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The Herbal Nutrition Network

Frequently Asked Questions

 

Contact Us

 

 This is a collection of the questions that are most commonly asked. If the answer to your question is not here, please feel free to contact us. Please feel free to browse the list of questions, or search for specific information using the FAQ Search.

    1. How will I know when I receive an order?
    2. How can I purchase Herbalife products?
    3. How can I change the text color on my page?
    4. How can I change to the new Wintergreen template?
    5. I'm a Premium member, but I can't be found on the Zip Code locator. Why?
    6. How can I remove the white space on my web page?
    7. Where can I find testimonials and other resources for my HNN site?
    8. I'm using one of the designer templates. How can I change the Featured Product?
    9. My customers are getting an error message when trying to check out with a credit card. What's wrong?
    10. I paid for a Premium site. Why doesn't it look like the sample site?
    11. Do you have anything to help me manage my Herbalife business?
    12. Is the web site really free?
    13. How do I join?
    14. What are the differences between FREE and PREMIUM websites?
    15. How much do PREMIUM websites cost?
    16. How can I change information on my website?
    17. Do I have to sign a contract?
    18. My URL is too long! Can I make it shorter?
    19. Can you recommend a good merchant account?
    20. How do I connect my Herbal Nutrition Network website to my North American Bancard merchant account?
    21. My sales tax rate just changed. How do I change it?
    22. I've forgotten my HNN password. How can I retrieve it?
    23. Can I use email marketing to advertise my Herbal Nutrition Network website?
    24. How do I adjust my tax rate for non-food items?
    25. How do I add a hit counter to my page?
    26. How can I add an item to the catalog or change a price in the catalog?
    27. How can I change my shipping rate?
    28. I already have my own merchant account. Can I add it to my site?
    29. I already have a domain name. Can I link it to my web site with the Herbal Nutrition Network?
    30. I'm a Premium member, but my customers are unable to check out. Why?
    31. How can I place a banner or hit counter on my website?
    32. What does it mean when "my account is disabled"?
    33. How can I setup my website to work seamlessly with PayPal?
    34. I've joined, but I don't show up on the locate map. How come?
    35. How do I change prices in the product catalog?
    36. How come my sales tax isn't calculating correctly?
    37. How can I link my HNN website to another website?
    38. When will I receive an order?
    39. Where do I log in to edit my website?
    40. How does the referral program work?
    41. How do I place the star next to distributor recommended products?
    42. How can I remove the picture of the IBP from my website?
    43. How will people on the Internet find my website?
    44. When will I be listed as one of "Today's Featured Distributor"?
    45. How do I insert "before" and "after" pictures?
    46. What are Herbalife International's rules regarding websites?
    47. I need help with a feature that isn't described here. What do I do?
    48. How can I decrypt an encrypted credit card number?
    49. I'm a customer, and want to know more about Herbalife's shipping and refund policies.

     

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