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Partner Services and Operations

•  Deployment Engineer   •  Product Engineer, Google Search Appliance   •  Partner Technology Practice Manager   •  Partner Technology Practice Manager, Windows   •  Associate Technical Solutions Engineer   •  Technical Solutions Engineer   •  Technical Solutions Engineer, Web Interface   •  Associate Technical Account Manager   •  Technical Account Manager   •  Technical Account Manager, Google Print   •  Technical Account Manager, Windows   •  Technical Account Manager, International   •  Technical Account Manager, Japan   •  Web Applications Engineer   •  Web Applications Engineer, Web Interface << Return to all Engineering/Ops/IT positions

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Position available in Mountain View, CA.

Partner Services and Operations is seeking a Deployment Engineer to provide on-site support in system configuration, network setup, replication and diagnosis of customer problems for the Google Search Appliance product. This individual will conduct face-to-face training, hands-on testing, and certification for product delivery. The Deployment Engineer will provide 24x7 technical assistance, consulting services and troubleshooting support on a rotating basis. This individual will provide the software development and product management teams with feedback on the product, i.e. manageability, supportability, robustness, functionality, etc. This person will also develop training presentation materials and document detailed incident reports. 30% domestic travel required.

Responsibilities include:

• BS degree in Computer Science or related field.
• 5+ years industry experience in Unix system administration, Professional Services, engineering, or systems engineering.
• Direct experience implementing, troubleshooting and supporting Linux/Unix operating system, Internet-based applications, Apache web servers, and Java application servers.
• Solid understanding of web technologies, network protocols, and Linux/Unix system administration.
• Strong knowledge of XML/XSLT, regular expressions, scripting in admin languages (e.g. Perl, Python, JavaScript) and modifying web applications.
• Outstanding account management and follow-through skills, resourceful, and detail oriented.
• Must be sensitive to sales situations and able to interface with sales managers and engineering.
• Excellent customer skills and able to work in very stressful customer situations.
• Strong organizational and communication skills, both verbal and written.
• Experience with training materials and support documentation development is preferred. Past experience with network appliance technical support is a plus.
• U.S. citizenship due to Security Clearance.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Deployment Engineer.

Position available in Mountain View, CA.

Partner Services and Operations is seeking a Technical Sales Engineer to provide on-site support in system configuration, network setup, replication and diagnosis of customer problems for the Google Search Appliance. This individual will conduct face-to-face training, hands-on testing, and certification for product delivery. The TSE will provide 24x7 technical assistance, consulting services and remote troubleshooting support on a rotating basis. This individual will work closely with the Sales Engineers and Sales Managers to improve the product's vision and to make Google customers successful.

Requirements:

• BS degree in Computer Science, technical degree or equivalent.
• Strong Linux/Unix system administration skills with understanding basic network administration.
• 3+ years industry experience in Professional Services, engineering, or systems engineering with deep understanding of Unix/Linux system administration.
• Hands on experience implementing, troubleshooting and supporting Linux/Unix operating system, Internet-based applications, Apache web servers, and Java application servers.
• Strong knowledge of XML/XSLT, network protocols and scripting in Perl, Python, or JavaScript.
• Outstanding account management, follow-through and problem solving skills, resourceful, and detail oriented.
• Must be sensitive to sales situations and possess excellent customer service skills.
• Excellent customer skills and able to work in very stressful customer situations.
• Strong presentational and communication skills, both verbal and written.
• Experience with training materials and support documentation development is preferred.
• Past experience with network appliance technical support is a plus.
• U.S. citizenship due to government security clearance.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Product Engineer, Google Search Appliance - Mountain View.

Position available in Mountain View, CA.

Google is constantly innovating and bringing new services to market. Partner Services and Operations Team needs strategic Partner Technology Practice Managers to launch new cutting-edge Google products.

You will be responsible for managing programs involving cross-functional teams focusing on launching new products and services. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and drive initial partner deployments.

Your thorough understanding of the software development process (development, configuration, testing, and deployment) is crucial in identifying and mitigating risks early in the product lifecycle and ensuring successful pilot product launches. You will also make sure that the proper training and documentation is in place for a wide-scale deployment of the new product and service. You will develop and deliver training to the PSO group and other functional groups.

You must be able coordinate between teams of technical resources and business stakeholders and have a thorough command of the technologies, systems, and processes that will be used in achieving project objectives. Maturity, good judgment, negotiation skills, influence skills, analytical skills, and leadership skills are critical to the successful management of these programs.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required.
• 5+ years experience in technical program management, product management, or engineering management.
• Strong understanding of XML, HTML, JavaScript and Internet protocols.
• Solid understanding of UNIX/Linux and Windows.
• Financial modeling and business forecasting experience.
• Excellent written and oral communication skills.
• Excellent knowledge of product lifecycle, tools and processes.
• High energy, strong team player.
• Demonstrated experience in working with broad cross-functional teams.
• Understanding of the search engine space and advertising industry is a plus.
• MBA or MSCS is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Partner Technology Practice Manager - Mountain View.

Position available in Mountain View, CA.

Google is constantly innovating and bringing new services to market. Partner Services and Operations Team needs strategic Partner Technology Practice Managers to launch new cutting-edge Google products.

You will be responsible for managing programs involving cross-functional teams focusing on launching new products and services for the Windows platform. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and drive initial partner deployments.

Your thorough understanding of the software development process (development, configuration, testing, and deployment) is crucial in identifying and mitigating risks early in the product lifecycle and ensuring successful pilot product launches. You will also make sure that the proper training and documentation is in place for a wide scale deployment the new product and service. You will develop and deliver training to the PSO group and other functional groups.

You must be able to coordinate between teams of technical resources and business stakeholders and have a thorough command of the technologies, systems, and processes that will be used in achieving project objectives. Maturity, good judgment, negotiation skills, influence skills, analytical skills, and leadership skills are critical to the successful management of these programs.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required.
• 5+ years experience in technical program management, product management, or engineering management.
• Strong knowledge of Windows installer technologies such as InstallShield and MSI.
• Experience with C++, C#, COM, and the .NET Framework.
• Financial modeling and business forecasting experience.
• Excellent written and oral communication skills.
• Excellent knowledge of product lifecycle, tools, and processes.
• High energy, strong team player.
• Demonstrated experience in working with broad cross-functional teams.
• Understanding of the search engine space and advertising industry is a plus.
• MBA or MSCS is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Partner Technology Practice Manager, Windows - Mountain View.

Position available in Mountain View, CA.

Do you love the challenge of troubleshooting technical issues? Are you eager to learn and expand your technical skills? Google is looking for flexible, hardworking, quick learners to rapidly respond to partner technical requests on a shift-rotation basis.

This team player will work closely Technical Solutions Engineers and Technical Account Managers to resolve technical issues and build tools to help improve team productivity. By building customer interaction skills and technical skills, this role is an excellent springboard for other positions within the organization.

Candidates must be willing to work on a 24x7 shift rotation basis to support partners in international time zones.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required, MSCS a plus.
• 1-5 years experience with Internet/software industry.
• Solid web programming experience in a UNIX/Linux environment.
• Hands-on UNIX/Linux system administration.
• Coding in Java, XML, HTML, JavaScript, PHP, Python or Perl.
• Troubleshooting experience in Internet and Networking protocols.
• Knowledge of RDBMS/SQL (Oracle and MySQL preferred).
• Must have exceptional analytical skills, ability to focus skill toward solution driven results.
• Understanding of the search engine space and/or advertising industry a plus.
• Excellent written and oral communication skills.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Associate Technical Solutions Engineer - Mountain View.

Position available in Mountain View, CA.

Google is constantly innovating and bringing new services to market. Google is seeking enthusiastic, well-rounded Technical Solutions Engineers who will provide world class coverage for our strategic partners.

Using your in-depth knowledge of Internet technologies and protocols, fast thinking, and excellent troubleshooting skills, you will assist partners in resolving complex technical issues. You will use your keen judgment to manage issues as they escalate. In addition, you will be available for on-call pager duty to assist with escalations on a 24x7 basis. By working closely with engineering you will drive resolution to challenging technical issues. You will also use your communication skills to effectively explain technical solutions to non-technical people.

More important, you will also use your initiative, creativity, and programming skills to build tools, documentation, and processes to proactively prevent technical issues from arising in the first place. You will work on projects that improve Google’s interaction with partners and build applications to help optimize performance and increase team productivity. In addition to delivering superior support to our global partners, you will mentor and assist with the development of associate team members to help them achieve their potential.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required, MSCS a plus.
• 5+ years experience with Internet/software industry.
• Solid web programming experience in a UNIX/Linux environment.
• Hands-on UNIX/Linux system administration.
• Complex coding in Java, XML, HTML, JavaScript, PHP, Python or Perl.
• Troubleshooting experience in Internet and Networking protocols.
• In-depth knowledge of RDBMS/SQL (Oracle and MySQL preferred).
• Must have exceptional analytical skills, ability to focus skill toward solution-driven results.
• Demonstrated abilities in multitasking.
• Understanding of the search engine space and/or advertising industry a plus.
• Excellent written and oral communication skills.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Solutions Engineer - Mountain View.

Position available in Mountain View, CA.

We are seeking a utility player who has solid technical expertise, great web production skills and a strong sense of clean design. This person should have a combination of strong HTML abilities, technical savvy, and proven expertise in web design with great attention to detail. This individual will interface with internal cross-functional teams to improve the quality of Google's service.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required, MSCS a plus.
• 5+ years experience with Internet/software industry.
• Solid web programming experience in a UNIX/Linux environment.
• Hands-on UNIX/Linux system administration.
• Complex coding in Java, XML, HTML, JavaScript, PHP, Python or Perl.
• Troubleshooting experience in Internet and Networking protocols.
• In-depth knowledge of RDBMS/SQL (Oracle and MySQL preferred).
• Must have exceptional analytical skills, ability to focus skill toward solution-driven results.
• Demonstrated abilities in multitasking.
• Understanding of the search engine space and/or advertising industry a plus.
• Excellent written and oral communication skills.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Solutions Engineer, Web Interface - Mountain View.

Position available in Mountain View, CA.

Are you passionate about Google technology? Can you manage a complex, multi-faceted project? Are you eager to learn how Google partners leverage Google technology?

Partner Services and Operations Team is actively seeking flexible, hardworking, quick learners to manage projects, improve communication among groups, and facilitate internal workflows. You will coordinate projects that improve group efficiency and communication as well as demonstrate your initiative by identifying areas for improvement. You will assist Technical Account Managers and work closely with Technical Solutions Engineers as they manage through a wide range of business issues and technical challenges. You will have the opportunity to rotate through different projects and different product areas.

You must possess strong project management skills, be very customer focused, and be detail oriented. By building customer interaction skills and technical skills, this role is an excellent springboard for other positions within the organization.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required, MSCS a plus.
• 1-5 years experience in technical project management, program management, or professional services.
• Strong understanding of XML, HTML, JavaScript and internet protocols.
• Solid understanding of UNIX/Linux and Windows.
• Excellent written and oral communication skills.
• Excellent process management and attention to details.
• High energy, strong team player.
• Experience working with and troubleshooting Internet products and technologies.
• Demonstrated project management experience.
• Understanding of the search engine space and advertising industry is a plus.
• MBA is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Associate Technical Account Manager - Mountain View.

Position available in Mountain View, CA.

Are you passionate about Google technology? Can you juggle multiple complex projects simultaneously?

Partner Services and Operations Team needs world-class Technical Account Managers to engage and expand our global partner network. You will use your passion for Google technology, superior customer management skills, excellent business judgment, and technical expertise to make Google partners successful. You will help partners launch new services and products, perform technical optimizations, evangelize new product features and provide on-going support.

You must possess strong project management skills, be very customer focused, and be detail oriented. You will be the primary technical contact for partners and will need to be able to quickly understand and manage through a wide range of business issues and technical challenges.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required.
• 5+ years experience in technical project management, program management, or professional services.
• Strong understanding of XML, HTML, JavaScript and Internet protocols.
• Solid understanding of UNIX/Linux.
• Excellent written and oral communication skills.
• Excellent process management and attention to details.
• High energy, strong team player.
• Experience working with and troubleshooting Internet products and technologies.
• Demonstrated experience/interest in working with sales teams.
• Understanding of the search engine space and advertising industry is a plus.
• MBA or MSCS is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Account Manager.

Position available in Mountain View, CA.

Are you passionate about Google technology and knowledgeable about the print industry? Can you juggle multiple complex projects simultaneously?

Partner Services and Operations Team needs world-class Technical Account Managers to engage and expand our global partner network in the print publication area. You will use your passion for Google technology, superior customer management skills, excellent business judgment, and understanding of the print industry to make Google partners successful. You will help partners launch new services and products, perform technical optimizations, evangelize new product features, and provide on-going support. These partners include some of the top traditional print publishers of books and magazines.

You must possess strong project management skills, be very customer focused, and be detail oriented. You will be the primary technical contact for partners and will need to be able to quickly understand and manage through a wide range of business issues and technical challenges.

You will focus on making Google’s global print partners successful. You will drive their technical implementation and take ownership of all technical issues.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required.
• 5+ years experience in technical project management, program management, or professional services.
• Programming skills in XML and scripting languages.
• Strong understanding of XML, HTML, JavaScript and Internet protocols.
• Solid understanding of UNIX/Linux and Windows.
• Excellent written and oral communication skills.
• Excellent process management and attention to details.
• High energy, strong team player.
• Experience and knowledge of the publishing industry is required.
• Demonstrated experience/interest in working with sales teams.
• Understanding of the search engine space and advertising industry is a plus.
• MSCS or MBA is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Account Manager, Google Print - Mountain View.

Position available in Mountain View, CA.

Are you passionate about Google technology and a Windows expert? Can you juggle multiple complex projects simultaneously?

Partner Services and Operations Team needs world-class Technical Account Managers to engage and expand our global partner network. You will use your passion for Google technology, superior customer management skills, excellent business judgment, and Windows technical knowledge to make Google partners successful. You will help partners launch new services and products, perform technical optimizations, evangelize new product features, and provide on-going support.

You must possess strong project management skills, be very customer focused, and be detail oriented. You will be the primary technical contact for partners and will need to be able to quickly understand and manage through a wide range of business issues and technical challenges.

You will focus on making Google’s global AdSense for Content partners successful. You will review their technical implementation and take ownership of all technical issues and help them optimize their campaigns.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required.
• 5+ years experience in technical project management, program management, or professional services.
• Programming skills in XML and scripting languages.
• Strong knowledge of Windows installer technologies such as InstallShield and MSI.
• Experience with C++, C#, COM, and the .NET Framework.
• Excellent written and oral communication skills.
• Excellent process management and attention to details.
• High energy, strong team player.
• Experience working with and troubleshooting Windows and Windows Installer issues.
• Demonstrated experience/interest in working with sales teams.
• Understanding of the search engine space and advertising industry is a plus.
• MSCS or MBA is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Account Manager, Windows - Mountain View.

Positions are available in Mountain View, CA and London, UK.

Are you passionate about Google technology? Can you juggle multiple complex projects simultaneously?

Google is expanding rapidly in European and Asian markets. To support growth in these markets, the Partner Services and Operations Team needs world-class Technical Account Managers to engage and expand our partner network. You will use your passion for Google technology, superior customer management skills, excellent business judgment, and technical expertise to make Google partners successful. You will help partners launch new services and products, perform technical optimizations, evangelize new product features, and provide on-going support.

You must possess strong project management skills, be very customer focused, and be detail oriented. You will be the primary technical contact for partners and will need to be able to quickly understand and manage through a wide range of business issues and technical challenges.

Mountain View candidates must support account activity in the time zones of their accounts.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required.
• English fluency is required.
• At least one of the following language skills (verbal and written) is required: Korean, German or French.
• 5+ years experience in technical project management, program management, or professional services.
• Strong understanding of XML, HTML, JavaScript and Internet protocols.
• Solid understanding of UNIX/Linux.
• Excellent written and oral communication skills.
• Excellent process management and attention to details.
• High energy, strong team player.
• Experience working with and troubleshooting Internet products and technologies.
• Demonstrated experience/interest in working with sales teams.
• Understanding of the search engine space and advertising industry is a plus.
• MBA or MSCS is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Account Manager, International and the location of interest. For example, if you are interested in the Mountain View position, your subject line should be: Technical Account Manager, International - Mountain View.

Position is based in Mountain View, CA or Tokyo, Japan.

Are you ready to take on new challenges and surround yourself with new technologies? Are you an energetic self starter? Do you want to work with professional colleagues who match your abilities? If you answer yes to these questions you should apply at Google!

Partner Services and Operations of Google is seeking a Technical Account Manager to manage Google's services for our growing Japanese partners. You will be instrumental in attracting and building a strong technical team. In the role of a TAM, you will be responsible for creating a smooth transition for new partners from pre-sales to post-sales by ensuring timely deployments of Google's services on our partner sites. You will become the primary technical contact for partners throughout the product life cycle, and will provide solutions to their problems and needs. You are also responsible for reviewing partners' performances from a business perspective and optimizing each implementation.

An ideal candidate must have a proven track of successfully deploying and supporting a large portfolio and high profile partners. In addition, this person should possess good communication, project management skills, troubleshooting skills and keen business sense. The candidate should be capable of responding to all requests in an orderly and timely manner. Additional requirements include:

• BA/BS Computer Science or equivalent.
• 3+ years experience with Internet/software industry.
• Must speak and write English with clarity and confidence.
• Hands-on experience in XML, HTML, Internet protocols, as well as scripting languages.
• UNIX/Linux systems administration experience.
• Ability to assess issues and perform risk management.
• Strong organizational and problem-solving skills.
• Hands-on experience with project management tools.
• Strong leadership skill with focused high energy.
• Demonstrated experience/interest in working with sales teams.
• Working experience with US/Japan businesses on global basis.
• Experience as an Engineering Manager, project manager or a website producer is a plus.
• Understanding of the search engine and advertising industry is a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Account Manager - Japan.

Position available in Mountain View, CA.

We are currently seeking a Web Application Engineer to design, implement, and maintain web-based applications for both internal and external business use. Sample applications may include a secured support web site, a reseller website, and other internal process tools. We offer an exciting opportunity to be a key contributor in implementing new tools to increase the effectiveness of our technical service. In addition, you will have the opportunity to work directly with customers in providing technical solutions to their post-sales product issues.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required, MSCS a plus.
• 3+ years of web application development using Java, servlets, PHP, JSP or others.
• Expertise with web technologies, i.e. XML, XSLT, HTML, Perl.
• Working knowledge of UNIX/Linux, Apache and Tomcat.
• Experience with SQL/MySQL and logical database design.
• Ability to interact with customers and internal cross-functional teams.
• Excellent follow through, technical documentation writing in HTML, good presentation and code documentation.
• Python experience a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Web Applications Engineer - Mountain View.

Position available in Mountain View, CA.

We are currently seeking a Web Application Engineer to design, implement, and maintain web-based interfaces for both internal and external business use. You will focus on designing and developing highly usable front-end web interfaces for internal tools as well as partner facing applications. We offer an exciting opportunity to be a key contributor in implementing new tools to increase the effectiveness of our technical service. In addition, you will have the opportunity to work directly with customers in providing technical solutions to their post-sales product issues.

Requirements:

• Minimum of a BA/BS Computer Science or related technical degree required, MSCS a plus.
• 3+ years of web application user interface development using PHP, HTML, JavaScript, JSP or other technologies.
• Expert in web user interface technologies, i.e. JavaScript, HTML, and CSS is required.
• Working knowledge of UNIX/Linux, Apache and Tomcat.
• Experience with SQL/MySQL and logical database design is a plus.
• Ability to interact with customers and internal cross-functional teams.
• Excellent follow through, technical documentation writing in HTML, good presentation and code documentation.
• Scripting language, i.e. Perl and Python, experience a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Web Applications Engineer, Web Interface - Mountain View.