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Questions and Answers
Who is
Langkawi-Hotels-Classify.com? Are you reliable? |
Langkawi-Hotels-Classify.com
is the Internet Division of Royal Exclusive Travel Co., Ltd., established in
Thailand since 1994. We are not simply an Internet agent who can be some body,
but a legitimate travel company with a solid background. Our agency is
registered with the Tourism Authority of Thailand and holding TAT license
number of 11/1620. We constantly try our best effort to offer a reliable and
professional service to our clients. You can find more information about us
at:
http://www.langkawi-hotels-classify.com/about-us.htm
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How can I book the
hotel that I am interested in |
At Langkawi-Hotels-Classify.com, you can find the hotel
description, various hotel photos and the room rates of the listed hotel. You
can use our Online
Reservation Form, with hyperlink provided at the bottom of each
page to input your reservation request.
In case you would like to ask some questions prior to the booking, you can use
the Send Enquiry Form
instead or you can send us an E-mail.
Our Customer Service Team are highly responsive to reservation
requests and enquiries. Generally you can expect our response within an hour
to one business day depending upon the volume and queue.
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What form of payment
can I make? When do I pay? |
When you are making the hotel reservation with us, you do not
have to provide any credit card detail without knowing whether you would get
the room confirmation or not. Payment will be requested before a given
deadline in order to guarantee the room, ONLY AFTER you have received our
confirmation e-mail. We accept Credit Card of Visa, Master and American
Express. Payment by bank draft or telex transfer is also possible upon
request.
Once we receive your hotel reservation request, we will immediately process
your booking with the hotel. If the reply from the hotel is positive, we will
send you a confirmation e-mail with a given deadline. In case the reply from
the hotel is negative which could happen during the high or peak season, we
will try our best to find another alternative hotel and inform you accordingly
for your review and decision.
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I would like to pay for
the room directly at the hotel. Is it possible? |
In the hotel industry, there are different channels of
reservation to the hotel, thus resulting in different pricing structure.
Although the hotel is the final accommodation provider, the room rates can be
varied for the same hotel and even for the same room, depending upon through
what channel the hotel receives its booking from.
The room rates provided on Langkawi-Hotels-Classify.com are already the Special
Discounted Rates based upon Pre-payment Basis. These rates are
applicable only if booked through our website and are not available at the
hotel.
In case you wish to pay your room directly at the hotel upon check in or check
out, you should then make the reservation directly with the hotel or with the
other travel agents that support "Direct Payment at the Hotel". As
explained above, the pricing structure will be different and please be
reminded that the "Discounted Rates on Pre-payment Basis" are not
applicable for this reservation channel of "Direct Payment at the
Hotel".
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What is the
cancellation and refund policy of the hotel after I pay? |
The Cancellation Policy for each individual hotel is unlikely
to be the same and can be varied depending upon the season. In every e-mail
confirmation, we will notify you of the cancellation policy in case you have
to cancel your booking after you make the payment. Please take note of this
cancellation policy carefully since some hotel may not impose any penalty
charge if cancelled X number of days before the arrival date, while some only
1 night, and while some - ALL.
We are fair and square! The remaining amount after being subjected to
cancellation charges will be refunded back to you by your credit card, bank
draft or bank transfer. |
