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MERCURY
NETWORK NEWS - VOLUME 1 ISSUE 4
Thursday, September 05, 2002
Dear
Mercury Network Customer,
Many of you have started
using the new Mercury Network Account Manager and
Web Mail services and have given us lots of positive feedback! We're glad
you are finding these improvements valuable. Since our last newsletter,
we
have added the ability to choose your billing due date/credit card
processing date and edit your preferred contact e-mail address through
the
Account Manager. In addition to managing your E-Mail services, you can
now
manage Hosting services and Dedicated Internet services through the Account
Manager as well. Please continue to send your ideas and suggestions to
newsletter@mercury.net.
REFERRAL REWARDS
CONTEST - FLY 4 FREE!
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We are excited to announce that our Referral Rewards Contest is now underway.
The contest is simple: Refer as many people to Mercury Network as you
can between now and February 28, 2003. Whoever refers the most signups
between now and then wins two round-trip tickets to anywhere in the contiguous
United States. Complete details and fine print can be found at http://www.mercury.net/referralrewards.
As an added bonus,
every customer who brings 10 customers to Mercury during
the contest period will receive an embroidered Mercury Network polo shirt
in
your choice of blue, white, red, gray, or black. Sizes S through XXL are
available. When referring customers, please give them your account number
or User ID. That will help us ensure that credit is given to you. After
an
account is signed up, we cannot change the referral information and we
are
not responsible for missing or incorrect referrals. Again, complete details
of the program can be found at http://www.mercury.net/referralrewards.
Let
the contest begin! Good Luck!
NEW ACCESS NUMBERS
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We continue to add access numbers, both in our home state of Michigan
and across North America. We now provide service through more than 2,000
access numbers world-wide. And we've added functionality and information
to access number listings on our web sites. The access number locator,
found at http://www.mercury4home.com/accessnumbers.htm now lists all 2,000
numbers where you can access the Internet with your Mercury Network account.
And we've updated the listings to provide information about v.34, v.90,
v.92, and ISDN capability. You can search the access numbers by State/Province
and also by area code. You can also obtain a single list containing of
all 2,000 numbers, useful to have with you when traveling. We add numbers
almost every month, so refer back to it frequently if you are looking
for coverage in new areas. For the Referral Rewards Competition above,
referred signups can be anywhere in our service area world-wide.
TOLL-FREE SERVICE
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Those of you who travel frequently might be interested in our new Toll-Free
Dial-Up Account. The service is $10 a month, and includes two hours of
toll-free dial-up access. Additional usage is billed at $5.00 an hour.
If you need dependable Internet access when traveling, no matter where
you go, ask your Mercury Network Sales Representative for our new Toll-Free
Dial-Up Account or sign up on-line at https://www.mercury.net/signup/tollfreedialup.asp.
It works anywhere in North America.
EMPLOYEE SPOTLIGHT
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Brian Reeves of our Web Programming Department was selected as Mercury
Network's Employee of the Month for August 2002. Brian joined Mercury
only eight months ago. As chief programmer for Mercury's web sites, many
of you are benefiting from his work in the Account Manager, Web Mail,
Access Number Searcher, and his newest creation, Mercury's new portal,
http://www.MyMercury.Net. Please send your ideas and suggestions for our
portal to newsletter@mercury.net. We welcome your feedback.
Mercury Network's
Employee of the Month for September 2002 is John Holmberg.
John started as a technical support representative with Mercury three
years
ago. Since then, he has received three promotions. First, to Level 2
Technician. Next, to Technical Support Trainer. Today, he is a Senior
Technical Support Supervisor and a very integral part of our Technical
Support Team. We extend our Congratulations to both of them.
That's all for this issue of Mercury Network News. As summer winds down
and
fall and school schedules enter full-swing, we wish you well, and thank
you
for your continued business.
Warm Regards,
David Sovereen
CEO/President
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