Florence hotels by WRH

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Airlines Air France, Borgo SS Apostoli 9 (tel 1478.84.466); Alitalia, Piazza dell'Oro 1 (tel 1478.65.642); British Airways (tel 1478.12.266); Garuda, Via Palagio degli Spini 1 (tel 055.337.1201); Lufthansa, Via Lamberti 39r (tel 055.340.838); Meridiana, Lungarno Vespucci 28r (tel 055.230.2416); SAS, Lungarno Acciaioli 8 (tel 055.238.2701); TWA, Via Vecchietti 4 (tel 055.239.6856); United, Via Vecchietti 4 (tel 055.289.460).

Flight information For flights from Florence-Perètola (Aeroporto Amerigo Vespucci), call 055.306.1702 (international) or tel 055.306.1700 (domestic). For all flights from Pisa (Aeroporto Galileo Galilei), call 050.500.707, or go to the Air Terminal check-in desk on platform 5 of Florence's Santa Maria Novella train station (daily 7am–5pm; tel 055.216.073). You can buy train tickets here to Pisa airport (plus a service charge of € 1.03) and check your bags in too. The cutoff time is 15min before the train leaves, and you must still allow a minimum of 35min at the airport end before your flight departs in order to get through passport control and security. Advance check-in is not available if you're flying with Ryanair.

Lost property The city office, Via Circondaria 19 (Mon–Wed, Fri & Sat 9am–noon; tel 055.328.3942) receives property handed in to police (tel 055.4977) or the railway police (tel 055.212.296). If you lost items on a train, call 055.235.2190; at Vespucci airport tel 055.308.023.

Exchange Banks are concentrated around Via de' Tornabuoni and Piazza della Repubblica, and some open for a few hours on Saturday. There are dozens of exchange kiosks, most with none-too-favourable rates or commissions. Try American Express, Via Dante Alighieri 22r (Mon–Fri 9am–5.30pm, Sat 9am–12.30pm; tel 055.50.981), or Thomas Cook, Lungarno Acciaiuoli 6r (Mon–Sat 9am–6pm, Sun 9am–2pm; tel 055.289.781 or tel 167.004.488).

Car rental Avis, Borgo Ognissanti 128r (tel 055.213.629), and at the airport (tel 055.315.588); Europcar, Borgo Ognissanti 53r (tel 055.236.0073 or tel 167.013.942, airport tel 055.318.609); Hertz, Via Maso Finiguerra 33r (tel 055.239.8205, airport tel 055.307.370); Holiday Autos, Via Palagio degli Spini 1 (tel 055.337.1201); Italy by Car/Thrifty, Borgo Ognissanti 134r (tel 055.287.161, airport tel 055.300.413); Maggiore/National, Via Maso Finiguerra 31r (tel 055.210.238 or tel 1478.67.067, airport tel 055.311.256); Program (lowest daily rate), Borgo Ognissanti 135r (tel 055.282.916); Sixt (airport tel 055.309.790).

Police Emergency: Carabinieri tel 112; Police tel 113. The tourist police are at Via Pietrapiana 50r, off Piazza de' Ciompi (tel 055.203.911). The city police (emergency tel 055.36.911) are at the train station, Palazzo Vecchio and Via delle Terme. The Questura police HQ, for passport problems, reporting thefts and so on, is at Via Zara 2 (tel 055.49.771).

Train information tel 1478.88.088.