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UK Holiday Insurance Claims & General Travel Tips.All required policy cover details and emergency telephone numbers will be on the insurance documents you receive online, via email and regular post. |
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Contacting your Emergency Services Provider?24 HOURS MEDICAL EMERGENCY SERVICE OPERATED BY MEDI-CALL LIMITED We try to make any claims procedures as easy as possible, but by reading a few of the rules below you can make any possible holiday claim you may need to make a lot easier. IMPORTANT - please quote Essential Travel and Scheme Number shown on the first page of your Certificate and Your Certificate Schedule Number. Medi-Call Limited provides immediate help in the event of Your illness or injury arising outside the UK (United Kingdom) - they provide 24 hour multi-lingual emergency service 365 days a year and can be contacted by telephone, telex or fax. UK Insurance Emergency Telephone NumbersShould a serious medical problem arise You must contact Medi-Call Limited immediately.(+44) 1273 321976 Fax: UK (+44) 1273 731261 ResponsibilityYou are responsible in advising Your attending doctor to seek prior approval for any treatment except in extreme circumstances where a request for prior approval would delay surgery in a life threatening situation or medical crisis. Failure to contact Medi-Call Ltd may limit the benefits payable, or in certain circumstances, insurance cover will not be provided.When You call upon the services of Medi-Call Ltd it is a condition of the service that First Assist shall solely be responsible for all decisions on the most suitable and reasonable solution to any medical problem. The service includes, where necessary: 1. Multi-lingual assistance with hospitals and doctors 2. Repatriation arrangements and necessary escorts by a medical attendant 3. Travel arrangements for other members of Your party or next-of-kin 4. On arrival in the United Kingdom, an ambulance service to hospital or home. Please note: We are not responsible for the availability, quality or results of any medical treatment received by You. Ho To Make a Travel Insurance ClaimAll claims other than Medical Emergency Assistance must be made direct to:CLAIMS SETTLEMENT AGENCIES 308-314 LONDON ROAD HADLEIGH ESSEX SS7 2DD Telephone 01702 553443 Fax 01702 553231 They will send You a travel insurance claim form which You will need to complete and return to them with Your Certificate Schedule and any other documents requested. All Claims must be submitted within 31 days. Claims Agency For all claims we use Claims Settlement Agencies Limited who have been settling claims since 1990 and is our preferred Loss Adjusters and also handles certain insurance claims for other insurers such as AXA. They are experienced in handling and maintaining large corporate accounts in particular Air Miles. They currently have 25 staff who are processing approximately 25,000 claims per year Tips for Travellers Abroad.Always take out Travel Insurance well in advance of travelling. The travel insurance policy will cover you for any medical expenses that you incur should you be involved in an accident or become ill and require hospitalisation. Sometimes medical costs can be astronomic and without sufficient insurance cover you could end up in serious trouble.Apart from medical expenses the policy should also cover things like; legal expenses,cancellation & curtailment, loss of money, baggage, passport, etc. and personal liability. Make sure you are covered for any activity that you intend to undertake so that you and your equipment are covered while participating, e.g. skiing, scuba diving etc. Make sure you have a signed, valid passport (and visas, if required). Also, before you go, make sure you fill in the emergency contact information page of your passport! Read the Foreign & Commonwealth Office Information Sheets (and Public Announcements or Travel Warnings, if applicable) for the countries you plan to visit. Familiarise yourself with any local laws and customs of the countries to which you are travelling and avoid violating them whilst on holiday, deal only with authorised agents when you exchange money or purchase art or antiques. Remember, while you are in a foreign country on holiday, you are subject to its laws. Make two copies of your passport identification page. This will facilitate replacement if your passport is lost or stolen. Leave one copy at home with friends or relatives. Carry the other with you in a separate place from your passport. Leave a copy of your itinerary with family or friends at home so that you can be contacted in case of an emergency. Never leave your luggage unattended in public areas. Do not accept packages from strangers. If you plan to stay abroad for more than two months, upon arrival you should notify by phone or register in person with the British Embassy in the country you are travelling to. This will facilitate communication in case someone contacts the embassy looking for you. To avoid being a target of crime, try not to wear conspicuous clothing and expensive jewellery and do not carry excessive amounts of money or unnecessary credit cards. Finally, if you do get into trouble, contact the nearest British Embassy. |
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