Frequently Asked Questions
Spa Policy & Etiquette
The following questions are often asked regarding Spa policies and Spa etiquette. Click the question to view a specific response, or scroll down to review all answers.
What are your hours of operation?
Spa hours:
- Monday through Saturday: 10am - 6pm (except Tuesday & Thursday)
- Thursday: 10am - 8pm
- Sunday: 11am - 4pm (Summer Spa Sundays)
- Tuesday: Closed
How do I schedule spa treatments?
Call 203-762-5577 and one of our trained client service staff will be happy to explain each treatment in detail and book your appointment.
May I request a male or female therapist?
All of our spa therapists are professionally trained in both treatment and draping protocols to ensure your comfort at all times. While we will make every attempt to honor your request, due to scheduling demands, we cannot always guarantee your choice of therapist. We suggest you wear only your robe and slippers. However, if you would feel more comfortable, undergarments may be worn.
Am I required to totally disrobe during my treatment?
Because we want you to feel totally at ease, you are not required to do anything that may make you uncomfortable.
What health conditions should I disclose before my spa appointment?
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A client health questionnaire is completed by all guests. Please be aware that if you are pregnant, have high blood pressure or a heart condition, services that involve the application of heat are not advised. We also need to be informed of any skin irritations, infections and/or injuries prior to your spa treatment.
How early should I arrive?
To enjoy the full value of your Spa experience, we suggest you arrive a minimum of 15 minutes prior to your appointment. Starting your session on time allows you to receive the full benefit of your complete and unhurried service.
What if I need to cancel my appointment?
At times it may be necessary for you to cancel your Spa appointments. Cancel your appointment at least 24 hours prior to the scheduled time. No-shows and late cancellations will result in the service cost being billed to your credit card. You will not be charged if we can fill your space. A credit card guarantee or gift certificate card number is required on all appointments or suite reservations.
What forms of payment do you accept?
We accept cash, checks, Master Card, Visa and American Express.
Do you offer gift certificates?
You may purchase gift certificates for specific services, or for any amount over $25. Price for our services (manicure) begin at $25.
Is tipping appropriate?
Yes. A general guideline would be 20% of your service total.
Is the Spa for me if I'm pregnant?
Yes. Even though you should avoid using deep heat or pressure. We would like to recommend our Maternity Massage. Please inquire about appropriate facials and body treatments.
What is your Internet Privacy Policy
All the information provided to The Spa at Split Rock as a result of your on-line purchase, form or email communication is treated as confidential, and will not be disclosed to any other parties.
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