Berlin hotels, Germany, apartments - Frequently Asked Questions

Frequently Asked Questions

Question: " What time is check-in and check-out?"
Answer: 13:00 check-in and 12:00 check out. Upon availability and previous notice we can allow an earlier check-in time.

Question: " Is the Price per Apartment or per person?"
Answer: You pay for the apartment, although we do have a maximum amount of people who can stay in each apartment.

Question: "Do all apartments have double beds?"
Answer: No, in some of our apartments we offer also single beds.

Question: "Do I get fresh towels and soap?"
Answer: Yes, and much more. Please click here to learn about the amenities.

Question: "Is breakfast included?"
Answer: No, but there is no need as all apartments have a kitchen, and there are several restaurants downstairs.

Question: "Is there a lift?"
Answer: Usually not. There are no lifts in the Old Town. If you need an apartment with fewer stairs, please specify or ask for our ground floor and first floor apartments.

Question: "Are the apartments safe?"
Answer: Yes. Safety is one of the qualities we stress most when choosing the best apartments.

Question: "Can I bring a pet?"
Answer: Yes, but we reserve the right to charge for damage

Question: "How many people can share 1 apartment?"
Answer: Studio apartment: 2 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-7, Superior apartments: 6.

Question: "How do I pay?"
Answer: You pay us in cash (USD, Euro) or by credit card (2.5% surcharge, AMEX 3.8%) for the whole stay once you have seen your accommodation. WE DO NOT CHARGE YOU IN ADVANCE. In specified cases we also allow banking transfer.

Question: "What does the check-in look like?"
Answer: Our office in Berlin is practically at the border of the Old Town and within walking distance from all our apartments. We can meet people who know the Old City in the apartment, but in most cases we prefer to meet you in the office. If you come by taxi, let the taxi wait, somebody from our staff will join you and accompany to the apartment. There (or in the office) you fill in our guest form, facilitate the payment and receive your keys. Our reception and staff are ready to serve and help you during your entire stay. In the end you leave the keys in the apartment. 

Question:"How can I make my reservation with minimum delay?"
Answer: Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.

Question:"How do I secure my booking?"
Answer: Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will necessarily ask you for your credit card number and expiry date. 
Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details,

https://www.apartmentsapart.com/berlin_hotels/safe-berlin.htm These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is sending a check (30% of the total price) to our account. Details if necessary.

Question:"How long does your company exist?"
Answer: In early summer 2002 it was 2 years since the company had been founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services and are experienced to make your stay safe and pleasurable.