Here’s a look at CRM technologies that have been announced or released in the past month.

Upshot Corp. announced the UpShot Dashboard and integration with Lotus Notes, the two features most requested by its Fortune 1000 customers. Dashboard, available online or offline, gives executives a snapshot of the information most important to them, enabling better, faster decision making. At a glance, executives can see a forecast by territory, their company’s top 10 deals, pipeline analysis and sales activity by rep. They also can drill down to get more detailed information. With the integration with Lotus Notes users can synchronize their Lotus Notes address book, calendar and to-do list with the contacts, calendar and to-do list in UpShot. Additionally, users will be able to associate any email and attachment they send or receive with the appropriate UpShot account or contact. www.upshot.com

Avidian Technologies rolled out Prophet 2004, a CRM solution that adds sales and contact management features directly into Microsoft Outlook. With Prophet 2004, Outlook 2000/XP acts as a user’s only application for sales tracking, personalized group emails, contact management, reporting and sharing of sales information – in addition to Outlook’s email, calendar, tasks and appointments features. www.avidian.com

WebSideStory launched HitBox Enterprise 9.0, a new version of its Web analytics service. According to WebSideStory this latest version is simple to install and use, delivers the right report at the right time in the most relevant manner possible and offers real-time reporting. The product includes HitBox Active Viewing, a new browser plug-in that overlays vital statistics on a client’s Website and Themes, which enables users to customize their reports based on their job function, such as marketing or e-commerce. www.websidestory.com

Allegis Corp. released version 7.0 of its eBusiness Suite, which includes new tools to reduce the cycle time and improve the accuracy of the channel forecasting process, improvements to existing workflow and tracking tools and support for seven new languages. Its Channel Sales component integrates data provided by channel information providers, enabling companies to review consolidated sales data, automatically identify strong or weak performing partners during a specific time period, and trigger workflow processes as appropriate. The suite offers improved support for Microsoft .NET and Web services. www.allegis.com

Marketplace Software launched e-manage, an enterprise management package for small- to medium-size businesses. The application comes with company-contact manager, project manager, sales force automation, installation manager, service-warranty manager, commissions, asset manager, human resources, bulk mail-email, point-and-click analysis tools and e-manage administrator. It also comes with a Web interface that integrates with a client’s existing Website to provide an ad-hoc e-commerce solution. All modules are included in the purchase price of $12,500 for 10 users and $1,250 for each additional packet of 5 users. www.marketplace-software.com