|
 |
|||
|
 |
General Help Northwest's General Help section is a compiled list of answers to the most frequently asked questions by our customers. To make your search more efficient, the information has been organized into sections. For more specific information on WorldWeb Reservations, Award Travel and CyberSavers information see the left side for links to those specific pages. WorldPerks Award Travel mileage Fares, flights, seats and reservation information
Current promotions and enrollment for promotional e-mail Help with hardware, software and technical problems Luggage and check-in guidelines
Onboard services
Not all browsers support the graphics on our pages. We provide a low graphics version of our site at http://www.nwa.com/lb/home.html
Blank pages when accessing online reservations The minimum system requirements to run our online reservations includes a web browser that supports frames, such as Microsoft Internet Explorer 3.0 or Netscape Navigator 2.0, super VGA 256-color monitor, a mouse or compatible pointing device and the amount of RAM recommended by your web browser vendor.
Northwest Airlines now offers a Promotional Email Program. Customers can register to receive weekly CyberSavers, periodic WorldPerks, WorldVacations, or other promotional and Northwest-related news via email. To register click here. If you change your mind, simply return to unregister for all Northwest Airlines promotions or re-register for only those categories you would like to receive.
Current and upcoming promotions Information about our current sales and promotions can be found on our site at http://www.nwa.com/travel/nwapr/index.shtml
Northwest Airlines E-Cert promotions Northwest Airlines E-Cert is an electronic certificate providing valuable offers to pre-selected Northwest customers. E-Cert offers can be conveniently redeemed online, by calling Northwest Reservations or visiting a Northwest City Ticket Office (please see your offer's terms and conditions for details). When redeeming E-Certs online, customers simply enter the E-Cert reference code (and unique identifier code or certificate number, if applicable) where requested in WorldWeb Reservations when choosing flight/itinerary search preferences. When searching by Best Price, you will not have to worry if there is a better fare than your E-Cert offer. WorldWeb Reservations will automatically advise you of the lowest fare, whether it requires redemption of E-Cert or not. You will see a star and the word "E-Cert" on itinerary choices where the Best Price requires redemption of your E-Cert offer. If there happens to be a lower price in the marketplace without redeeming your E-Cert, you will only see itinerary price. Once you have selected the itinerary which best matches your needs, continue to purchase your E-Ticket through WorldWeb Reservations. WorldWeb Reservations will note if your E-Cert has been redeemed electronically and automatically apply the discount.
To ensure proper mileage credit, present your WorldPerks number when you check-in for each Northwest flight. Please call 1-800-44-PERKS (1-800-447-3757) if you have questions.
Inquire about WorldPerks mileage You can check your WorldPerks mileage summary at http://www.nwa.com/freqfly/milea/mileage.html
Northwest Airlines sells many seats in advance at lower prices. These discounted excursion fares are often used by leisure travelers who are willing to exchange flexibility for a lower price. Certain restrictions apply to these non-refundable tickets however, passengers can also apply the value of the fully unused ticket towards the purchase of a new non-refundable ticket. The new origination date must be within one year of the original ticket issue date. A service fee applies to any changes made on these discounted fares. For travelers who are unable to make travel arrangements in advance, we offer fully refundable fares in every market. While these fares are generally higher, they offer greater flexibility for change.
Schedules are subject to change without notice and are based on expected flying times. Northwest will not be responsible for damages resulting from failure of flights to depart or arrive at times stated.
WorldPerks® Award Seat Availability A limited number of seats are allocated for WorldPerks Standard award travel. The number of WorldPerks award seats varies depending on the season, time of day, market and type of aircraft. As a result, you may not be able to book a Standard Award on some flights, even if these flights are not completely sold out. The Rule Buster award level lets you enjoy the ultimate in travel freedom. You can use a Rule Buster award on any flight, with no blackout date restrictions for nearly all seats available for sale. For more information about Standard and Rule Buster award levels, or to make a reservation visit our Frequent Flyer Center. For further assistance regarding award reservations and account information, you can contact Northwest WorldPerks at 1-800-44-PERKS (1-800-447-3757).
Credit cards accepted for online reservations American Express (includes Optima), Visa, Diners Club, Discover, Carte Blanche and Mastercard. Debit cards are accepted provided the issuing bank permits address verification.
All items not needed in flight should be checked. Passengers should carry on medicine, keys, important papers, and travel documents (passport). Each passenger is allowed one piece of carry-on luggage plus a briefcase/laptop computer/purse. In addition, each passenger may carry a coat, umbrella, or other "special" items. "Special" Items include crutches, cane, brace, prosthesis, collapsible manual wheelchair, one stroller, infant car seat, infant diaper bag, reading material, camera, two wheeled luggage cart provided combined cart and bag fits under the seat or overhead bin. Carry-on luggage must fit underneath the passenger seat or in an overhead compartment. Maximum carry-on dimension is 22" x 14" x 9" (carry-on must fit in carry-on sizing box located at check-in counters), and maximum carry-on weight is 40 pounds. Passengers traveling in First Class, World Business Class, or as a member of Northwest's International Gold Elite or WorldPerks Gold programs will be allowed an extra carry-on item.
Northwest will accept for each ticketed passenger a total of three pieces of luggage free of charge (checked and carry-on). Maximum is two pieces checked and one carry-on. Additional restrictions may apply on Northwest international flights. Exception -- international interport charges based on weight rather than number of pieces. Additional restrictions and specific information available upon request.
Domestic Flights: All advance seat assignments are subject to cancellation if the passenger has not checked in and received a boarding pass from a Northwest agent at least 20 minutes prior to departure. In the event of an overbooking, passengers who have not checked-in at least 10 minutes prior to boarding may be subject to cancellation and may be denied compensation for the missed flight. International Flights: All advance seat assignments are subject to cancellation and may be denied compensation when check-in is less than:
Due to increased security measures, the recommended check-in times for all international flights with a final destination of the U.S. is 1-˝ hours for First Class and World Business Class and 2-˝ hours for Coach Class.
A government issued picture ID will be required of all passengers 18 years of age and older for check-in.
As a service to our travelers, Northwest Airlines provides information regarding proper documentation for international travel and checks documentation at the time of check-in. However, international passengers are responsible for complying with the laws and obtaining the necessary documents required for entry into a foreign country prior to day of travel. We recommend passengers who plan to travel to international destinations confirm documentation requirements with Northwest Airlines, your travel agency or the appropriate consulates or embassies prior to departure.
Northwest Airlines recognizes how important it is to provide quality meal and beverage service. When you use our WorldWeb Reservations to book online, your itinerary will reflect the appropriate meal service. For more information, please visit our Food and Beverages section under Onboard Services.
All Northwest Airlines flights are smoke-free.
Your pet is important to Northwest Airlines. For this reason, we have created Priority Pet; a program designed to provide your pet with a safe, comfortable trip and you with peace of mind. Northwest Airlines offers several ways to ship an animal: luggage, cargo, and our small package service known as VIP (Very Important Package). Although space is limited, Northwest Airlines also allows small dogs, cats and birds to travel in the passenger cabin provided the animal is small enough to fit comfortably in a kennel placed under the seat. Charges for shipping your pet will differ depending on the service you choose. Call 1-800-225-2525 toll-free to determine applicable charges and arrange passage for your pet on a Northwest Airlines flight. Restrictions apply in certain states/countries. For more detailed information on shipping your pet via Cargo/Priority Pet, click here.
Northwest Airlines wants to provide a comfortable and convenient flight for all of our passengers. For those passengers with disabilities requiring special assistance Northwest offers the following:
To request wheelchair assistance alert your travel agent when booking your reservation, or on the day of departure at the airport. While we recommend requesting special services in advance, requests may also be made upon arrival at a connecting city. Although every request is handled efficiently, please keep in mind that there may be multiple requests for each flight. Northwest publishes a brochure to assist passengers with disabilities traveling on Northwest. It offers tips and suggestions as well as general airline policy on the services Northwest provides to this important group of travelers. To order complimentary copies, email us at nwairlines@4midwest.com or call 1-800-358-3100. The brochures are also available in Braille, large print, or on audiotape.
| |
|
||||||||||
Return to top
