Overview

Mercury Network outsourced helpdesk solutions work perfect for both retail customers who need IT helpdesk services for employees, and wholesale customers who need to provide technical support to outside customers. By combining the latest CTI (computer telephony integration) and CRM (customer relationship management) technologies with a highly trained staff committed to quality customer care, we deliver highly available and reliable technical support services that foster the highest levels of customer satisfaction.

Our technical support services include installation support, use and operation support, and troubleshooting. We help end-users not only fix problems; we work with them to increase their knowledge and comfort of the products and services they use. For retail customers, helpdesk service improves employee productivity and performance. For wholesale customers, a quality helpdesk sets the foundation for building lasting customer relationships.

To start service or to obtain more information, call our sales department at 989-837-3790, toll-free 888-866-4638, 9:00 AM to 6:00 PM ET Monday through Friday, or e-mail sales@mercury.net. We look forward to serving you.

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