You Are Here:  SAP.com > SAP Partners > Partner Categories > Support Partners Home

SAP Partners

SAP Partner Categories -- Support Partners

To ensure high-quality support throughout the entire life cycle of a customer's mySAP.com solution, SAP works with third parties in its support activities and offers a partnership to committed companies. Partners in this area demonstrate their commitment by providing seamless support for joint solutions.

Support partnerships are available at the following levels:

• SAP Alliance Partner - Support. Cooperating extensively with SAP, partners at this level are strong service or technology companies offering service and support consulting to SAP accounts in a regional market. Engagement at this level is high and enables joint local market development and support delivery.
  
  

  SAP empowers the partner to become a solution provider for mySAP.com, delivering all service and support required to implement and use mySAP.com solutions. To ensure quality support, alliance partners must have a sufficient number of certified technical consultants with additional support-specific qualification.

• SAP Global Alliance Partner - Support. These partners represent a select group of leading-edge companies with a dedicated SAP focus. Both SAP and a support partner demonstrate strong commitment through significant investments in resources and dedicated market funds.
  
  

  SAP teams with partners to develop and implement joint support strategies. On a global basis, a partner is empowered to become a solution provider for mySAP.com and deliver the service and support required to implement and use mySAP.com solutions. Partners at this level ensure quality support by investing in a sufficient number of certified technical consultants with additional support-specific qualification.

For more information about participation, see SAP Partner Membership Levels.

See Business Models for more details about support partnerships.

Want to learn more? Contact the SAP sales office nearest you.
 

Questions or comments about the Web site? Contact the webmaster@sap.com.