The VH1 Shop

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Need help using the VH1 Shop?

We strive to be the best buying experience on the Net. Click on a Question/Topic below, then look in the help box on each page for tips on what to do next.

Order Status
•	Has my order shipped?
•	How do I track my order?
•	When will my backorder arrive?
•	My order never arrived.
•	How do I cancel my order/item?
•	An item is missing from my shipment.
•	My product is missing parts.

My Account
•	How do I create an account?
•	How do I edit my account information?
•	I forgot my password.
•	What is a wish list?

Returns
•	How do I return my product?
•	I received the wrong product.
•	What is the Return Policy?

Shipping
•	When will my order ship?
•	How much is my shipping?
•	Can I track my order online?

Pricing and Billing
•	What are my payment choices?
•	When will my credit card be charged?
•	When will my credit appear on my account?
•	I have a question on my charges.
•	Do I have to pay sales tax?
•	I need a copy of my receipt/invoice.

Gift Certificates
•	How do I purchase a Gift Certificate?
•	How do I redeem a Gift Certificate?
•	Terms and Conditions of Gift Certificates

Buyers Guide
•	How do I find my product?
•	How do I use a coupon?

Policies and Procedures
•	Terms of Use
•	Privacy Statement
•	Security Promise

Contact Us
•	Send an eMail to Customer Support


	Click here to track your orders. Click here to report a missing order.


	Click here to view our shipping rates. Click here to return a product.


	Forgot your password? Click here. Redeem or buy a gift certificate. Click here to visit our Help Center.

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