Frequently Asked Questions

This FAQs page is for potential members and members who can't login to their current account. If you are already a member then please login to your account > support > FAQs.

I can't register!

A few potential members are still having trouble with the registration form. Can you use the contact us page to get in touch, and please specify exactly what pages you viewed on StatCounter first before registering. What input values you used in the registration form. And what browser and operating system you are using.

My visitors aren't being counted

Generally this means that either a) you have not installed the counter code onto your website or b) your website has not had any visitors.

Where do I get the code to install?

Login to your account > 'installation & configuration' > 'install code'.