We allow you to return any product purchased from us within 30 days for an exchange or complete refund, whichever you prefer. All we ask is that the goods you return are unopened in their original packaging, and undamaged when you return them to us. We do not accept the return of, or offer any refund for, boxes or vials of contact lenses that have been opened, unless they were defect upon arrival to you, or we shipped you the wrong prescription by our mistake. We do not refund any shipping charges that you incur when you return the products to us, unless we shipped you the wrong prescription by our mistake, or the lenses that you are returning to us were defect upon arrival.

The pictures of the colored and special effect contacts on our web site gives an indication of what the lenses look like. However, these pictures cannot accurately describe the colors and patterns correctly, and we therefore urge you to carefully inspect your contact lenses when they arrive, before opening the vials or blister packs. We offer a full 30-day money back guarantee for any vials or boxes of contact lenses that are unopened. However, we do not offer any refunds or exchanges of contact lenses once they have been opened, based on that the color was not what you expected, the lenses did not look good on you, or because the lenses did not feel comfortable in your eyes.

Your privacy on our web site is very important to us, and we feel you should know how we use the information you provide to us.

The personal information you provide when ordering from LensesByMail.com is stored on our secure server. LensesByMail.com does not store any credit card information, and all credit card transactions are handled on WorldPay’s secure server. In fact we never even see your credit card details. To find out how your credit card information is handled contact http://www.worldpay.com/.

The personal information that you provide to us will never be shared with any third party.

The LensesByMail.com web site contains links to other web sites. LensesByMail.com is not responsible for the privacy practices or the content of these web sites.

If, in a request for information, service, while ordering or in a contest entry, you indicated that you would like us to keep you updated on new site developments, special offers and information about new products, LensesByMail.com will send you these updates by e-mail. If you decide at any time that you do not want to receive these updates, just send an e-mail message to comments@lensesbymail.com indicating your preference not to receive updates or click the “unsubscribe” link provided at the bottom of every email we send to you.