Lodging FAQ
Making a Reservation
How do I reserve my
room?
Our reservation process is very simple.
Select or enter the desired city, enter the dates of arrival
and departure, and enter the number of guests. Click the
Search Available Hotels (for only hotels which have
vacancies), Search for Vacation Rentals or the
Browse All Hotels (all hotels in a city regardless of
vacancy) button. You could also search by a specific hotel
name within a city.
A list of hotels or vacation
rentals will appear on the screen. For more information, click
the name of the property or the Info link.
- After room types and rates are returned to your screen,
you will be able to choose the rate you desire by reading
the room information in the center of the screen, then
clicking on the Book It button on the right side of
the screen.
- After you have selected your desired room type, you will
be taken to a "Secure Reservation Request" form. Then you
will need to review the "Reservation Information" and fill
in the blanks on the "Guest Information" section. Be sure
your name and email address are spelled correctly.
- After you fill out all of the needed information, press
the "Submit Reservation" button.
- If further correspondence is necessary prior to
confirming the reservation, a Customer Care agent will reply
back to you with an email within 2 to 4 hours.
back
to top [+]
What are "Special Internet Rates?"
Special Internet Rates save you money. Because of
the large number of lodging reservations we process, we are
able to negotiate special rates with the properties. We guarantee
our Special Internet Rates are the lowest you can find. To
secure your reservation at this low rate, we require up-front
payment with your credit card. This ensures you have a room
when you arrive so you are not "bumped" or "overbooked."
Booking a room marked as a Special
Internet Rate gives you both savings and security. You can't
beat that!
back to top [+]
What are "Additional
Rates?"
These rates still can offer savings; however,
are not specially negotiated with the hotel like "Special
Internet Rates" and generally do not offer as large a
discount.
back to top [+]
When do I have
to include my credit card number?
Lodgings
identified as offering "Special Internet Rates" require
up-front payment with your credit card at the time of booking.
This ensures you have a room when you arrive so you are not
"bumped" or "overbooked." If new taxes or fees are added by
the hotel from the time of booking to the time you check out
of the room, you could be responsible for those charges.
Additional charges for phone calls, room service, and other
services will be your responsibility at the time of check out
as well.
Properties identified as Additional
Rates require a credit card number at the time of booking to
process the reservation. Your credit card will not be charged
until you check out of the hotel unless the type of room you
selected states a deposit is required.
back to top [+]
Is it safe to
use my credit card?
Yes. We take this matter very
seriously. To ensure your security, Interactive Affiliate
Network utilizes a secure commerce server, which encrypts the
credit card number and encodes it into a non-usable form.
back to top [+]
What credit
card types are accepted for guarantee/deposit?
The
card types accepted for guarantee/deposit will be listed in
the Info section of the hotel description.
back to top [+]
My credit card
number is correct, but the hotel is not accepting it.
Why?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
back to top [+]
What is the
cost for using Interactive Affiliate Network's
service?
There is NO CHARGE or service fee to use
our hotel reservation service or search engine. However, some
of our suppliers charge service fees. Please read all text
carefully associated with any reservation.
back to top [+]
Are taxes
included in the rate?
It will be indicated by the
quoted rate if taxes and miscellaneous charges/fees are
included. The Total amount for "Additional Rates" does not
include taxes or fees, and any such taxes or fees will be
collected by the hotel. The Total amount for "Special Internet
Rates" is the full amount that you will be required to pay,
and includes a tax recovery charge imposed by our supplier to
recover the amount it pays to the hotel in connection with
your reservation for local occupancy, value added and other
similar taxes, our supplier's service charges for handling of
your reservation.
back to top [+]
Can I specify
where I would like my room located (preferred floor, next to
pool, etc.)?
If special requests are accepted by
the lodging, a section will appear on the Reservation Form to
insert such requests and submit them to the hotel. The hotel
staff will do their best to accommodate special requests. We
cannot guarantee that your requests will be granted because
they are subject to availability.
back to top [+]
Is the room
rate per person or per night?
All rates are based
on double occupancy per room, and are quoted on a nightly
basis unless otherwise specified. Extra people, children,
roll-away beds and incidentals may be subject to additional
charges.
back to top [+]
What about the special discounts?
Many of the participating hotels offer "Special Internet
Rates" to our users. These rates offer substantial savings.
See "
What is a Special Internet Rate? "
back to top [+]
I should receive a discounted rate. How do I
get this?
The rates displayed are the only rates
available to this site for making reservations. These rates
may include government, corporate, or senior discounts. You
may need special documentation at check-in to confirm you are
qualified to receive that rate. Please do not expect to
receive such a rate at check-in without the proper
identification even if you have selected to book it online.
back to top [+]
Is there a waiting list for sold out
hotels?
In certain instances, Interactive Affiliate
Network can make reservations at sold out properties. Often
lodgings identified as "Special Internet Rates" are providing
sold out availability. If you want to be placed on a waiting
list, you will need to contact the lodging directly.
back to top [+]
Confirming a Reservation
What happens when I make a
reservation?
Reservation requests will result in a
new screen showing an Itinerary Number, which should be kept
and used with any future correspondence with Interactive
Affiliate Network. You may also be quoted a Confirmation
Number. Additionally, all reservations will be followed up
within 2 to 4 hours with an email using the same Itinerary
Number and, if available, a Confirmation Number.
back to top [+]
How long will
it take Interactive Affiliate Network to respond to my
reservation request?
All reservation requests will
result in a new screen showing an Itinerary Reservation
requests will result in a new screen showing an Itinerary
Number, which should be kept and used with any future
correspondence with Interactive Affiliate Network.
Additionally, all reservations will be followed up with an
email within 2 to 4 hours using the same Itinerary Number with
the status of your reservation.
back to top [+]
How do I
check on my request for a lodging?
You may view
your reservation using the "View/Cancel
Reservation" link. Always feel free to contact us with any inquiries regarding your
request. For fastest service, please include your "Itinerary
Number" which you will receive after you submit your
booking.
back to top [+]
I don't have
long to wait for a confirmation. What can I
do?
Typically, most lodging reservations are made
in real time and your confirmation should only take a few
seconds. You will be notified of the status of your
reservation within 2 to 4 hours. However, there can be delays.
In such cases, you will receive an email from us without a
confirmation number. When we receive the confirmation number
from the property, it will be emailed to you. If there is a
special request or rate change associated with your
reservation, the request will be sent to a Customer Care agent
for processing. You may contact us directly at reply@travelnow.com.
back to top [+]
When will my
reservation be at the hotel?
- Special Internet Rates Rates:
Your name will not
appear at the hotel until 72 hours before your arrival date.
Rest assured, the room is booked; however, the hotel just
does not know that you will be the person staying in it.
-
"Additional Rates":
It takes a minimum of 24 hours
before your reservation details reach the lodging's computer
system. Rest assured, the room is booked; however, the hotel
simply has not entered your details into their system yet.
back to top [+]
Once I have
made my reservation, will I receive any written confirmation
from the hotel?
No. The email confirmation you
receive from Interactive Affiliate Network is all you will
need. It displays your Interactive Affiliate Network Itinerary
Number, the hotel information, the rate, confirmation number,
and the hotel's cancellation policy.
back to top [+]
Canceling a Reservation
What is the cancellation policy on
my reservation?
When you are completing the Secure
Lodging Reservation Form, the Cancellation Policy will be
provided in red or there will be a
link to read the cancellation policy. You can also view the
property information page to find the cancellation policy.
These policies will vary from lodging to lodging, so you must
read each one carefully. In general, the standard increments
are that you must cancel the room(s) by 4 or 6 PM on the
arrival date, or 24, 48, or 72 hours prior to your specified
arrival; however, these are just general guidelines and the
specific policy of the property will prevail. If you cancel
before the deadline, generally you will not be charged a
penalty. Canceling after the stated period will result in a
cancellation penalty fee.
Reservations of "Special Internet
Rates" will apply a cancellation fee regardless of the
timeframe of cancellation. If the cancellation is outside of
the time allotted, you may be charged for one night's stay.
Please read the specific cancellation policy provided for each
property on the site and in any emails regarding your
reservation.
back to top [+]
How do I
cancel a reservation?
Use the "View/Cancel
Reservation" link provided on the home page.
back to top [+]
Miscellaneous
What is a Vacation
Rental?
A vacation rental is any suite-type
lodging that has self-catering facilities (wet bar,
refrigerator, microwave, etc.) Most vacation rentals have
separate bedrooms, fully equipped kitchens, one or more
bathrooms, washer and dryer, and sometimes a balcony or patio.
Towels and linens are provided. Daily maid service and other
hotel conveniences are usually available.
Unlike hotels with per person
pricing, there is a set price for an entire vacation rental
with a maximum number of persons allowed. Most one-bedroom
units sleep a maximum of four using a sleeper/sofa in the
living room. Most two-bedroom vacation rentals sleep a maximum
of six, and most three-bedroom vacation rentals sleep up to
eight.
Please carefully read the vacation
rental descriptions to learn the specifics of what is provided
and how many people are allowed.
back to top [+]
Where do I
pick up my vacation rental keys?
The email you
receive confirming your reservation for a Vacation rental will
provide details as to where and when you should pick up the
keys to your rental unit.
back to top [+]
What type of
customer service is offered?
After submitting your
reservation request, you will be provided with an email
address to use to make inquires about your request. Our
qualified and friendly agents are available 24-hours a day, 7
days a week, 365 days a year (including holidays) to answer
your questions. All you have to do is ask.
back to top [+]
I'm looking
for a hotel in Los Angeles. Can you help me?
Our
reservation agents are unable to do individual searches for
clients due to our high volume of reservations. Please use the
Lodging
Search Form to identify availability and rates at over
47,000 hotels around the world.
back to top [+]
Is there a
hotel shuttle service to/from the airport?
Many
hotels offer shuttle service to and from the airport. This may
be listed on the Lodging Information page. If it is offered,
there may be a charge by the hotel for this service. Vacation
rentals often do not have this type of service.
back to top [+]
Is parking
available? Free parking? Long-term parking?
Most
hotels and vacation rentals offer free parking to their
guests, although some may charge. Long-term parking is offered
at the discretion of the property (often in conjunction with
park and fly rates). This may be listed on the Lodging
Information page.
back to top [+]
What if there
will be more than two adults in the room?
Most
hotels allow additional guests to stay in the rooms at a
charge (usually between $5.00-$20.00 per person). Some hotels
and most vacation rentals have a limit on how many people can
stay in a room. This may be listed on the Lodging Information
page.
back to top [+]
Our children
will be with us... do they stay free?
Usually
children under 12 years of age stay for free in their parent's
room using the existing bedding. The age requirement differs
depending on the specific hotel's policy. This may be listed
on the Hotel Lodging page.
back to top [+]
Are rollaway
beds/cribs available?
Most hotels and some
vacation rentals offer rollaway beds and cribs (typically at a
charge- $5.00-$20.00 each). Some may have restrictions on what
room types will allow rollaway beds. This may be listed on the
Lodging Information page. If special requests are accepted, a
section will appear on the Reservation Form to insert such
requests and submit them to the hotel or vacation
rental.
back to top [+]
What are the
directions to the hotel?
The location information
of the hotel is sometimes listed on the Lodging Information
page. This can identify the distance from the hotel to certain
landmarks or the airport. Vacation rental reservations will
have directions included in the confirmation email.
back to top [+]
Is breakfast
included?
Many hotels offer free breakfast. Often
this is a continental breakfast or sometimes just coffee and
donuts. It would be very rare for a Vacation rental to provide
breakfast. If included, it should be listed on the Lodging
Information page.
back to top [+]
What is the
Interactive Affiliate Network Refund
Policy?
Interactive Affiliate Network strives to
provide the best service possible and will work on behalf of
our clients to rectify any regrettable circumstances
pertaining to your reservation. However, Interactive Affiliate
Network acts only as an independent agent to secure services
of an air carrier, car rental supplier, hotel, vacation
rentals, or other travel related supplier. Therefore, we have
no control over personnel, equipment, or operations of these
suppliers and shall not be held liable for any inconvenience,
personal injury, property damage, or other loss incurred as a
result of any wrongful acts, omissions, or default on the part
of the suppliers. All grievances must be reported with any and
all supporting documentation to Interactive Affiliate Network
within 60 days of the mailing of the first credit card
statement showing any discrepancies for billing and payment
issues or within 60 days after the completion of travel
services provided.
back to top [+]
Do hotels
have minimum age requirements?
Please be aware
that some hotels may have minimum age restrictions or
requirements when reserving a room. For example, some hotels
with casinos may require you to be 21 years of age to check
into a room. Please inquire with a Customer Care Agent or with
the hotel directly.
back to top [+]
What if I
find a lower price after booking?
Special Internet
Rate hotel reservations booked through Interactive Affiliate
Network are guaranteed to be the lowest rate. If there is a
lower rate available for the same dates and the same hotel,
you must contact us within 24 hours of booking your "Special
Internet Rate" reservation. We will either refund you the
difference or cancel the reservations without penalty. This
guarantee only applies to rate indicated as "Special Internet
Rates." It does not apply to special events such as New Years
and the Super Bowl. To learn more or to claim a guarantee, Click
here.
