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BUSINESS
PROCESS OUTSOURCING SERVICES
Business Process Outsourcing
(BPO) is the process wherein an organization turns over the management
and optimization of a business function to a third party that conducts
the activity based on a set of predetermined performance metrics.
BPO is an extension to IT outsourcing.
MachroTech offers you with the following
major business process outsourcing services:
1. Data Processing
2. Administrative
Operations
3. Contact
Center Services
MachroTech promises standard quality assurance,
timely delivery and a long-lasting business process outsourcing
relationship. Our presence in the BPO segment has been occasioned
by requests from our Partners who outsourced their software development
requirements to us and later wanted us to take care of their business
processes as well. We value our Partners and we aim to excel by
working in co-ordinance with them..
Read more about MachroTech's Relationship & Pricing Model.
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1. Data Processing |
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MachroTech offers data processing services through
systematic performance of operations upon data. Our major services
under the data processing service include:
- Data Entry: Data Entry services include work systems
reporting, data entry software, data feeding, data conversion,
proof checks ,dispatch of data to customer, etc. Projects can
range from simple forms having only a few fields to lengthy, multi-page
documents.
- Data Validation: We serve you with data validating services,
singularity correction, merging data services and much more. We
validate and correct your data, improving your accuracy and efficiency.
- Data Auditing: We identify and analyze the data source
content and wherever required, process the same to uncover problems
and and solve them. In short, we locate what is exactly wrong
with the data so that we can accurately edit the same and report
back.
- Data Search: Our expert research team will help you search
data critical to your business objectives.
- Other Data Processing Services: We can help you with
custom data processing services as per your requirement. For further
information on how we can serve you, please contact
us.
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2. Administrative
Operations |
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We know how to address clients' needs and match
our resources to serve those needs. We provide value-added services
for your administrative operations in the major fields listed below:
- Human Resources: Payroll is one of the major functions
in the HR segment we deal with. We also offer our services in
the Resume Management function, helping you perform your HR functions
better and more effectively, and allowing you to focus on your
core business.
- Accounting: Accounting administrative operations include
facilities management information services, procurement services
information, receivables and payables services information, etc.
- Online Marketing: We can help you with your online marketing
operations such as search engine optimization, banner ad campaigns,
email campaigns and link building activities. We can also work
according to your strategy by utilizing any other online marketing
techniques specific to your business.
- Content Management: We will create, manage and/or evolve
the content management services that best suit your needs. Inform
us about your requirements and we help you meet your goals.
- Other Administrative Operations: We can serve you as
per your need by customizing our services accordingly. If you
do not find any of the above services relating to your requirement,
please contact
us.
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3. Contact Centers |
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We integrate a number of methods for customer contact, optimizing
customer choice, saving time, and lowering costs.
- Inbound and Outbound Telephone Services: We can serve
you as the receiving point of your inward telephone calls and
pass on the information to you in the format you require. We can
also make calls for your company to introduce your products or
services to your customers or inform them about your business
offerings. We provide these services on a 24/7-hour basis - effectively,
professionally and cost efficiently - with the support of state-of-the-art
infrastructure facilities and equally expert professionals available
with us.
- E-mail Correspondence Processing: We offer a professional
email correspondence service with standard quality and timely
responses to customer inquires.
- Web Chat Correspondence Processing: We provide high-quality,
expert web chat correspondence services to ensure customer satisfaction
in real time, aided by our access to the highest level of bandwidth
availability. And we provide these services on a 24 hour basis.
- Computer Telephony Integration: We integrate computers
and telephones to provide you with customer contact services.
A customer's personalized information is provided to the customer
support executive in real time to ensure detailed consistent responses.
- For any further inquiry on your requirements for the same, please
contact
us.
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