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Delivery
Christmas Last Order Dates
Please be assured, we are currently working extremely hard to ensure you receive your goods in time for Christmas.
UK Deliveries
Products in stock
- Standard delivery Thursday 18th December
- Express delivery Friday 19th December
Special Order Items - Sorry, we can no longer guarantee delivery of these products in time for Christmas
Overseas Deliveries
Products in stock - Monday 15th December
Special Order Items - Sorry, we can no longer guarantee delivery of these products in time for Christmas
Standard Overseas Deliveries
Normal delivery times are
as follows:
| |
UK |
Europe
(EC) |
Europe
(non EC) |
USA |
Far
East/ Australia |
Rest
of World |
| Average
delivery time from dispatch |
2-3
Days |
4-6
Days |
4-8
Days |
3-5
Days |
7-10
Days |
7-10
Days |
The delivery times given
are approximate and delays, out of our control,
can sometimes occur. You
will receive an email informing you when
your order has been dispatched, if your order fails to arrive
within a few days of the
time indicated, please contact
our Customer Service Team
at eshophelp@nationaltrust.org.uk.
If an item is damaged or
faulty, or you receive the
wrong item, you can return
it to us for a full refund or
replacement. Please follow
our Returns
policy in this event.
UK
We deliver to all postal
areas in the UK, including
England, Wales, Scotland,
Northern Ireland and the
Channel Islands. Delivery to addresses
on islands or in remote
areas of the UK mainland
can take longer than our
usual delivery times.
Standard service:
To save on delivery charges
for lighter purchases and
to meet feedback received
from customers - our standard
service changed in November 2002. If
the total weight of your order
is less than 800g we will use Royal Mail to dispatch your goods. Over this amount we will deliver using Parcel Force.
Royal Mail delivery does not require
signature and it is not possible to track your
goods online.
Please allow up to 3 working
days for your order to arrive
after you receive confirmation that it has been despatched. The following
table
Is used to calculate the
cost of delivery by weight.
| Weight |
Postage Cost |
Carrier |
| Up to 100g |
£1.50 |
Royal Mail |
| Up to 200g |
£1.91 |
Royal Mail |
| Up to 300g |
£2.30 |
Royal Mail |
| Up to 400g |
£2.89 |
Royal Mail |
| Up to 500g |
£3.35 |
Royal Mail |
| Up to 600g |
£3.68 |
Royal Mail |
| Up to 800g |
£4.01 |
Royal Mail |
| Over 800g |
£6.50 |
Parcel Force |
Express service:
For extra security and speed, please
use our express service,
which aims to deliver your
goods by the next day. Goods are despatched using Parcelforce. The
cost is £ 6.50 per
parcel. Up to 2 delivery
attempts are made per parcel and a signature is required
upon receipt.
All orders for next day
delivery must be received
before 14h00 on the last
working day prior to delivery
(i.e. items to be delivered
on Monday should be ordered
before 14h00 on the preceding
Friday).
It is with regret, that as of the 2nd October 2003, the National Trust has had to increase the charges made for express delivery and for delivery of items over 800g, this is due to a price increase set by Parcelforce.
Outside UK
For all items delivered outside
the UK we use DHL's delivery
services. Please note that
where delivery is to addresses
outside the UK, it is not
possible for us to arrange
collection of goods where
a return is necessary. Further
details about this policy
are available in the Returns
section of this web site.
Europe Group 1
The following countries are
included in Europe Group 1:
Belgium, France, Germany, Ireland,
Luxembourg, Monaco and The Netherlands.
The cost of Europe Group 1
deliveries depends on the
total weight of the items in your order. The price for postage and packing will be calculated as you pass through the checkout.
| Weight |
Postage Cost |
Carrier |
| Up to 0.5Kg |
£8.50 |
DHL |
| Up to 1.0Kg |
£10.50 |
DHL |
| Up to 1.5Kg |
£12.50 |
DHL |
| Up to 2.0Kg |
£14.50 |
DHL |
| Up to 2.5Kg |
£16.50 |
DHL |
| Up to 3.0Kg |
£18.50 |
DHL |
| Up to 3.5Kg |
£20.50 |
DHL |
| Up to 4.0Kg |
£22.50 |
DHL |
| Up to 4.5Kg |
£24.50 |
DHL |
| Up to 5.0Kg |
£26.50 |
DHL |
| Up to 10.0Kg |
£45.50 |
DHL |
Europe Group 2
The following countries are
included in Europe Group 2:
Austria, Denmark, Finland, Italy, Spain, Switzerland, Portugal, Greece, Hungary and Sweden.
The cost of Europe Group 2
deliveries depends on the
total weight of the items in your order. The price for postage and packing will be calculated as you pass through the checkout.
| Weight |
Postage Cost |
Carrier |
| Up to 0.5Kg |
£11.50 |
DHL |
| Up to 1.0Kg |
£13.50 |
DHL |
| Up to 1.5Kg |
£16.50 |
DHL |
| Up to 2.0Kg |
£18.50 |
DHL |
| Up to 2.5Kg |
£20.50 |
DHL |
| Up to 3.0Kg |
£23.50 |
DHL |
| Up to 3.5Kg |
£25.50 |
DHL |
| Up to 4.0Kg |
£28.50 |
DHL |
| Up to 4.5Kg |
£30.50 |
DHL |
| Up to 5.0Kg |
£32.50 |
DHL |
| Up to 10.0Kg |
£56.50 |
DHL |
USA
The cost of USA
deliveries depends on the
total weight of the items in your order. The price for postage and packing will be calculated as you pass through the checkout.
| Weight |
Postage Cost |
Carrier |
| Up to 0.5Kg |
£12.50 |
DHL |
| Up to 1.0Kg |
£14.50 |
DHL |
| Up to 1.5Kg |
£16.50 |
DHL |
| Up to 2.0Kg |
£18.50 |
DHL |
| Up to 2.5Kg |
£20.50 |
DHL |
| Up to 3.0Kg |
£22.50 |
DHL |
| Up to 3.5Kg |
£25.50 |
DHL |
| Up to 4.0Kg |
£27.50 |
DHL |
| Up to 4.5Kg |
£29.50 |
DHL |
| Up to 5.0Kg |
£31.50 |
DHL |
| Up to 10.0Kg |
£52.00 |
DHL |
Rest of the World Group 1
The following countries are
included in Rest of the World Group 1:
Canada, Norway, Gibraltar, Brunei & Mexico.
The cost of deliveries to these countries depends on the
total weight of the items in your order. The price for postage and packing will be calculated as you pass through the checkout.
| Weight |
Postage Cost |
Carrier |
| Up to 0.5Kg |
£14.50 |
DHL |
| Up to 1.0Kg |
£17.50 |
DHL |
| Up to 1.5Kg |
£20.50 |
DHL |
| Up to 2.0Kg |
£22.50 |
DHL |
| Up to 2.5Kg |
£25.50 |
DHL |
| Up to 3.0Kg |
£28.50 |
DHL |
| Up to 3.5Kg |
£31.50 |
DHL |
| Up to 4.0Kg |
£34.50 |
DHL |
| Up to 4.5Kg |
£36.50 |
DHL |
| Up to 5.0Kg |
£39.50 |
DHL |
| Up to 10.0Kg |
£67.50 |
DHL |
Rest of the World Group 2
The following countries are
included in the Rest of the World group 2:
Australia, Hong Kong, Japan, New Zealand, Cyprus, Argentina, Bahrain, Bahamas, Barbados, Brazil, Bulgaria, Chile, Iceland, India, Malaysia, Maldives, Malta, Morocco, Singapore, Turkey, United Arab Emirates, Yugoslavia & South Africa.
The cost of Rest of World Group 2
deliveries depends on the
total weight of the items in your order. The price for postage and packing will be calculated as you pass through the checkout.
| Weight |
Postage Cost |
Carrier |
| Up to 0.5Kg |
£17.50 |
DHL |
| Up to 1.0Kg |
£19.50 |
DHL |
| Up to 1.5Kg |
£22.50 |
DHL |
| Up to 2.0Kg |
£24.50 |
DHL |
| Up to 2.5Kg |
£27.50 |
DHL |
| Up to 3.0Kg |
£29.50 |
DHL |
| Up to 3.5Kg |
£31.50 |
DHL |
| Up to 4.0Kg |
£34.50 |
DHL |
| Up to 4.5Kg |
£36.50 |
DHL |
| Up to 5.0Kg |
£38.50 |
DHL |
| Up to 10.0Kg |
£62.50 |
DHL |
National Trust Enterprises
will consider extensions
to this range should there
be customer demand. Please
contact our Customer Service
Team at eshophelp@nationaltrust.org.uk
to request delivery to other
destinations.
For security reasons we
cannot deliver to a BFPO
address. We also reserve
the right not to deliver
orders if we believe the
address is not secure, for
example, to a communal postal
address or PO Box. If this
affects an order you place,
we will notify you as soon
as possible, usually within
24 hours of you placing
the order.
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