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WorldPerks Award Travel Reservations Northwest's Award Travel Reservations FAQ section is a compiled list of answers to the most frequently asked questions by our customers. To make your search more efficient, the information has been organized into sections. For more specific information on WorldWeb Reservations, CyberSavers, or general nwa.com information, visit these Help sections separately. Technical Information
Scheduling and Booking Award Travel
Security Information Checking, Earning and Redeeming Award Travel
Using Credit cards for Online Reservations
Benefits of E-Ticketing
What type of web browser can I use to access WorldPerks Award Travel Reservations? WorldPerks Award Travel Reservations can be accessed if you have Netscape 2.0 or higher, Microsoft Internet Explorer 3.0 or higher, and AOL 3.0 or higher. If necessary, AOL subscribers will need to use AOL's instructions for upgrading their browser.
Why doesn't the directional button work? We use a small amount of JavaScript on this site; some of our buttons utilize this. If your web browser or firewall does not accept JavaScript, these buttons will not work. However, you should be able to use your browser's button. We also use some 'content refresh META' tags on this site. If you are using Internet Explorer 3.0 or higher your button will jump back over these. If you are using Netscape 2.0 or higher, your button will not jump over these. To back up over these, double click the button (it will then go back two pages). If you encounter this while using a button on one of our CGI screens, use your browser's buttons.
How do I make a WorldPerks Award Travel Reservation and purchase a ticket online? WorldPerks Award tickets can be purchased online for travel on Northwest operated flights within the United States, to or from the US and Canada, Europe, Asia, Caribbean, and Mexico. To purchase online, WorldPerks members must have a mailing and billing address within the 50 United States, and have a valid credit card. No advance purchase is required if the WorldPerks member is the person traveling on an E-Ticket. If a paper ticket is issued within 10 days of departure, a non-refundable $50 USD ExpressPerksSM fee will apply per account, per transaction. Click here to begin the online reservation process. If the WorldPerks member is not the person traveling, and the award is being ticketed within 10 days prior to travel, the member must present photo ID at the Northwest Airport or City Ticket office before the ticket will be issued. If you are not the person traveling and the ticket is issued 4-9 days prior to departure, we will charge a $50 USD ExpressPerks fee to express deliver the Trip Summary and Receipt (TSR) to your address. You may avoid this fee by going to an ATO/CTO and personally presenting your identification. For further details see "Ticketing Options and Fees". Click here to begin the online reservation process.
Can I place an online award travel reservation on 24-hour hold? Effective March 21, 2001, WorldPerks members booking award travel on nwa.com will no longer have the option to place a reservation on 24-hour hold. Elimination of this online policy is consistent with the WorldPerks award reservation policy, that requires customers to establish ticketing at the time of booking.
Do I need to make a separate reservation for each person traveling on a WorldPerks Award? No. You may make an online booking and purchase tickets for up to six (6) passengers per online Award Travel Reservation.
Can I make an online WorldPerks Award Travel Reservation if I reside outside the US? No. At this time only WorldPerks members with a billing and mailing address within the 50 United States can reserve and purchase tickets using WorldPerks Award Travel Reservations online. WorldPerks members residing outside the 50 United States can check Award Travel availability online and then call the WorldPerks Service Center at 1-800-44-PERKS (1-800-447-3757) to reserve and purchase their tickets.
The Trip Confirmation page contains your ticket confirmation number and a recap of all the information you have entered, including passenger names, WorldPerks account numbers, required mileage, applicable taxes and fees and flight itinerary displaying the special services requested for each passenger. Additionally, Northwest will email and send via US mail a confirmation of your WorldPerks Award Travel Reservation.
Award Travel Reservation can be made for flights on Northwest Airlines, its Airlink Partners, Mesaba, and Express 1, and KLM Royal Dutch Airlines and Continental Airlines.
To make changes to your award travel itinerary, you will need to call the WorldPerks Service Center at 1-800-44-PERKS (1-800-447-3757). WorldPerks Award tickets may require fees for changing, canceling, or redepositing tickets. Changing award tickets online is not an available feature at this time.
No. WorldWeb Reservations only displays tickets reserved and purchased through the WorldWeb Reservations service. Award Travel Reservations and CyberSavers are special and separate products, independent of each other and WorldWeb Reservations.
Who do I contact if I have questions related to my WorldPerks Award Travel Reservation? Questions may be forwarded via our email form to Northwest Online Support staff for a quick response. If you require immediate assistance, please call 1-800-NWA-NWKL (1-800-692-6955).
Can I choose Rulebuster and Standard award levels when booking online? Yes. Simply select which award level you want to use for each portion of your trip as prompted by the screen.
What are the differences between Rulebuster and Standard Award Levels? Standard award level has a limited number of seats allocated. The number of WorldPerks award seats varies depending on the season, time of day, markets, and type of aircraft. As a result, you may not be able to book a Standard Award on some flights, even if these flights are not completely sold out. Rulebuster award level lets you enjoy the ultimate in travel freedom. You can use a Rulebuster award on any flight, with no blackout date restrictions. Nearly all seats are available for sale. For more information about Standard and Rulebuster award levels, visit our Frequent Flyer Center.
How do I book a special award level promotion online? If you have received a special award level promotion for WorldPerks Award Travel that you would like to use, simply provide the promotional reference code in the appropriate box on the Award Travel Reservation's Request Departing Flights page. Award Travel Reservations will automatically find available flights that meet the promotion's criteria within the date and time range you have selected.
Are my WorldPerks Award Travel transactions secure? Northwest Airlines secures your transaction with Secure Sockets Layer (SSL) encryption technology. SSL encrypts your private information and provides the highest security available.
Why do I have to register to redeem award miles online? For the security of WorldPerks members, Northwest requires members to register the first time they reserve or purchase online with Award Travel Reservations. This information is used only for added security and identification of members who wish to purchase online. If, during the registration process, you elect to be advised of Northwest and other partners' travel-related offers and promotions, we will also use registration information to send this material to you.
Can I combine mileage from different WorldPerks Accounts? No, you may not combine WorldPerks miles from multiple accounts.
How do I find out if I have enough miles to book a WorldPerks Award Travel Reservation? You may check your Mileage Balance for available banked miles in your account then view the appropriate Award Chart for mileage requirements. You must have enough available miles in your account to make an Award Travel Reservation. WorldPerks Award Travel will also advise you of the number of miles that are required for your itinerary and the number of miles that will be deducted from your account when you choose to purchase online.
Why do I need to enter a credit card number if I am redeeming award miles for free travel? For our members' security, Northwest requires a credit card to validate information before allowing award miles to be deducted from your account. In addition, a credit card is necessary if miscellaneous airport or country charges, or taxes apply to your itinerary.
What credit cards can I use with WorldPerks Award Travel Reservation? WorldPerks Award Travel Reservation accepts Visa, Discover, Mastercard, Diners Club, American Express, and Carte Blanche credit cards and debit cards for identification and/or payment; provided that the issuing bank permits address verification. Only applicable taxes and fees will be charged to your credit card, and only at actual time of purchase.
Can I provide my credit card number over the phone for WorldPerks Award Travel tickets? Currently, if you make an online WorldPerks Award Travel Reservation, you may reserve or purchase your tickets online with your WorldPerks account mileage and a valid credit card. However, Northwest Airlines still offers the option of reserving and purchasing your WorldPerks Award Travel ticket over the phone by calling the WorldPerks Service Center at 1-800-44-PERKS (1-800-447-3757).
What are the benefits of Northwest E-Ticket's? E-Ticket (electronic ticketing) is the convenient, paperless way to fly - simply book your reservation online, or call Northwest reservations or your travel agent and request an E-Ticket. With E-Ticket, you can request your preferred seating and also obtain an itinerary/receipt by mail, fax, or at the time of airport check-in. On the day of travel, present photo identification and obtain your boarding pass at any Northwest ticket counter, gate, WorldClub, or Electronic Service Center. Our E-Tickets are available on Northwest and Northwest Airlink flights throughout the United States, Canada, Puerto Rico and select destinations in Asia and Europe. With an E-Ticket, you can have the same reliability as with a paper ticket without the need to worry about ticket delivery, loss or theft. If your travel plans change, your E-Ticket arrangements can be easily handled over the phone.
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