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...Quality control is a critical
component of our EAP.
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Quality Improvement
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EAP Consultants is a leader in the provision of
the highest quality services. We continuously evaluate
all aspects of our operation and effectiveness.
Our programs are consistently rated superior by
both employers and clients.
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Our Quality Improvement Program Includes:
Confidential Client Questionnaire:
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Ascertains satisfaction with the intake process, promptness and appropriateness of EAP
counseling and referral, counseling site accessibility, and whether the counselor was
empathic and helpful in resolving the problem.
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Management/Supervisor Evaluation Form:
| Determines the timeliness of response to the request for assistance and the effectiveness
of providing the needed assistance. |
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Training Evaluation Form:
| Monitors the quality and usefulness of all training sessions. |
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Referral Tracking:
| Measures utilization rates and patterns, and ascertains how employees learned about the
EAP in order to determine where to best focus promotional activities. |
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Clinical Case Review:
| Oversees the clinical care provided to each client. Standards for handling cases are
established and communicated to counselors. Clinical supervision and case file reviews are utilized to ensure that professional standards are met. |
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Problem and Complaint Resolution:
| Examines and evaluates all complaints and problems, and implements responses that effectively resolve concerns. |
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Account Management:
| An Account Manager will oversee your EAP, be responsible for all program goals being met and serve as a single point of contact. The Account Manager and designated individuals from your company will meet on a regular basis to review utilization, promotional activity, program strengths and weaknesses, and program development. Conclusions and recommendations for improvements will be provided. |
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Utilization Reports
| EAP Consultants, Inc. will provide your company
with monthly and/or quarterly utilization and quality
improvement reports. These reports, which can be
customized to your company’s specific requirements,
describe how the EAP is being utilized, as well
as quality improvement results. No information that
could identify an employee is disclosed. |
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