Once accepted, the purchase is placed in a shopping cart. Further products can be added and amendments made prior to moving to the secure online payment area.

Once passed to Worldpay, the client’s credit card details are taken in a secure environment. Upon successful completion, the client is issued with an html email with an overview of their policy including the levels of coverage and a separate email receipt from Worldpay. Full printed copies of the policy documents and wordings will be dispatched in the post within three working days. All correspondence will be conducted in English.

Amendments to policies cannot be made online. Please contact us by phone or post. Office hours are shown in the full list of contact details.

Your policy has a 14-day cooling off period during which you can cancel the policy and get a refund if you have a justifiable reason for being dissatisfied with the cover it provides.

Refunds will be returned within 7 working days of the cancellation.

Online Travel Group Ltd is fully compliant with the GISC requirements and Online Travel Cover follow the GISC Guidelines for the sale of Travel Insurance online and offline.

Online Travel Group Ltd, through its sister company World Ski and Travel is a regulated member of GISC (General Insurance Standards Council)

Should you wish to enquire about deliveries, obtain a refund or wish to arrange for a return and/or exchange of any items purchased through WorldPay, contact should be made in the first instance with Online Travel Group Ltd. Click here to contact us.

In the event that further information is needed, please email WorldPay Customer Services at shopperhelp@worldpay.com , providing full details of your purchase and the nature of your enquiry.

In the event of a dispute the Online Travel Group is regulated by the GISC (General Insurance Standards Council). GISC regulates the sales, advice and service standards of its members. They do not regulate the price charged for a policy.

Their objective is to establish, monitor and enforce standards in all areas of general insurance activities, including:

  • All matters relevant to the fair treatment of customers

  • Financial requirements for intermediaries

  • Procedures for the handling of complaints and the availability of redress

  • Competence and training

  • Members' obligations to individuals buying insurance for themselves and their families are explained fully in the GISC Private Customer Code, while the GISC Commercial Code explains members' obligations in relation to businesses buying insurance.

Online Travel Cover is only intended for use by residents or businesses of the member states of the EU. Unless agreed specifically to the contrary all contracts are subject to the Law of England and Wales.

Online Travel Group Ltd are committed to protecting your privacy. Online Travel Group Ltd will only use the information collected lawfully (in accordance with the Data Protection Act 1998). Online Travel Group also comply with the Electronic Commerce (EC Directive) Regulations 2002 (SI 2002 No.2013)

Any credit card information you supply via our online purchase process is only held on our systems for the duration of completing your purchase and is encrypted to ensure only those authorised to access it can do so. The Consumer Credit Act (1974) also applies to transactions over the Internet. The Act limits your maximum liability on your credit card to £50, in the event of its fraudulent use. All liability ceases completely once the credit card issuer has been notified of any loss or fraudulent use.

Online Travel Cover collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

The personal information which Online Travel Cover hold will be held securely in accordance with our internal security policy and the law. The information Online Travel Cover hold will be accurate and up to date. You can check the information that Online Travel Cover hold about you by contacting us. If you find any inaccuracies Online Travel Cover will delete or correct it promptly.

Online Travel Cover may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored within your browsers' cache. You can usually modify your browser to prevent this happening.

The information that you supply to Online Travel Cover will be used by us, our partner sites and technology partners to provide you with related quotations, products and services. You agree that Online Travel Cover may hold this information, which may include sensitive data as defined under the Data Protection Act 1998. Your information may be used for statistical and research purposes such as site traffic reports or to enhance or develop future products and services. Online Travel Cover may also use your information to inform you by post or email of other services, products or offers. When contacted you may opt-out from receiving further information through an unsubscribe link.

Online Travel Cover does not hold your credit card details on file. Credit card payments are handled by WorldPay, our affiliated partner. WorldPay is the first bank endorsed secure Internet system and an accredited partner of the Online Travel Group.

WorldPay offers real time transaction over the Internet using Thawte 2048 encryption systems. WorldPay is so secure that Online Travel Group never get to see you credit card number - all credit card details are encrypted and secured by WorldPay for your personal protection. The WorldPay guarantee protects you against third party fraud allowing you to trade online in confidence.

This entire web site and content is the copyright of Online Travel Group Ltd. © 2003 All Rights Reserved.

We have all heard the security alerts that happen from time to time and this understandably makes people nervous about using their credit card for online shopping. However these are increasingly rare and it is a fact that you are far more likely to be a victim of fraud by using your card in a shop or restaurant than online.


   - We use 128-bit encryption to hide your personal details from view.
   - We do not store your credit card details electronically, these are used to make the transaction only.
   - We have a credit card guarantee through WorldPay to protect you against any loss.

In addition the Online Travel Group Ltd uses the best firewall available to prevent third parties from accessing your personal information and other physical measures to prevent Online Travel Group Ltd users from accessing the personal information of other users.