normal, peaceful and social life. So here we go... I like to write down the idea as an announcement to members from your side: 5 Dollar Community Guarantee - Are you in? We are happy to announce that we have found a community based solution to offer solutions when any member of AirBnb encounters trouble. From the 15 of September 2011, you as a member of AirBnb can choose to enable a 5 dollar guarantee on your account. Showing your loyalty and help towards the community. In case you or any other fellow AirBnb member encounters vandalism or violation of their property, your individual guarantee, empowering the safety of the community, will be used to help out your fellow AirBnb member. The community guarantee will be an extra security on top of the already existing 50.0000 dollar AirBnb host guarantee. You are free to join! You are totally free to join the community guarantee, and if you do, you will receive a social community guarantee icon on your profile. Making it visible that you are care for your neighbours. I really hope this idea will be useful and that yo will take it into consideration. Best Regards, Hans Schepp

— Hans & Vanesa S on August 16, 2011

Both guests and hosts should be able to revise/edit our reviews -- especially since the reviews are such an important part of the service now. It's important that they be accurate, updated, and clarified or spell-checked when needed.

— Paul H on August 17, 2011

Require guest to sign an e-signature (during booking) stating that the guest has read the host's terms and conditions.

— David O on August 18, 2011

For guests, it is also crucial to feel safe; not only the host's property should be protected; but also the guests'. Remeber that the guest is also entering in a home or business transaction with someone he/she does not know; probably in a place/city/country they feel foreign.

— Monica E on August 3, 2011

People can be cautious about "shared room in apartment, etc. without information about who they are sharing. Most of these are not self-contained units, and are more intimidating that listings of conventional bnb's

— Jj W on August 3, 2011

This is pertinent for stays that are longer than a night or two.

— Linda P on August 6, 2011

Assemble a group of your best hosts and guests and ask them to prioritize these enhancement requests

— Alex R on August 6, 2011

Hosts may want to set up some guest criteria to protect themselves. E.g. female only, non-smokers, no pets... Being a female traveler, I would try to avoid staying with a male host when I travel alone.

— Iris C on August 9, 2011

I usually use Airbnb to make my space available when I go out of town. Of course expecting my travel plans to coincide perfectly with someone else's (a stranger's no less) is hard. Instead of having to regularly pester my friends to be available at all hours to be keymasters to my place I would love it if there were temporarily rentable boxes provided by Airbnb at a few centralized locations (I'm in SF) where I could rent a box, set the keycode, and leave keys in it for guests. The current PO boxes at post offices wouldn't work because they require a key and year-round rental. If there was a place downtown (perhaps in a 7-11 somewhere) that could do a partnership with Airbnb to provide these that would be great. Short of that perhaps compiling a list of places that are willing to be Airbnb key holders? Safeway perhaps. Something big, and open late.

— Lukas B on August 10, 2011

I am deathly allergic to cats. I would like to be able to instantly screen out all pet owners of cats. Currently there is no simple and efficient means to do that. If you permitted searches based on the values entered in the details list, then my concerns would be instantly and easily addressed. Thanks!

— Frank T on August 11, 2011

On several occasions, shortly after making a special offer to a guest, I've had a second guest (and sometimes a third guest) book some or all of the dates in question, before the first guest has time to respond. This throws a monkey wrench into my deal and inconveniences not only the guest I made the special offer to but also the second guest whose request I later have to decline. I would like a feature that gives me an option to make Special Offer dates unbookable by anyone other than the person to whom the offer was made. Ideally, I could select 1) how long these dates would be on hold and 2) how long the offer would be available (even though the dates may no longer be on hold. Additional Info: When I make a special offer, I am 99% certain the person will book because we've had numerous communications and the person (or their "representative") may have also come to see the apartment. For me, these usually are guests that are coming for a lengthier than usual visit and they are often in a different time zone. As a result, they may need some flexibility in terms of response time to my offer and the time frame they need to pay for the entire stay.

— Antonia M on August 11, 2011

It´s good that ABB release the payment 24 hrs from the arrival. But what happens if you are there and nothing is as expected or what it´s supposed to be? You don´t have where to stay nor the money for renting a new place, because you have paid previously. Guests need peace of mind, too.

— Carol N on August 12, 2011

"Private bath" does not mean: the door locks. Please require HOSTS to complete questionnaires about their accommodations. For instance: Does the "King" room have a "King" bed? Is there a private bath in the "King" room (i.e. guest access bathroom from INSIDE the room)? Are there curtains on all the windows/doors? Are there any weapons in the room that people renting with children should be aware of or have removed prior to their visit? Seriously people. Don't be vague. I just want to know what I'm getting! I'm not hard to please. Just be honest.

— Elizabeth H on August 14, 2011

most of the clients do NOT know that you can click on their names for reading reviews

— Maria B on August 14, 2011

I like the upcoming reservations tab, but it would be very helpful to be able to view my entire hosting calendar from the mobile application.

— David T on August 15, 2011

When we rented a "three bedroom" in New York, it turned out one of the beds was in the dining/living room. The place was also filthy, with dirty laundry in the bathroom and dirty dishes in the sink. I alerted AirBnB and the host to our situation - and although the host was originally very apologetic (and I thought reasonable), she dealt with AirBnB directly about the refund and stopped communication with me. We received an inadequate refund -- but more importantly, never knew what AirBnB based the refund on as all communication between them and the host was not available to me. A centralized conflict resolution space on the website where both parties can see what the other is writing, and perhaps a tick list of 'just the facts' would be very helpful in situations like this!

— Leslie M on August 16, 2011

When couples or friends travel together, they should need separate profiles that they can link to the reservation. Otherwise a friend who may have stayed in several places for weeks or months doesn't have a way to build a reputation. It also gives the host a complete snapshot of who will be staying in your place. Some people are calling for more complete information on a second traveler, but there's no advantage to having just a description when they could have their own profile, photo, history, and verifications.

— Paul H on August 25, 2011

I and my wife are the hosts. And yet the profile is really designed for one individual. how about choosing between two profile types: Individual and Couple. Then design the Couple profile accordingly.

— Julie & Brad O on August 26, 2011

Then allow host to layer the various listings on the calendar - a la google calendar style

— Julie & Brad O on August 26, 2011

One the main things I look for in a place to stay is a good place to get exercise. It's probably the #1 reason I stay at a hotel over a private residence. If Airbnb was to secure some sort of access (free or heavily discounted) at some of the major gyms/yoga studios, I bet you'd see a big uptick in reservations from business travelers like myself.

— Guy C on August 3, 2011

... On each person profile listing the degree to which they've been vetted (similar to what you'd find at thumbtack.com).

— David F on August 3, 2011

Especially last minute, just because someone has a facebook, twitter account doesn't make them legit...once you book your address pops up.

— Jan O on August 3, 2011

- AirBnB is an advertising medium; we do not guarantee that by making this decision that you are within your rights as a property owner or lessor to do so. You may be deed or lease restricted from subletting or having paying guests. Please check your deed restrictions and agreements to this regard. - Your city, state, or region may have additional issues with earning revenue in this regard. Here are some websites you can check. Pay particular attention to how your region defines types of businesses and the criteria that are used for determining whether certification or licensing is required. - While AirBnB can recommend some best practices to use, we cannot ensure that damages will not be incurred. You are essentially making a decision to enter the hospitality industry. Even large hotels and Bed and Breakfasts incur damages from guests at times. We are very very fortunate that most of the clientele who use our site are not the type to damage property, but it is always a possibility.

— Virginia D on August 3, 2011

This would allow inquiries to be made to most appropriate hosts

— Jj W on August 3, 2011

easier to find airbnd site quickly when only 1 sit on menu bar of computer browser

— Jj W on August 3, 2011

Require minimum cutoffs for friends/followers/contacts to quality for Facebook/Twitter/LinkedIn "badges". Users should have to prove that these are (semi-)public accounts.

— Matt W on August 3, 2011

Use a federated identity provider that can prove your identity at the same level as a drivers license or passport. This would avoid any fraud or risk with letting to people you don't know.

— James V on August 4, 2011

the way to be part of a community that shares an idea of travelling and behaving should be the first "contract" you sign as an airbnb's member

— Marta M on August 4, 2011

just as stated above

— Anita G on August 4, 2011

— Rachel Q on August 5, 2011

A real human phones the new member/host prior to going live and asks a series of questions re business/property/attitudes etc. Paypal also does this. It takes a few minutes and just gives another level of verification. They are also able to verify the landline number, even though this number isn't necessarily advertised on site.

— Julie P on August 6, 2011

— Elizabeth M on August 8, 2011

so i dont have to recreate my guidebook

— Elizabeth M on August 8, 2011

I don't like choose "Room Type" for each new search.

— Jorge F on August 8, 2011

There are a few ways you can play with this, but the idea is to screen out the initial riff raff and to incentivize good behavior.

— Isadora T on August 8, 2011

Our policy is to collect a 50% non-refundable deposit prior to 90 days of arrival and the remaining balance paid at 90 days, also non-refundable. We've found that being any more lenient leaves us holding the bag if we're unable to refill a canceled time window. (If we do re-rent the property, we refund everything except a $75 penalty.)

— John And Scott R on August 9, 2011

People who insist on sending certified checks when responding to a Craig's List advertisement rather than going through AirBnB to pay inevitably will send a check that will bounce in time, and, in the meantime will come up with a good excuse to get a refund.

— Ingrid L on August 9, 2011

Allow hosts and potential guests to choose options on their accounts to exchange email addresses/Skype contact PRIOR to booking. This allows for a better, more full sense of people on both ends and helps to build more trust.

— L (Most Call Me "Lw") W on August 13, 2011

I sometimes see amounts in dollars, while my currency is set to euros. I would like to see everything in one currency, site-wide.

— Gregory B on August 13, 2011

Unfortunately I stayed in an airbnb rental in South Beach that did not live up to its pictures. There was a suggestion to allow posting of guest images with owner approval, but I would propose that pics can be posted without owner approval and then monitoring of any disputes by an admin.

— Jane N on August 13, 2011

I previously worked as an Innkeeper. I would love to create a manual of basic information and/or tips and ideas that would help hosts with little or no true experience in the actual hospitality industry address or provide for the needs of their guests. If they are going to be in this business, there are many simple ideas they can incorporate to ensure the comfort and contentment of their guests: You don't need to have a turn-down service with Godiva truffles, but a spare toothbrush and a hair drier would be lovely! Also, most guests don't want to set appointments for meals and snacks at your place (sorry, we're on vacation - although your 8AM blueberry bread pudding sounds divine!), but if you could make some snacks available in a fridge or a basket in the room. Your weary travelers would be eternally grateful! Please don't make me track you down at midnight so you can show me how to work this remote. A little card next to the t.v. with a brief explanation is all I need to muddle through on my own! I have many, many ideas that would benefit your hosts-HIRE ME! :)

— Elizabeth H on August 14, 2011

Currently, airbnb's host insurance program only covers hosts in 10 countries. Yet, the community spans 190...

— Ross & Lea P on August 15, 2011

It would be much easier when hosts receive a message or reservation request hosts directly can see their availability in the calendar on the same page.

— Marius T on August 18, 2011

When I couple is travelling together there should be a possiblity when making a profile to choose for single or couple. In this way both have to provide personal data and both can pay after the upcoming Data Verification on Airbnb where the names are compared to the one on the creditcard.

— Marius T on August 19, 2011

When entering a message or even an idea here the text boxes are quiet small. When you want to reread them for checking it on error you always have to scroll the text. It would be much easier if the text boxes are made bigger to overview your message.

— Marius T on August 19, 2011

..not of their cat, not a cartoon avatar, not a favorite flower, not John Lennon. In a transaction that depends on trust, accurate representation is important (and makes a big first impression). Similarly, it is helpful if people refrain from posting pictures of themselves that portray themselves from the neck down, or out of focus, or wearing a mask... a simple pop-up in the photo-uploading process that provides guidance might suffice.

— Jesa & John on August 24, 2011

It would be nice to be able to search for gay roommates or gay-friendly homes, especially when it comes to shared living spaces. As a host I wouldn't want to invite someone into my home who was NOT gay-friendly, and as a traveler it's nice to have the option to seek out gay households. Just having it under amenities next to kid/family-friendly would be helpful.

— Paul H on August 25, 2011

Show list of all possible verifications where they are displayed. If someone is not verified, show those as grayed out or something. Right now, I don't kno what other ways people can be verified. This causes unnecessary concern.

— Julie & Brad O on August 26, 2011

It is the same as not seeing all possible verification types. I am left wondering what I don't know. Show all potential areas on information so that I know what the guest has decided to share (and verify) and what they did not.

— Julie & Brad O on August 26, 2011

Allow people who care about (and vote on) suggestions to subscribe to all new suggestions by email

— Julie & Brad O on August 26, 2011

It would be nice to be able to upload a video introduction of the space, the host, previous guests, etc. Right now there are only Airbnb TV videos, which are great but are very few and far between. We have HD video on our phones - we should be able to upload any videos we want.

— Paul H on August 26, 2011

I often communicate with potential guests, then they just disappear. I don't know what has happened. Did they book elsewhere or what? It would be great if there was a way to be notified when they've booked somewhere else, so I'm not still wondering if they're going to suddenly book last minute. (Which has happened a few times, now.)

— Eric C on August 26, 2011

If profiles are required for guest to book, then make all guests in the party have profiles. The leader of the guest group may be fine, but the hosts should verify all members in the guest party.

— Julie & Brad O on August 26, 2011

It would be more convenient for those of us who login a lot.

— Julie & Brad O on August 26, 2011

Allow comments on suggestions

— Julie & Brad O on August 26, 2011

It would be far prettier for advertising and sharing to offer http://airbnb.com/people/username, rather than the current http://www.airbnb.com/users/show/719463

— James C on August 29, 2011

I keep getting messages that ask "Is the room available on such and such dates?" so I have to look at my calendar because I think I must be missing something. It needs to be clearer that potential guests should either look at the calendar or just make the booking request -- they won't be able to book if the room isn't available.

— Paul H on September 1, 2011

Ongoing Skype cocktail hours so that hosts and guests can connect on an ongoing basis!

— Virginia D on August 3, 2011

Facilitate a system with insurance companies so I can send my insurance co number to your insurance co. Any kind, auto, travel, homeowner, renter will do. Not a requirement but a small fee (for insurance co.) to cover the service, and keep info confidential; a courtesy between guest/host. So Airbnb doesn't need to hold personal info. That way private info stays private but we are secure that we have each others info if necessary. You get a little icon on your profile that says you have this insurance to insurance verification service.

— Michelle K on August 6, 2011

I'd like to work with Airbnb to develop a QR Code based Nuisance reporting system to increase the safety of Airbnb rented spaces. A big QR Board is placed visibly near the property. Passers by can report anomaly by scanning the code and filling a form online. The owner of the property gets notification or call from Airbnb. In severe cause authorities could be auto notified.

— Robs N on August 7, 2011

Guests from Tokyo may find a room big while guests from SF say it small. A guy may say it clean while a girl thinks it could be better. An overall summary of reviewers’ background (e.g. country, gender) can help. When I use travel sites like Tripadvisor, I selectively read the reviews made by HK travelers. I know when they say convenient; it is more likely that it is also convenient to me.

— Iris C on August 9, 2011

Currently, you have to recreate each and every point on your Guidebook for each listing. You should be able to duplicate it to your other listings without having to submit a support request (which I did and got no response).

— Luke & Emily B on August 9, 2011

— Mike M on August 11, 2011

Guests have to jump through dozens of hoops to get a room for the night. I want hosts to prove to me that I will be safe and able to sleep with peace of mind while staying in their home. They should be vetted by Airbnb with a "safety standard" checklist that is visible to guests so each knows exactly what he/she will encounter. Seriously, I shouldn't know ahead of time if there are locks on the doors, if the home is locked during the night, if there are guns in the home and...if they are kept in MY room!

— Elizabeth H on August 14, 2011

Utilise Google+ hangouts to establish a private video chat between guests and hosts. Hosts dont need to be friends or see all your personal data within Google+ to initiate a video chat. That and the chat can hold up to ten people accommodating for large groups of guests.

— Justin H on August 16, 2011

Require I.D defore the arrival of the guest.In Italy all the guests must be declared to the police for the antiterrorism law.

— Silvia T on August 16, 2011

Allow your apartment/rooms to be controlled under one calendar protecting you from double booking & having to say, "I'm so sorry, I goofed."

— Pepe U on August 18, 2011

When host upload their picture or receive verified Airbnb photo's there should be an visible date on the photo (the date of upload) to secure the photo's are up to date.

— Marius T on August 21, 2011

The settlement of the new trust and safety features by AirBnb is an important initiative that would involve hosts and guests as well. This is why I decided to write about the experience I had when I rented an apartment through AirBnb in New York in April 2010. The apartment, located at 137W 81st Street and nicknamed at the occasion “Central Park- Sunny furnished 1BR”, was not at all as described at the site. That was shocking because before I rented the apartment I had searched carefully through your reviews. At my return, as I posted my unpleasant but genuine review I did notice that there were other reviews just like mine. The complaints were almost the same: the apartment´s dirtiness, the lack of privacy and security (the host has a key and can enter the apartment whenever he wishes, even when the tenants are not in), the poor state of the furniture and appliances, lack of internet and so on. This showed that the host had never the intention of solving the problems. And then the “Central Park Sunny etc” was not in the site anymore. To my surprise, after a few days I recognized the pictures and address of the same apartment under other nickname and it showed no bad reviews !!! I realized that with this kind of scam, the host can erase any bad reviews accumulated during the previous rentals. Apparently I chose this apartment in the review gap. In my opinion, giving a permanent identification number to each estate would prevent this kind of dishonest stratagem and would increase guest’s safety. Sincerely Isabel Oliveira

— Alice O on August 22, 2011

The business card would have a standard layout and feature photos of the hosts listing(s). The cost would be free or $9.99 taken from the next successful booking payout.

— Jennifer D on August 23, 2011

Search capability would enable you to search the inbox by guest name, property listing name, dates requested, date received, and/or subject.

— Jennifer D on August 23, 2011

The option to create custom messages when responding to messages. Custom drafts could be edited and selected from a drop-down menu from the "Send Message" page.

— Jennifer D on August 23, 2011

I don't rent my properties by the day, but only by the week, so it is misleading for me to have to post daily rates.

— Matthew S on August 24, 2011

For our safety, hosts should be able to flag any suspicious guests (no show, liars,etc.). This information would be shared only among hosts and visible on guests profile only by hosts.

— Vivienne L on August 26, 2011

Add a fare for parking

— Cyril L on August 28, 2011

All hosts should have same rights and duties in Airbnb. Host guarantee is not available for countries like Iceland?

— Kristján F on August 31, 2011

It just doesn't make sense to import Facebook groups -- a lot of them are jokes or Facebook-specific, and clicking on them rarely finds more than 1-2 other members. This should probably just be an INTERESTS section of the profile. Is anyone really trying to narrow down their guest or hosting experience to only people in a certain group?

— Paul H on September 1, 2011

I'd like to be able to network and discuss hosting with people of are doing it. I don't want to waste a lot of time with crazy ideas from guests, like "a bottle of wine in every room", or "600 thread count sheets". I want to share REAL information about hosting. I also want information on the legality of doing this on the local level, and how to go about "going legit", and I'd like it at the peer level.

— Ellen K on September 1, 2011

From either host or guest, sometimes people are rushed, or they really aren't putting a lot of mental energy into their reviews, and I think the person who is the subject of the review deserves a chance to respond and clarify.

— Ellen K on September 1, 2011

Two things: I think that the AirBnb management should work to hammer out a legal niche for what we are doing, and should lobby for support/legal acceptance of this market. Secondly, figure out a way to offer us INFORMATION on the option of full legal and licensing compliance (for those who are interested). Maybe a state-by-state (or country) really basic primer on what licensing is necessary. I don't expect ABB to do the all work, I just want to see where I can find out about it. For instance, a California (etc) page could list links to the government offices where people can contact/go to to get set-up information. This could also be set up in Host Forums. Every individual host doing this on their own is a lot of redundancy.

— Ellen K on September 2, 2011

<br><br><a href="http://palomasnest.com/blog/"> Other About blog </a><br><br><a href="http://www.efficiencyfirst.org/home/"> About mostdresses.com blog </a>

— Allen A on September 2, 2011

<br><br><a href="https://www.mygoodgreetings.com/Best-Sellers.htm"> Other About north face mens north face womens north face kids north face accessories North Face Jackets,The North Face Sale,NorthFace Outlet,Northface Jackets,The North Face Login blog </a><br><br><a href="http://www.pr2go.com/blog"> About thenorthfaceever.com blog </a>

— Dukang T on September 2, 2011

<br><br><a href="http://www.vestidosparanoiva.com/author/jerribenefiel/"> Other About blog </a><br><br><a href="https://www.pegasushealth.com/blog/"> About mostdresses.com blog </a>

— Allen T on September 3, 2011

<br><br><a href="http://www.llewellyn.com/blog/2011/6/llewellyns-110th-anniversary-extravaganza/"> Other About north face mens north face womens north face kids north face accessories North Face Jackets,The North Face Sale,NorthFace Outlet,Northface Jackets,The North Face Login blog </a><br><br><a href="http://www.dailysg.com/dsg/users/view/683"> About thenorthfaceever.com blog </a>

— Aimy A on September 3, 2011

Its not that easy to use and doesnt have all the features the website does, I feel like its mostly about the collections which is pretty useless for people who use it everyday = hosts

— Tara M on September 4, 2011

...not just safety suggestions

— Tara M on September 4, 2011

— Fatima A on September 4, 2011

Please post the question and answer" "Is it required that you have to be the homeowner ?"

— Marguerite B on September 4, 2011

.<br /><br />- Cats usually live between 14 and 20 years, but there are cats older than 30 years<br /><br />- Cats can move each ear independently of the other<br /><br />- It's in a cat's nature to scratch vertical surfaces. They do so to clean the claws and to strech their muscles<br /><br />- Cats as pets do also relieve you from stress<br /><br />- Cats need to sleep very long<br><br><a href="http://www.scrapxone.com/kourtneybaumgar/blog/"> Other About blog </a><br><br><a href="http://www.futbolbasevalencia.com/red/pg/blog/teganniebuhr"> About beatsdremonster.org blog </a>

— Green T on September 4, 2011

.<br /><br />What people call typically the 57 Chevy was actually nineteen distinct versions.All 21 models happen to be based on one frame or even platform, some form of structure on the car.The 1957 models were the end year as frame's everyday life.It were being the spine for Chevrolet's design line for ones 55, 56 together with 57 type years<br><br><a href="http://www.steamrevolution.com/forum/panel.php?act=logout"> Other About blog </a><br><br><a href="http://yumm.com/alitaecheverria/followed"> About superlv.org blog </a>

— Aimy J on September 4, 2011

<br><br><a href="http://www.youplayoff.com/user/ilenehelfgott/invitations"> Other About Tiffany Bracelets Tiffany Necklaces Tiffany Earrings Tiffany Sets Tiffany Accessories Tiffany Rings Tiffany Pendants Tiffany Bangles Tiffany Charms ecommerce, open source, shop, online shopping Login blog </a><br><br><a href="http://www.7tipson.com/user/genniepennie"> About coolthenorthface.org blog </a>

— Allen T on September 5, 2011

When a review is made for the host of guest, it should be obligatory to write a review about the other party too. If not the review should be automatically be removed from their profile. In this way only active participants of the Airbnb community are supported by reviews. Reviews are very important for future travelling or hosting, if user only take the advantage to receive reviews and not write reviews this should NOT be awarded. Marius T

— Marius T on September 5, 2011

Often times one person in a couple makes the reservation. There should be a profile for each person and then they can be linked at the time of the reservation so a host can review both profiles.

— Amanda & Luke M on September 5, 2011

.This system covers everything you need to understand to succeed via the internet.It will be written without fluff so that you get offerings to start your brand-new business these days! <br /><br />2.Will it really Work? The best Wealth Package can be a guide assemble by the internet's youngest millionaires<br><br><a href="http://www.lesbianpornvideos.com/profile/gladisfajardo/"> Other About north face mens north face womens north face kids north face accessories North Face Jackets,The North Face, North Face UK, North Face Sale, North Face Clothing,Cheap North Face Login blog </a><br><br><a href="http://adspakistani.com/author/shieladobine/"> About purelv.org blog </a>

— Green B on September 6, 2011

The options are not comprehensive, nor do they give you an option for a combination. If one room has a real bed and the other has a cot, there is no way to say this in the field provided.

— Chris C on September 6, 2011

There are leases and there are laws. Many leases include requirements that do not follow the law. Also, people who sublet their apartment could jeopardize their own housing situation by going against the lease and/or law when they rent their apartments to others

— Chris C on September 6, 2011

It would be great if I could alter my rates automatically, e.g. that my nightly rate drops by EUR 10 or EUR 20 the night before, if it's still available.

— Marcus B on September 6, 2011

make Pak N Play's mandatory for properties that are Family Friendly

— Mike B on September 6, 2011

make Pak N Play's mandatory for properties that are Family Friendly

— Mike B on September 6, 2011

Some users don't have a Facebook/Twitter/Linkedin account and others prefer not to connect them to their Airbnb profile. They should be able to display this information on their profile so that perspective guests/hosts can see that and avoid asking a redundant question and/or coming off as intrusive to a user who has explicitly chosen not to connect that account.

— Luke & Emily B on September 6, 2011

<div class="systemError"><br><br><a href="http://www.fontshop.com/blog/newsletters/"> Other About blog </a><br><br><a href="http://www.dragracingdirectory.com/directory/favourites/halliegoethe.html"> About coolthenorthface.org blog </a>

— Aimy J on September 8, 2011

Require ID

— Karen R on September 9, 2011

Flip the Superhost concept over to create a dedicated icon in green which would indicate a "Superguest" these registered travelers would be traveling with a "Purpose" meaning there stay would be accepted by partnering hosts that would donate the hosted stay for the guest volunteering with partnered community groups. The registering "Superguest" would check off his/her talents/skills the community groups would be matched up with the needs . for example: retired teachers could be partnered with schools in need of teachers. etc. its fun and a connecting point for guests to the community !

— Randy G on September 9, 2011

<div class="systemError"><br><br><a href="http://www.guck-mal-wer-da-kocht.de/userprofile.php?uid=714"> Other About blog </a><br><br><a href="http://www.godefy.com/about/viviennebearce"> About coolthenorthface.org blog </a>

— Green B on September 9, 2011

<br><br><a href="http://www.nigerdeltafaces.com/communitystartup/353-debbiegeidl/events.html"> Other About blog </a><br><br><a href="http://www.ravnogorskipokret.com/index.php?option=com_kunena&amp;func=profile&amp;Itemid=68"> About coolthenorthface.org blog </a>

— Allen A on September 9, 2011

<div class="systemError"><br><br><a href="http://tribcareers.com/Registration/Default.aspx"> Other About blog </a><br><br><a href="http://www.doubleleafwig.com/blog/html/category/cosmoprof"> About coolthenorthface.org blog </a>

— Dukang J on September 9, 2011

<br><br><a href="http://www.edgesanfrancisco.com/index.php?ch=myaccount&amp;sc=myblog&amp;id=0"> Other About blog </a><br><br><a href="http://www.economicspro.eu/blog/"> About coolthenorthface.org blog </a>

— Allen A on September 9, 2011

Airbnb rewards good behavior. Since it's impossible to leave a bad review without risk of retaliation by the host (and taking the chance that no one will rent to you later - even though you are a perfect guest!), an anonymous forum in which a guest can search the name of a property would give renters the opportunity to see if a property truly suits their standards. I recently rented a room for me and my son and had to barricade my door during the night. I should have left as soon as I got there, but I convinced myself that we were just sleeping there, not spending our day. It was not a safe place for me and my child to sleep. Airbnb has countless protections for their hosts, but who is protecting me? I'm the one with the money.

— Elizabeth H on August 14, 2011

— Todd G on August 15, 2011

Facebook verification is an oxymoronj. Who said you are agood person because you are on facebook. I actually avoid guests trying to contact me via facebook. I find them very suspect. Now I have a big red cross on my profile because I have better things to do than sit in front of my computer with my imaginary friends. Bad idea and should not be a safety verification.

— Julie P on August 20, 2011

The settlement of the new trust and safety features by AirBnb is an important initiative that would involve hosts and guests as well. This is why I decided to write about the experience I had when I rented an apartment through AirBnb in New York in April 2010. The apartment, located at 137W 81st Street and nicknamed at the occasion “Central Park- Sunny furnished 1BR”, was not at all as described at the site. That was shocking because before I rented the apartment I had searched carefully through your reviews. At my return, as I posted my unpleasant but genuine review I did notice that there were other reviews just like mine. The complaints were almost the same: the apartment´s dirtiness, the lack of privacy and security (the host has a key and can enter the apartment whenever he wishes, even when the tenants are not in), the poor state of the furniture and appliances, lack of internet and so on. This showed that the host had never the intention of solving the problems. And then the “Central Park Sunny etc” was not in the site anymore. To my surprise, after a few days I recognized the pictures and address of the same apartment under other nickname and it showed no bad reviews !!! I realized that with this kind of scam, the host can erase any bad reviews accumulated during the previous rentals. Apparently I chose this apartment in the review gap. In my opinion, giving a permanent identification number to each estate would prevent this kind of dishonest stratagem and would increase guest’s safety. Sincerely Isabel Oliveira

— Alice O on August 22, 2011

— Brian H on August 23, 2011

This would allow hosts to quickly view which guests are still awaiting their response as the "Never Responded" option will exclude these messages.

— Jennifer D on August 23, 2011

In the inbox, make separate tabs for messages from potential guests, and my outgoing travel inquiries to other hosts. As a host, if I send a message to another host to inquire about travel, I'd like to keep these messages separate from incoming messages from potential guests.

— Jennifer D on August 23, 2011