The Wayback Machine - https://web.archive.org/all/20040608122220/http://www.autoeurope.com:80/help.cfm?action=car
Auto Europe Help Pages
Discount Car Hire with Auto Europe
United States

Home Specials & Packages Car Rental Flights Hotels  Rail  GPS & Cellphones Resources Agents & Affiliates
Newsletter Sign-UpTravel & Driving InformationHelp
 
 log-in     International Sites Contact Us  Help
 

Travel Resources > Web Site Help > Car Rental FAQs

Web Site Help


Car Rental FAQs


Do you have toll-free phone service from overseas?

Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure. (Emergency road service is provided locally with every rental.)


How can I pay for my rental?

Auto Europe accepts American Express, Mastercard, Visa and personal checks.


How is my rate guaranteed?

Our rates are guaranteed in USD. For most bookings, only a partial pre-payment is required.


How quickly can I confirm my reservation?

We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 1 888 223 5555.


Is there a fee for canceling or changing a reservation?

There never is a fee to change or cancel car rental bookings. Reservations are fully refundable at any time. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.


What do I need to pick-up my car?

Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information.


What if I find a better rate for a rental car?

Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.


What kind of insurance can I get for my rental car?

Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page.


When is your reservation center open?

Our reservations center is open 24 hours per day, 7 days per week.
Call us at 1 888 223 5555 or make a reservation online.


How is my rate guaranteed?

Our rates are guaranteed in pounds. For most bookings, only a partial pre-payment is required.


How quickly can I confirm my reservation?

We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 0800 169 6414.


Is there a fee for canceling or changing a reservation?

There never is a fee to change or cancel car rental bookings. Reservations are fully refundable at any time. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.


What do I need to pick-up my car?

Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information.


What if I find a better rate for a rental car?

Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.


What kind of insurance can I get for my rental car?

Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page.


When is your reservation center open?

Our reservations center is open 08:00 - 20:00, M-F and 09:00-16:00 S-S.
Call us at 0800 169 6414 or make a reservation online.




 SearchSearch for : in  

Call 1-888-223-5555 toll-free | Email Directory
Send this page to a friend.Email this page

Concerned about privacy? Please read our Privacy Policy
Site contents © 2004 Auto Europe unless otherwise noted.
Site Map | Unsubscribe from our newsletter.

ASTA Member BBBOnline - Click For Info Verisign Secure Site

Home | Specials and Packages | Car Rental | Flights | Hotels | Rail | Cellphones | Resources | Agents and Affiliates

Auto Europe has been ARC-accredited and is exempt from the registration requirements of Florida's seller of travel laws.
Auto Europe is certified as a Travel Agent/Tour Promoter in Ohio: ID Number: 8789303
CST # 2058065-50    ERSP # 54-46344-1
Registrations pending in HI, IA, WA and Ontario, Canada.
— Page generated: 08-Jun-2004 08:22:19 ET —