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Gifts Ideas
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Gift Ideas Under £10
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Gift Ideas Under £5
Gifts Ideas Under £30
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NEW PRODUCTS!
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SPECIAL OFFERS
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Shop directory
Partners
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about
us | security
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an order |
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us | privacy policy | press contacts |
Orders
If your question is about your order from The Online Shop, please call our Customer Services Team on 0870 240 4197 (calls charged at the national rate) (00 44 870 240 4197 if outside the UK) any time between 09h00 and 17h30 Monday to Friday. You can also email our Customer Services Team at eshophelp@nationaltrust.org.uk
Please address postal correspondence with regard to orders to:
National Trust Online Giftshop
iForce Ltd
Imber Court Business Park
Orchard Lane
East Molesey
Surrey
KT8 0BZ
United Kingdom
National Trust Shops
If your question is about a purchase made in one of our properties or shops, please contact the shop or property where you made the purchase (list of National Trust shops). The web site currently only stocks a small percentage of the range available in our shops, so if you would like to purchase an item not currently on the web site, please contact your local National Trust Shop or contact our mail order shop on 01722 331884
General Enquiries
For enquiries about Membership or if you have any questions or comments about the work of the National Trust, please send an email to enquiries@thenationaltrust.org.uk.
Please always remember to include your membership number (if you have one), telephone number and, if appropriate, postal address.
Alternatively please call 0870 458 4000. For our Minicom, for the hard of hearing, please call 0870 240 3207.
Customer Service
In the unlikely event that you are not satisfied with the level of customer service received, please do let us know by contacting the Online Shop Manager on 01373 828639 or by sending an email to customer.help@nationaltrust.org.uk. You can also write to the Online Shop Manager at:
Online Shop Manager
National Trust Enterprises Ltd
The Stable Block
Heywood House
Westbury
Wiltshire
BA13 4NA
United Kingdom
We do undertake:
- to deal with all complaints fairly
- to treat all complaints confidentially
- to deal with all complaints effectively
- that our procedures to complain will be easy-to-use and available
online
- that we will acknowledge and respond to the complaint within 5 working days and provide
a likely timescale for resolving the dispute
- to keep you updated as to the progress we have made in resolving the
issue.
If you would like to make a press enquiry and for details of our press contacts please visit
Press Contacts
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