Who are you?
We are Superbreak Mini-Holidays, the market leader for short breaks throughout the U.K. We are part of Holidaybreak PLC, a publicly quoted leisure company. Follow our share price under 'Leisure’ in most major U.K. newspapers.

What do you do?
We specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond, for the leisure traveller.

We hold allocations of rooms at all hotels and we can book up to and including the day of departure. Please note that online bookings can be made up to the day before the stay date. For same day bookings please call our Reservations Advisors on +44 (0) 1904 620033.

Where are you based?
We are based in the Tourist City of York and our office has some of the most magnificent views of York Minster.

We have a team of over 200 employees, and our offices are manned between 8am and 11pm, seven days a week. We work throughout the year, and our offices are closed only on Christmas and Easter Sunday, but reservations can still be made via our website.

Do you have a brochure?
Yes, we offer a number of brochures that are distributed to travel agents across U.K. We can also dispatch brochures directly to you, if you complete the online form on the Brochures page.

Our website shows our entire portfolio of hotels, many of which are additonal to those featured in our brochure. The website also displays the most up-to-date prices and Special Offers, and is modified daily to ensure that our visitors get the latest deals and availability.

Can I book at short notice?
Yes! – You can even book on the day of travel. For same day reservations please call our helpdesk on +44 (0) 1904 620033

Do I pay a booking fee?
No – We also guarantee not to change the price after your booking has been confirmed.

What if I am arriving late at the hotel?
Your booking is guaranteed for late arrival but it is always worth calling the hotel to advise them if you are going to be very late. At some of the smaller hotels you may have the owner waiting up for you!

The hotel telephone number is displayed on your booking voucher.

What can I expect for dinner when it is included in the price?
Dinner is normally 3 course based on a Table D'hote menu i.e. a selection of meals of the day. A La Carte meals will also be available but a supplement would then probably apply. All our hotels will offer a vegetarian meal but the choice may be restricted. Any special dietary requirements should be advised at time of booking.

What room types are available?
Hotels in the UK offer single, double (i.e. 1 double bed) and twin (2 single beds) bedrooms. Family rooms for three or four are generally available and these are normally either twin or double rooms with extra child or sofa beds. It is rare for hotels to offer rooms to accommodate either 3 or 4 adults.

What is a Midweek single supplement?
All our prices show the price of sharing a twin or double room. Single supplements are applied by hotels to reflect the price they charge for a single room and should be added to the half twin price. ‘Midweek’ is Monday to Thursday inclusive. Some hotels alternatively charge week-round single supplements. So if you want a single at a weekend look for hotels that only charge midweek.

Do I get a larger room if I pay the single supplement?
Unfortunately not. The price charged is for a single room although some hotels do allocate larger rooms for the same rate.

Children are travelling in our party do we get a discount?
Normally children are free if sharing with 2 adults or half price in their own room. There are some exceptions to this and these will show in the price when you 'Confirm Cost'. ‘Free’ children do not have meals included and these must be paid for at the hotel.

Why is full payment taken at the time of booking?
Full payment is taken at the time of booking in order to guarantee your room against the price you booked at, and to ensure the room is kept for you in the event of a late arrival. As a third party (tour operator) Superbreak also guarantees full payment to the hotel.

How do I get to the hotel?
The hotel, address and telephone number will be provided on screen after your confirmation of the booking. This information will also be provided on the email and postal confirmation that will be sent to you. Each UK hotel entry has a printable map to assist in planning your route. Maps for European hotels are not currently available, but will be added to the site in the near future. Please note that some events include accommodation at hotels, with whom we do not deal directly. In this instance, only limited information can be made available.

What's included in the price?
A complete price breakdown can be obtained by clicking the "confirm cost" button after checking availability of your chosen hotel. All prices include service and VAT.

Can Superbreak arrange wedding receptions?
Unfortunately no, these must be organised and arranged with the hotel directly.

What if I need to change my reservation?
An administration or cancellation charge will apply. Please refer to our terms and conditions for further details or call our helpdesk on +44 (0) 1904 620033.

What if I need special facilities during my stay?
If you have any special needs please contact our helpdesk on +44 (0) 1904 620033 or email admin@superbreak.com before making a booking. The helpdesk will then make the booking for you and pass on any special requirements to the hotel for the likes of; wheelchair accessible rooms, non-feather bedding and special dietary needs.

Are my credit card details secure?
Yes. - Superbreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and Superbreak. Our secure server is authenticated and certificated by Thawte.com.

Are all prices in Great British Pounds (£)?
Yes. We make all charges in Great British Pounds(£), irrespective of the location of the hotel.

We do offer a link to a Worldwide Currency Converter on the Travel Links page, but please be aware that these rates do fluctuate. Please note that this facility is offered as a guide only.

How do I make a complaint?
Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned. If you are still dissatisfied, you must then write to us at the earliest opportunity (stating your reservation number), and within 28 days to:
Customer Relations Manager,
Superbreak Mini-Holidays Limited,
60 Piccadilly,
York,
YO1 9WX.

We will do what we can to resolve your dispute and reply within twenty one days. Please allow this time for a response as we normally have to make contact with the supplier concerned to gather information.

Please note that we do not accept liability for consequential loss and, apart from personal injury claims, our maximum liability to you is limited to the price of your holiday.

Can I link to Superbreak.com from my website?
Yes- simply follow the "Affiliates" link on the left-hand navigation for full details of our Partner Programme.

I have booked an event break- when and where do I get my tickets?
Ticket collection varies for individual event breaks, although in most cases these will be supplied at check-in or en-route to the event. Please see specific event pages for details of collection.

Can I buy event or theatre tickets on their own?
Unfortunately not. Superbreak can only supply event or theatre tickets in conjunction with a hotel stay.