Barcelona hotels, Spain, apartments - Frequently Asked Questions

Frequently Asked Questions

Question: "What time is check-in and check-out?"
Answer: 13:00 check-in and 11:00 check out. The local office in Barcelona may arrange an earlier check-in or a later check out, depending on availability and previous notice. This may only be arranged the day before your check in or check out, as our availability changes rather quickly. The reservation department can not guarantee either one, please contact the Barcelona office.

Question: "Is the Price per Apartment or per person?"
Answer: In general it is per apartment, although if it is over a certain amount of people we will charge per person.

Question: "Do all apartments have double beds?"
Answer: Mostly we have singles that can push together, a few of our places have doubles.

Question: "Do I get fresh towels and soap?"
Answer: Yes, and much more.

Question: "Are there any additional fees?"
Answer: Yes, we are charging a 25 euro final cleaning fee.

Question: "Is breakfast included?"
Answer: No, but there is no need as all apartments have a kitchen, and there are several restaurants downstairs.

Question: "Is there a lift?"
Answer: Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you.

Question: "Are the apartments near the centre?"
Answer: All our apartments in Barcelona are either in the XIXth century Eixample district or the Old Town. We also have a few apartments situated right on the beach. These are a bit further from the centre, nevertheless very well connected by metro with the rest of the city.

Question: "Are the apartments safe?"
Answer: Yes. Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are probably the most protected parts of the city.

Question: "Can I bring a pet?"
Answer: No, sorry no pets allowed

Question: "How many people can share 1 apartment?"
Answer: Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8, Superior apartments: 11.

Question: "How do I pay?"
Answer: A 30% fee will be taken initially from your card as a deposit. You pay us in cash Euro or by credit card (2.5% surcharge, AMEX 4.5%) for the whole stay. In specified cases we also allow banking transfer.

Question: "What does the check-in look like?"
Answer: When you arrive in Barcelona you MUST call us 30 minutes before you arrive on the phone number previously supplied on your confirmation voucher.We meet all our guests at their apartment. There, you are asked to fill in our guest form, facilitate the payment and receive your keys. Our reception and staff are ready to serve and help you during your entire stay. In the end you leave the keys in the apartment 

Question:"How can I make my reservation with minimum delay?"
Answer: Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.

Question:"How do I secure my booking?"
Answer: Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will ask you for your credit card number and expiry date. 
Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details, https://www.apartmentsapart.com/barcelona_hotels/safe-barcelona.htm These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is sending a check (30% of the total price) to our account. Details if necessary.

Question:"How long does your company exist?"
Answer: In early summer 2002 it was 2 years since the company had been founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services and are experienced to make your stay safe and pleasurable.