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I just have to commend you on an amazing order that I just received. I
shopped around the internet for a long time trying to find the best price,
shipping, etc.for my replacement contacts lenses. After searching several
websites I returned back to 1800contacts to find that your company offered
the best price and free shipping to boot... Since I was not in a hurry for
my contacts your free standard shipping offer was perfect. I had no idea
that by placing an order on this past Thursday around noon via the internet
would have my contacts in my hand by Saturday at Noon... Pretty awesome!
48 hours! Working as a Controller in a service industry I know how
important it is to offer the best possible service at the best possible
price. In todays extremely competetive market place you must be your best to
retain the customers you have. So I want to pass along how impressed I was
with your company and will certainly recommend to anyone I know in need of
replacement lenses.
Keep up the great work!
Teri
Missouri
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I just wanted to say how pleasant it was working with your company. I was delighted to have my concerns addressed so efficiently and to have my requested order shipped so expediently. I also truly appreciate the fact that I will not have to pay for shipping costs. The representative who responded to my e-mail was just lovely. I hope to get the laser surgery soon for my eyes, but I will surely be sure my husband orders through you in the future - consider us very satisfied customers!
Thank you!
Joan
New York
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Thank you for your prompt attention to my e-mail and great customer
service. I was not expecting any refunds, but thank you anyway. This
only proves the good business ethics you have. I just wanted to convey
with you my experience.
Once again, thank you!
Carmenza
Florida
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Thanks and appreciate the FEDEx next business day delivery. As always,
I find 1-800 Contacts with your excellent customer service to be the
best place to purchase my lenses!
Pamela
Georgia
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THANK YOU SO MUCH! I have to tell you how impressed I
am that I cannot only return the unwanted lenses, but
that you will provide the means to send them back. I
commend you for providing what, as far as I'm
concerned, is the best customer service around. I
will never purchase my lenses anywhere else, and I
will recommend that everyone I know do the same.
Lauren
Indianna
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I would like this message to be fowarded to a supervisor or a manager.
I just want to let you know that the customer service at 1800contacts.com
is excellent. I especially want to thank a customer service representative
named Erin. Erin helped accomodate me with some issues I was having. She
made me feel very comfortable and made me feel very trustful of your
company. Her service gave me faith to trust in your company. Erin's
customer service is very admirable and I hope future representatives will
be influenced by such a kind, professional, and valuable employee.
Hopefully, such a great person such as Erin will be rewarded for her hard
work. Thus, I will recommend this company to my family and friends. I am a
satified customer. Thank you and thank Erin.
Eric
New Jersey
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Because of your prompt service and great customer service, I have recommended you to my fiancé and mother. Within the next month you should be receiving orders from them. Just thought I would tell you, It is always nice to hear "good" about companies instead of only negatives.
Krissy
Connecticut
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I just wanted to take this opportunity to thank you on your outstanding
customer service. Every order and experience that I have had with
1-800-contacts has been an outstanding one. Thank you and keep up the good
work. Because of how you handle business and treat your customers, I will
continue to be a loyal customer to 1-800-contacts--and I will try to get
others to use your service also.
Darien
Virginia
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I used you for the first time and I am very impressed. I ordered online
Friday night and received my order on Monday. I am busy with work and
family and my time is valuable to me. This is a great company and a great
service at a competitive price.
Matt
Arizona
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Thanks! Your company is the greatest. The team of associates are always so polite, helpful and sincere. Thanks so much for your great service. I wish the doctors would get on board with your program. All still try to sell their products.
Thanks again.
Debbie
Arizona
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