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NOTE: This information is meant for AID Washington
Users only. A WEB page for mission
support is being created and will be posted once complete.
What is Remote Access:
- USAID provides remote access into the Agency's network for Home users to the
following services:
access to existing Office e-mail.
uploading and downloading documents from
your personal network directory.
access to some AIDNET applications.
- USAID Does Not provide remote access to applications that would need to be
loaded on the remote system:
some of the applications not supported.
NMS, Phoenix .
System
Requirements:
- Pentium 90MHz or higher
- Windows 95/98/ME/XP/2000
- 16MB RAM (32 MB preferred)
- Internet Explorer or Netscape
- at least a 28.8Kbps modem
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How do
I receive Support:
There are two ways to receive support for Remote Access:
1.Call the Helpdesk -- (202) 712-1234
- Your first point of contact should be the Helpdesk. They have been
trained to handle most problems and/or questions. They have also
been trained to determine if the problem belongs to the RAS Support
group, the SmartGate Support group or another group. This will cut down on the time
it takes to receive the correct support needed.
2.Send an e-mail to RAS.Support@USAID.GOV -- Internet e-mail address
- Your second option is to contact RAS Support directly using
e-mail. RAS Support will then look at your problem and/or question,
then provide you with information or pass it onto the appropriate
group. RAS Support provides (Electronic Support Only)
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