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  Gift World Collection.com, Welcome!
Email: info@gift-world-collection.com
Voice: 1-800-445-3959 EST 9-5, M-F.
For fastest customer service, please email us.
We are available via email 7 days a week.
Due to the custom nature of engravable orders, we are not accepting phone orders at this time...It is best if you enter your information on our online order form to assure accuracy. Thank you.
Shipping Rates
$6.50 flat rate ground shipping for your entire order going to one address.
Customer Satisfaction
We are committed to customer service and customer
satisfaction.
We believe strongly in building relationships with our customers, listening to what they have to say, and doing our best to provide exceptional merchandise and customer service.
Order Confirmation
You will receive an order confirmation after your order has been received. We are always available via email, we will answer every email within 24 hours, usually less.
Important Note About Shipping
Shippers (UPS, FedEX, and Airborne) charge fees for address corrections. Something as simple as two digits transposed in a zip code, will necessitate an address change by the carrier. We contract with the carrier, on your behalf to successfully deliver your order. Just as we pass on the carrier's delivery fee to you, via your order's shipping charge, we will also pass on any additional courier fees charged, such as address corrections and service upgrades.
Order Tracking
Our online Yahoo Store has order tracking, this enables you to check on the status of your order at any time.
We will also mail your invoice with your order number, item number, quantity and price paid.
UPS Tracking
Shipping Information
All engraved items are shipped via UPS and are shipped within 2-3 business days.
Non-engraved items are shipped within 24 hours via Priority Mail with a delivery confirmation number.
Please allow 7-10 days to receive your order.
Privacy
Please view our privacy policy through the link on our front page to ease your safe online shopping concerns.
We respect your privacy to the highest extent, your information will not be shared with anyone for any reason.
Security
We use the strongest secure server available, we are a Yahoo Store, all transactions are processed through Yahoo, a name you can trust.
Ordering Options
Online ordering through our Yahoo store is 100% safe.
If you still feel uncomfortable ordering online, you are more than welcome to mail of fax your order in.
If you would like to order by regular mail, you can place your order as follows: simply proceed with the order form
and before you finish the billing process,
print the order form and mail it to us with your payment.
After receiving your order we will process it immediately.
Sorry, we are not currently accepting phone orders at this time.
Contacting Us
We are available via email 7 days a week.
Email: We will respond to your email within 24 hours, usually less.
Voice: 1-800-445-3959 9:00 AM - 5:00 PM Monday - Friday, excluding holidays and weekends.
Please feel free to contact us with any questions or concerns.
E-mail: info@gift-world-collection.com
Phone: 1-800-445-3959 Eastern Standard Time
Thank you and enjoy your purchases.
We look forward to serving you.
Gift World Collection.com
www.gift-world-collection.com
10033 Grand Junction Road
Charlotte, NC 28227
Phone 1-800-445-3959/Fax 704-573-3103
info@gift-world-collection.com
Additional Information
If you are ordering a custom item, such as an engraved money clip, trinket box or custom made jewelry, please be sure your custom selections are exactly as you want them to be. Corrections to custom orders are sometimes impossible to do. Refunds are not available on customized pieces, although we will make efforts to assure your satisfaction.
Suggestion: If you're not sure an item is exactly the gift you'd like to give, order one personalized for yourself, so you can see first hand just how beautiful it is; or order a non-customized one.
Non-customized items may be returned for refund within ten days of delivery (five days on jewelry items). Each item must include its box and original packing and a Return Merchandise Authorization (RMA). A RMA may be obtained by emailing: info@gift-world-collection.com.
Please remember, your complete satisfaction is our goal.
Gift Messages
If you are leaving a gift message, it must be short. The message is placed on a small gift card about the size of a business card. If it is sent in too long, we will use our best judgement to shorten the message so that it will look nice on the gift card.
RETURNS:
Due to the custom nature of personalized gifts, we do not offer returns unless we have made a gramatical error on the inscription. Each gift is inspected carefully before it is shipped.
Important Note About Engraved Orders:
You can choose a copy style and enter an inscription for each product that offers engraving. Engraving will be done based on the experienced opinion of our engraver. Our engraver will use her expertise, best judgment and artistic talents for choices such as spacing, character size, case selection and position.
Should you have questions that our style guide does not answer, please feel free to email us.
Please email us about a return with your order number and reason for return. We will then discuss your options.
Shipped and confirmed orders that are refused are subject to a 50% restocking fee.
We cannot refund shipping costs on returns.
Thank you for visiting with us, and enjoy your purchases!
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