Northwest Airlines appreciates and values your comments. If you have questions about our site please visit our General Help section. You may also view one of our Frequently Asked Questions(FAQ) sections.

If you would like to contact us, please send an email. To ensure a timely email response to our question, it is very important you select the proper department below. We will respond only when a response is required.

• nwa.com Check-In
  Questions regarding nwa.com Check-In

• Wireless Services
  Questions or comments on Northwest's wireless.nwa.com products and services

• Existing Reservations with Ticket
  For questions regarding ticketed reservations

• Online Reservations-No Ticket
  For questions about an online reservation where you have not yet received or purchased a ticket

• Corporate Travel Manager Assistance
  Contact the Corporate Services Desk with questions regarding corporate travel on Northwest Airlines

• Programs for Corporate Travel
  Questions about E-Biz Perks

• WorldPerks-Frequent Flyer
  Questions on WorldPerks programs, including enrollment, bonus mile offers, account status, and/or WorldPerks Mall

• Luggage Services
  Questions regarding luggage such as carry-on dimensions, delayed luggage, or damaged luggage

• Comment on your Northwest Travel
  Talk to Customer Relations about your past or future Northwest Airlines travel experience. Please note: Customer Relations is unable to answer inquiries regarding luggage

• Northwest Airlines Passenger Refunds
  Questions regarding refunds of wholly or partially unused tickets

• Association and Corporate Meeting Travel
  Contact a meeting planner for Association and Corporate meeting travel

• WorldClubs
  Comments or questions regarding Northwest WorldClubs

• nwa.com Club
  Comments or questions regarding Northwest's nwa.com Club

• Webmaster-Content
  Suggestions/comments on content and Web functionality

• Webmaster-Technical
  Technical questions regarding Northwest WorldWeb

• General Comments
  Not sure where to direct your question? Direct it here