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BUSINESS PROCESS OUTSOURCING SERVICES

Business Process Outsourcing (BPO) is the process wherein an organization turns over the management and optimization of a business function to a third party that conducts the activity based on a set of predetermined performance metrics. BPO is an extension to IT outsourcing.

MachroTech offers you with the following major business process outsourcing services:

1. Data Processing

2. Administrative Operations

3. Contact Center Services

MachroTech promises standard quality assurance, timely delivery and a long-lasting business process outsourcing relationship. Our presence in the BPO segment has been occasioned by requests from our Partners who outsourced their software development requirements to us and later wanted us to take care of their business processes as well. We value our Partners and we aim to excel by working in co-ordinance with them..

Read more about MachroTech's Relationship & Pricing Model.

MachroTech offers data processing services through systematic performance of operations upon data. Our major services under the data processing service include:

• Data Entry: Data Entry services include work systems reporting, data entry software, data feeding, data conversion, proof checks ,dispatch of data to customer, etc. Projects can range from simple forms having only a few fields to lengthy, multi-page documents.
• Data Validation: We serve you with data validating services, singularity correction, merging data services and much more. We validate and correct your data, improving your accuracy and efficiency.
• Data Auditing: We identify and analyze the data source content and wherever required, process the same to uncover problems and and solve them. In short, we locate what is exactly wrong with the data so that we can accurately edit the same and report back.
• Data Search: Our expert research team will help you search data critical to your business objectives.
• Other Data Processing Services: We can help you with custom data processing services as per your requirement. For further information on how we can serve you, please contact us.
  

We know how to address clients' needs and match our resources to serve those needs. We provide value-added services for your administrative operations in the major fields listed below:

• Human Resources: Payroll is one of the major functions in the HR segment we deal with. We also offer our services in the Resume Management function, helping you perform your HR functions better and more effectively, and allowing you to focus on your core business.
• Accounting: Accounting administrative operations include facilities management information services, procurement services information, receivables and payables services information, etc.
• Online Marketing: We can help you with your online marketing operations such as search engine optimization, banner ad campaigns, email campaigns and link building activities. We can also work according to your strategy by utilizing any other online marketing techniques specific to your business.
• Content Management: We will create, manage and/or evolve the content management services that best suit your needs. Inform us about your requirements and we help you meet your goals.
• Other Administrative Operations: We can serve you as per your need by customizing our services accordingly. If you do not find any of the above services relating to your requirement, please contact us.
  

We integrate a number of methods for customer contact, optimizing customer choice, saving time, and lowering costs.

• Inbound and Outbound Telephone Services: We can serve you as the receiving point of your inward telephone calls and pass on the information to you in the format you require. We can also make calls for your company to introduce your products or services to your customers or inform them about your business offerings. We provide these services on a 24/7-hour basis - effectively, professionally and cost efficiently - with the support of state-of-the-art infrastructure facilities and equally expert professionals available with us.
• E-mail Correspondence Processing: We offer a professional email correspondence service with standard quality and timely responses to customer inquires.
• Web Chat Correspondence Processing: We provide high-quality, expert web chat correspondence services to ensure customer satisfaction in real time, aided by our access to the highest level of bandwidth availability. And we provide these services on a 24 hour basis.
• Computer Telephony Integration: We integrate computers and telephones to provide you with customer contact services. A customer's personalized information is provided to the customer support executive in real time to ensure detailed consistent responses.
• For any further inquiry on your requirements for the same, please contact us.