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Tracking an order
Once you have completed your purchase we will begin to process your order. You will be sent an email confirming when your order has been despatched. If we have been unable to process your order you will be contacted by email or phone by a member of our customer service team.
To confirm whether your order has been despatched or for any query relating to your order please call us on 0870 240 4197 - national rate (00 44 870 240 4197 from outside the UK) or email us as eshophelp@nationaltrust.org.uk
If your order is to an address outside the UK or an Express order for delivery in the UK you can track its progress using an online tracking service. The tracking number and details of how to track your order will be included in the confirmation of dispatch email.
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