Contact US

So you want to get in touch with us? Great! But first please help us to help you. We get a lot of mail everyday. We try very hard to answer all queries very promptly, but sometimes this isn't possible. So please try to follow these guidelines when you need to get in touch.

Trouble registering or logging in?

Are you having trouble registering or logging in? Please describe the problem as clearly as possible in the contact form below. What exactly you are trying to do, and what error messages if any you are getting. StatCounter is working for most of the internet user community, but if it's not working for you, then we'd like to fix it for you. But help us to help you. Right?

Have you noticed a bug?

We want to know about all the bugs! Please post all bugs in the bug forum. This allows our other members to see the bugs we're currently working on. So you know that we know about the bug. So it's better for you and us.

Looking for support?

Try the knowledge base first! The knowlege base answers 99% of the questions we receive from members, and it is constantly being updated.

Try the forum second! Many common problems have been posted and answered by members before. Simply do a search through the forum for your problem. Also any recent problems are easy to see.

If you can't find the answer to your question in the knowledge base or the forum then login to your account and click the 'support' link. We have designed an entire support system to answer your problems. Don't use this email contact form!

Do you want to advertise on StatCounter?

Please use our advertiser contact form.

Some other reason?

Do you want to discuss some type of partnership, or business deal in relation to StatCounter? Or perhaps you have another reason - either way we are looking to become the best web tracker and counter for webmasters and website owners this world over. If you can help us achieve that in any small or big way, then we'd love to hear from you. Fill out the form below.