Complaints

If you have a problem with your gas, electricity, water or telecommunications provider there are some simple steps you should try to follow;

1. Contact your service provider with your problem – give them the opportunity to resolve the matter.
2. When you make your initial complaint be it by phone, in writing or by email request a copy of your supplier’s ‘complaint handling standards of service’.
3. Keep a record of any contact you have with your supplier and evidence to support your case.

The energywatch site has some excellent tips for complaining which can be used in all complaints to any service provider.

In some cases your supplier may not be able to resolve the matter satisfactorily, in which case you can contact energywatch in the case of gas and electricity, Water Voice if you have a complaint about your water or sewerage service, and Ofcom if you have a telecommunications problem. Appointed as industry watchdogs their services are offered free of charge and you will also be able to find the contact details of all the service providers from these sites.

Resources

energywatch
Ofcom
Water Voice