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Luggage Services Northwest's Luggage Services FAQ section is a compiled list of answers to the most frequently asked questions regarding luggage. Simply click on the topic for which you need further information.
Items Prohibited beyond security checkpoint include:
Items permitted beyond security checkpoint include:
*Once inspected to ensure they do not conceal a prohibited item. Luggage Policies for Items Such as Knives, Firearms Knives and Cutting Instruments Carry on: Checked: Guns, Firearms Carry-on: Checked: Passenger must obtain and comply with regulations governing the transportation of firearms for all countries on the itinerary. All firearms must be in a suitable container/crush proof container manufactured specifically for firearms or in a hard sided suitcase. Passenger must verbally declare firearm is unloaded. NW requires firearm unloaded tag be signed by passenger. Tag must be placed inside of luggage containing firearm. No exterior tag nor notice of firearm may appear on case. Case must be locked and only the passenger may retain the key or combination. NW/KLM personnel will not unload or handle firearms. Gun and ammunition may be in the same piece of luggage. However, ammunition must be within its own packaging. International shipment of arms/ammunition: Passengers should check with Northwest or KLM for current policies, requirements and restrictions on firearms and related items in checked luggage when traveling in the U.S. or internationally.
We are sorry if your luggage was not available to claim after your recent flight. We can assure you that everything possible will be done to locate your luggage and return it to you promptly. Help us devote our efforts to recovering your luggage by limiting phone calls of inquiry. Northwest offers customers the ability to check for updates on the status of their delayed luggage right online. Simply click here and enter the file reference number provided by the airport personnel who assisted you with your claim. When you completed your Lost Luggage Claim Form at the Luggage Service Office of your arriving airport, you should have received a luggage tracing questionnaire. If your luggage has not been returned to you after 5 days, please complete and mail the postage-paid questionnaire via U.S. Mail. This questionnaire asks for additional, detailed information about the contents of your luggage that will assist us in locating your property. Our expert staff at our Central Luggage Service Office will use the information from your questionnaire, and our state-of-the-art tracing system to continue the search for your luggage. Please refer to the file reference number provided to you at the time your claim was filed in any correspondence or reference to your claim. This will help us quickly access your record. Please also retain your claim check(s) and airline ticket copy until your luggage is returned to you. Please accept our sincere apology for this inconvenience.
When ticketed passengers are away from their permanent address and luggage is delayed, Northwest and KLM Royal Dutch Airlines may authorize up to $50 for the first day, and up to $25 per day thereafter for the purchase of essential personal items such as clothing and toiletries. The maximum amount for necessary interim expenses is $150 per ticketed passenger. For reimbursement of expenses, please present receipts to the closest Northwest or KLM airport location. Or, if more convenient, submit an itemized list of expenses, along with copies of the receipts for necessary items, copies of the passenger ticket receipt, luggage claim checks and a copy of the delayed luggage report. Mail these items directly to: Northwest Airlines Our ticketing contract excludes liability for consequential damages such as inconvenience, car rental expenses, phone call expenses, hotel or meal costs. Additionally, Northwest cannot offer refunds of airfare because of luggage discrepancies.
For customers who have traveled on a domestic itinerary (defined as the 48 contiguous United States, Alaska and Hawaii) any report of damage to checked luggage or property must be made with 24 hours of arrival in order for Northwest to accept liability. For International travel, all reports of damage to luggage or property must be filed within 7-days of arrival. Reports of damaged luggage or property should be filed at the airport location where customer travel was completed. The initial damage report may be filed by telephone, however, all damaged property or luggage must be presented to the closest Northwest Airlines Luggage Office for further consideration. It is important that customers retain all damaged property until it can be inspected by a Northwest Airlines representative, and a damaged property report is on record. Some amount of normal wear should be expected when luggage is transported. Because of the automated systems used by airlines, luggage may be scratched or nicked during handling. Northwest, like most major airlines, does not accept liability for the following types of damage to checked luggage: Broken wheels or feet, lost pull straps, damage resulting from overpacked luggage, damage to oversized bags, or damage to luggage handles. Northwest does not assume liability if items of a fragile or perishable nature are damaged during transport, or for manufacturer's defects in luggage. Additionally, our operational tariff prevents Northwest from assuming liability for any items unsuitably packed or unsuitable for transportation, with or without Northwest's knowledge.
For customers who have traveled on a domestic itinerary (defined as the 48 contiguous United States, Alaska and Hawaii) liability for the loss of, damage to, or delay in the delivery of personal property or luggage is limited to $2,500 per ticketed passenger, unless a higher value was placed on the luggage and applicable charges were paid at the time the property was checked into Northwest's care. For customers who have traveled on an international itinerary, the Northwest Airlines and KLM Royal Dutch Airlines' International tariff limits liability for luggage to $9.07 per pound ($20 per kilogram) up to a maximum amount of $640.00 per bag. This includes luggage checked for travel on any domestic segment in conjunction with international travel, regardless of layovers or transfers. Northwest, like most major airlines, assumes no liability for loss of, or damage to: Antiques / Computer Equipment and related items / Documents (personal or business, negotiable papers) / Electronic Equipment / film / Jewelry/Watches / Keys / Manuscripts / Medication / Money / Paintings or one of a kind works of art / Pets/Animals / Photographs / Photographic Equipment / Samples / Securities / Silverware / Fragile Items / Irreplaceable or Perishable Items. Customers should NOT pack medications, car keys, tickets, passports and other legal documentation, or valuable items such as jewelry or cameras in checked luggage. For a complete listing of items excluded from liability, please refer to the full text of the Northwest Airlines contract of carriage, which can be obtained online, at a Northwest airport counter or ticket office or by writing to: Northwest Airlines, Inc.
Passengers may declare a higher value for checked luggage, by purchasing additional liability insurance at the time of check-in. Charges shown below are for one-way travel. Domestic/Transborder: Per Passenger Maximum Amount -- US Dollars $5,000.00/Canadian Dollars $6,750.00 Charges: US Dollars $1.00 for each additional hundred dollars of value Canadian Dollars $1.35 for each additional $135 of value Example: If a customer wishes to purchase an additional $500 of liability insurance, and they are traveling domestically, the charge for this would be $5.00 International: Per Passenger Maximum Amount -- US Dollars $2,500.00/Canadian Dollars $3,125.00 Charges: US Dollars $1.00 for each additional hundred dollars of value. Canadian Dollars $1.25 for each additional $125 of value
Domestic Free Luggage Allowance Each ticketed passenger traveling domestically is allowed the following pieces of luggage: Two pieces of checked luggage and one carry on, or three pieces of checked luggage with no carry on, subject to the following limitations: Checked Luggage Carry-On Luggage "Special" Items include: Luggage not meeting these specifications must be transported as checked luggage. All items not needed in flight should be checked. Passengers should carry on medicine, keys, important papers, and travel documents (passport).
International Free Luggage Allowance Checked Luggage Carry-On Luggage
For customers who need assistance in locating an item left onboard a Northwest or KLM aircraft, or left behind at a Northwest/KLM boarding gate area, please call the final destination airport, or the airport at which the item was last seen. We will search for your missing property and contact you ONLY if we have located your property or something that is similar to what you have described. Items that are located will be returned to the owner via the US mail.
Luggage Delayed Over Five Days Northwest uses state-of-the-art technology and an extensive communication network to trace delayed luggage. As soon as a passenger reports their luggage as delayed, efforts begin and Northwest personnel will make every effort to keep customers advised of our progress in locating delayed luggage/property. Until luggage is returned, customers should keep their luggage claim checks and passenger ticket receipt. If your luggage is not located within 5 days of travel, the claim (or file) will be turned over to Northwest personnel in our Central Luggage Service area. The Central Luggage Service staff will continue to search for luggage that has been delayed. Because these processes take additional time, passengers are advised to plan for a 30-day waiting period before a final settlement for lost luggage is offered. If customers wish to discuss claim processing (for luggage that has been missing for MORE than 5 days) or settlement options, our Central Luggage Service department can be reached at: Northwest Airlines We accept inbound telephone calls from customer between the hours of 8am and 4pm.
Property Missing from within Checked Luggage For passengers who have traveled on a domestic itinerary (defined as the 48 contiguous United States, Alaska and Hawaii), reports of property which is missing from within checked luggage must be filed with the airport location where travel was completed, and must be made within 24 hours of arrival in order for Northwest Airlines to accept liability. For passengers who have traveled on an international itinerary, all missing property reports must be made within 7-days of arrival. Once all necessary information is obtained by our Luggage Service personnel at the airport, the report will be electronically transmitted to our Central Luggage Service Department in St. Paul, MN, where all claims are reviewed and handled to conclusion. Customers will be contacted in writing, by our Central Luggage Service staff approximately 20 days from the date the initial report was filed.
Incoming Mail Service at Northwest Airlines The Central Luggage and Customer Relations departments at Northwest Airlines will not open any mail received without a return address. Please be advised that if you are sending mail to Northwest Airlines, you must include a return address on the outside of your envelope or package.
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