Though not essential, we also collect the Internet address of the web site from which you linked to our web site.

No other information is collected through our web site unless you deliberately decide to send it to us, for example, by conducting an online transaction or sending us an email. We use all of the above information to track the number of customers who visit our site and identify our most popular pages so that we can continue to improve site content and functionality and diagnose problems with our servers.

Optional Information We Collect
For each online transaction we ask only for the information we need to process your online transaction. To begin driver-related transactions, we ask for customer number, date of birth and PIN. To begin vehicle transactions, we ask for title number and the last four digits of your Vehicle Identification Number (VIN). The questions within each transaction are the same that you are asked during an in-person visit or through the mail.

All of our transactions that have a fee attached also require a credit card number and expiration date. This information is encrypted and no one has access to it. Authorized business customers, using strong authentication access methods, may have an option to have credit card information stored so that it can be used for subsequent transactions without rekeying.

Communicating With Us
While visiting our site, you may want to send DMV an email or request that we call you. We will request your name, your customer number, the subject of your question or comment, your email address and/or telephone number. This information is used solely to fulfill your online request. DMV does not share this customer information with other individuals, organizations or with advertisers.

How the Information Collected is Used
DMV does not share, sell or trade email addresses, information collected on surveys or any other information about our online customers. If necessary, DMV may disclose user information if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against an individual who attempts, even unintentionally, to gain unauthorized access to DMV information or to disrupt our web site.

Cookies
When you visit a web site and request information, the site's server sends the request to you and then breaks the connection. The connection does not resume again until you perform another action. To ensure that we maintain a connection between our server and your computer we use a standard web technology called "cookies." A cookie is a very small amount of data that is sent from our server to your computer's hard drive. In addition, cookies allow us to save the information that you input while progressing through an online transaction. If your browser is not configured to "accept" cookies, you will still be able to access the static information on our web site, but you will not be able to use certain features, such as our online transactions.

Links to Other Web Sites
Our web site contains links to various other public and private web sites, whose privacy practices we do not control. Whenever we display a link to another site, you will see a small "exit" symbol to alert you that by clicking the link you will "exit" the DMV site. If you have questions or concerns about a site we link to, please read the privacy and security information for that site.

Security
The DMV site has security measures in place to protect against the loss, misuse and alteration of information under our control. When you browse public areas of the DMV web site, none of your personal information is captured or stored by DMV. When you conduct an online transaction with DMV, we offer the use of a secure server.

Firewalls
Our firewalls are a complex system of hardware and software that allow us to strictly regulate information and data that can both enter and exit our servers. This ensures that only authorized access occurs and that DMV information remains confidential. No customer information is stored on our Internet servers. Records are stored in separate databases not directly connected to the Internet.

Secure Sockets Layer
Secure Sockets Layer (SSL) is an industry standard technology that creates a secure environment for the information transferred between your browser and DMV. SSL encrypts all information that you input before it is sent to DMV. Secure data such as your customer number, PIN, date of birth, plate number, title number, and credit card information are scrambled in the encryption/cryptography process.

In general, you can tell if you are on a secure page by looking at the symbol at the bottom of your browser. If you're using Netscape Navigator, the symbol is a key; if you are using Internet Explorer, it's a lock. You can be sure you are using a secure server if the symbol is unbroken. Another way you can tell if your browser is in secure mode is by looking at the web site address that your browser displays. The address will begin "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure." Whenever you conduct a transaction with DMV the address will always contain "https://" because we always use the SSL protocol to send information back and forth between our server and your computer for all of our transactions. In fact, you can click on the VeriSign icon to verify that our SSL certificate is valid.

Customer Comments
If you have questions about this privacy statement, the practices of this site, or your interaction with this web site please contact us.