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Merchant Policies
How to Order: Order Plans Online:  Follow the products links "Buy Now" to place your order.  All transactions are processed through 2CheckOut.com.

Order Plans by Mail:  Plans may also be purchased by mail (postal service) using the Mail Order Form.  Mail orders incur additional shipping and handling fees.

Use Agreement: The product design plans provided for sale by Synthesis Engineering Services, Inc. are for individual use only.  Any use of these plans for resale or for producing products for sale is strictly prohibited.  Licensing for production and/or resale is available on request.  We thank you for honoring these terms.
Plans Format: Electronic versions of the plans are provided in Microsoft Word-97 format for easy accessibility.  Most files are formatted to print on 8.5"x11" paper.  For special cases where full-size templates are required, files of multiple types (like PostScript & DXF) are also included.  These special files can be sent directly to a large format printer or taken to a print shop for printing.
Product Performance: All product designs presented here are demonstrated to perform as stated.  We strongly recommend that all directions are followed carefully.  However, construction methods, materials, assembly techniques and/or skill of the craftsmen may adversely affect the desired outcome.  Because of this we cannot warrant products or guarantee performance of items made from the plans.
Payment options: - For orders processed through this web site, we accept most major credit cards - just follow the "Buy Now" links.

- To order plans by mail (postal service), please print our mail order form, fill it out, and send it with a cashiers check or money order.

- Orders may also be placed by E-mail, but payment is limited to C.O.D. transactions.

Shipping: Items ordered over the web will be sent via e-mail to the e-mail address given during checkout.  Orders are typically sent within 3 business days.  For special cases we can ship paper copies of the plans anywhere in the continental United States usually within a week of receipt of the order.  Longer times will be required for check clearing of mailed orders.  Please use our mail-in order form to process mail orders.
Return Policy: All sales for shipped items are final.  You may request a refund for items not yet shipped by sending an e-mail message to support@synthx.com.  Please indicate the reason for the return.  If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

If you have questions concerning your order, please e-mail our customer support department at:  support@synthx.com.

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