The steps listed in our login troubleshooting guide should be
able to
solve 99% of the connection related issues that occur.
The FXTrade platform freezes when the little window appears. It comes to XX% (usually 18%, 33% or
78%) loading and stops.
Your browser cache may be corrupted. Please follow our instructions on how to clear your cache.
Alternatively, if you are using Microsoft Windows and are running Internet Explorer, your may have an old version
of Java
which may need to be upgraded. Please visit Windows
Update
and install any Java related items that are available.
Why does the loading pop-up not appear when I try to log in?
This problem will occur if Javascript is disabled or if you have pop-up blocking software intstalled.
To see if Javascript is enabled, please try our Javascript test.
If you have pop-up blocking software installed, you will need to disable it, or allow the OANDA.COM domain to open
pop-ups.
My username and password are accepted, and the loading pop-up appears, but I get a "broken image"
graphic where the loading bar should be.
It is likely that Java is disabled or not installed. Please look at our instructions on how to enable Java.
When I log in I get a message telling me to disable the Java 1.3 plugin, but nothing works if I
disable
it. What should I do?
We recommend the
Sun Microsystems Java 1.4 Plug-in.
How do I enlarge the graph to full-screen?
Open a new graph window by clicking on a currency pair in the "Current Rates" list.
Then hit the full screen button on the top right corner of the window.
Can I print the charts and tables?
Unfortunately it is not possible to print from the FXTrade platform at this time.
The best option for Microsoft Windows users is to take a Screen Capture by pressing ALT-PrintScreen
and pasting the image into a program such as MS Word, MS WordPad or MS Paint.
How do I clear my Java cache?
Please use our instructions on how to clear your Java cache.
If instructions for
your operating system or web browser are not available, please let us know.
How do I enable my Java Console?
Please use our instructions on how to view your Java Console.
If instructions for
your operating system or web browser are not available, please let us know.
How do I submit a bug report or send feedback?
Technical support can be contacted by filling in the following bug report form.
In order to facilitate a prompt response from our support team, please try to provide as much information as
possible.
Please use the following link for general feedback and feature requests.
