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Privacy policy
We never release your personal details to companies outside the National Trust for marketing purposes.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
When you shop on this Web site, we will ask you to input Personal Information such as your name, telephone number, email address, billing address, delivery address, product selections, credit card or other payment information. This information is collected lawfully and in accordance with the Data Protection Act 1998.
The National Trust Online Shop operates an 'Opt-in' policy and we will not use your personal data without your express permission. We use 'cookies' to store certain types of information each time you interact with us. Cookies enable our system to recognise your computer and allow us to see how you use our site. For example, we may track the areas of the site you visit to see what interests you in particular, and which sites you accessed our site from and leave our site to visit next. Most browsers allow you to stop receiving cookies if you want - you can usually do this from your own computer. However if you do not accept Cookies this site will not function correctly.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- processing your orders
- for statistical purposes to improve this Web site and its services
to you
- to serve web site content and advertisements to you
- to administer this web site
- if you consent, to notify you of products or special offers that may
be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
When you create an order you will be given the option to be receive information from National Trust Enterprises or other parts of the National Trust by email about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the order process. You may unsubscribe from our contact list at any time by replying to a promotional email with the word 'unsubscribe' in the subject line, by emailing us at eshophelp@nationaltrust.org.uk or telephoning us on 0870 240 4197 national rate (00 44 870 240 4197 if outside the UK) between 0900h and 1730h Monday to Friday.
Your Personal Information may be disclosed to other businesses within the National Trust Organisation and to those reputable third parties who will help process your order. The National Trust requires all such third parties to treat your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside of the National Trust for mailing or marketing purposes.
You should be aware that if we are requested by the police, or any other regulatory or government authority investigating suspected illegal activities, to provide your Personal Information and /or User Information we are entitled do so.
You are encouraged to check back frequently to see any updates or changes to our privacy policy.
We may contact you in the future about some other aspect of our work, but if it is your wish that we do not, please leave the appropriate box in the ordering process blank, or contact us at the address below or by email at enquiries@thenationaltrust.org.uk. Please mark the email for the attention of John Whitehead, our Database Marketing Manager.
At the National Trust we take our responsibilities under the Data Protection Act very seriously. As well as a legal requirement, this is an important customer service issue. If at any time you believe we have contacted you inappropriately, please let us know.
For further information or enquiries about any of the above please contact the National Trust Membership Department at enquiries@thenationaltrust.org.uk or by post to:
FAO: John Whitehead
National Trust Membership Department
PO Box 39
Bromley
Kent
BR1 3XL
United Kingdom
Tel: 0870 458 4000 national rate (00 44 870 458 4000 if outside the UK)
Any requested changes to the data which we store about you will be made within 10 working days of their receipt by the National Trust. To request a copy of the personal information held by us please contact the National Trust's Membership Department. The address is given above. Please note that under English law we are entitled to charge you a small sum for providing a copy of your Personal Information.
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