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SAP Active Global Support

SAP Active Global Support (SAP AGS) provides a broad range of support and maintenance services that cover planning, implementation, and operations. These services ensure the optimum performance of your SAP solutions -- and the maximum benefit to your business.

SAP experts can advise you on choosing and deploying the support structures and processes that best meet your needs. They can iron out system wrinkles -- before you go live. You benefit from optimized system performance that can reduce problems by up to 60%.

Once your SAP solution is up and running, support and maintenance continue with help-desk services, online monitoring, remote maintenance, and on-site assistance. What's more, SAP will smooth your path to the future by helping you spot bottlenecks, plan resources, and migrate to new releases and technology.

SAP support and maintenance include a rich portfolio of proactive and responsive services:

• SAP Standard Support reduces total cost of ownership and ensures a strong return on investment in SAP solutions.
• SAP MaxAttention provides premium levels of SAP support, including service-level agreements and on-site assistance.
• SAP Safeguarding reduces the risks and costs of implementation, upgrade, migration, and operation.
• SAP Empowering optimizes the way you operate and support your SAP solution.
• SAP Solution Management Optimization keeps solutions running optimally, improving return on investment and reducing the cost of operations.

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