Better Business Bureau, BBB, BBB AUTO LINE, BBBOnLine, and the BBB torch, BBBOnLine and BBB CARE logos are federally registered service marks owned by the Council of Better Business Bureaus, Inc. These marks may be used, with certain restrictions, by Better Business Bureaus and eligible companies participating in Better Business Bureau programs under a license agreement. It is CBBB policy to take action against all unauthorized use of its marks.

The Council of Better Business Bureaus, Inc. owns a number of trademarks, including, among others, the names Better Business Bureau and BBBOnLine, and the BBB torch and BBB CARE logos. Any use of these marks by others must be with the express permission of the Council.

In most instances, when we advise a company that it is misusing or infringing on our trademarks, the company readily complies with our request to modify its advertising or web site. From time to time, however, the Council has had to sue infringers. The Council has been successful in all litigation it has undertaken against infringers. We also try to advise the public about companies that continue without authorization to use our marks. The Internet has made this easier.

Violators
We now have a list on our web site of companies that do not have our permission to use our marks and have refused to comply with repeated requests to stop using them. Please note that this list does not include every company misusing or infringing on our marks, but only those we have contacted many times about their misuse or infringement.

Below are companies that are falsely conveying an affiliation with or sponsorship by the Better Business Bureau through unauthorized use of BBB trademarks. These businesses have ignored numerous and repeated requests to modify their advertising or web site by eliminating use of BBB trademarks. For more specific information about each company, including any existing BBB complaints, please contact the BBB specified below.

Company name: ORS Air Duct Cleaning Service
Location: Plano, TX
URL: Not applicable. Problem currently exists in mailer advertising and company stationery.
Problem: This company, owned by Aharon Yair Saboni, offers air duct maintenance and carpet cleaning services. This company displays the BBB TORCH Logo in its coupon mailer advertisements and company stationery even though it is not member of the BBB. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau system. ORS Air Duct Cleaning Service has been asked on more than one occasion to remove the Council's trademarks from its advertising. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau system.
Contact: BBB of of Dallas, TX

Company name: Edge Flood Response, Inc.
Location: San Diego, CA
URL: Not applicable. Problem currently exists in Transwestern Yellow Pages advertising.
Problem: This company, owned by Jeff Whitton, offers water damage repair services. This company falsely references BBB membership and displays the BBB TORCH Logo in its directory advertising even though it is not member of the BBB and, in fact, has an unsatisfactory record with the BBB due to unanswered complaints. Edge Flood Response has been asked on more than one occasion to remove the Council's trademarks from its advertising. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau system.
Contact: BBB of San Diego

Company name: Oasis Pools and Enclosures
Location: Tomball, TX
URL: http://www.oasispools.biz/
Problem: This company, owned by David Rutherford, provides and install patio, pool and building covers and enclosures. Oasis Pools and Enclosures falsely implies BBB affiliation by its unauthorized use of the BBBONLINE RELIABILITY Logo on its web site. Oasis Pools and Enclosures has been asked on more than one occasion to remove the BBBONLINE RELIABILITY Logo from its web site. This company is not a BBB member or a participant in the BBBOnLine Reliability Program and in fact has an unsatisfactory record with the BBB. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.
Contact: Houston, TX BBB

Company name: Atlanta Painting and Remodeling Company
Location: Snellville, GA
URL: Not applicable. Problem currently exists in company's mailer advertising.
Problem: This company, owned by Marshall Mainard, offers painting and home remodeling services. This company displays the BBB CARE Logo in its advertisements even though it is not BBB member and in fact has an unsatisfactory record with the BBB. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau system.
Contact: BBB of Atlanta

Company name: Exact Automotive
Location: Canton, OH
URL: Not applicable. Problem currently exists in company's print advertising.
Problem: This company, owned by Charles Kovach, offers automotive repair services. Exact Automotive has been repeatedly asked to remove the BBB membership decal from its company vehicle and has refused to do so. Exact Automotive is not a BBB member and in fact has an unsatisfactory record for failing to honor an arbitration award decision. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau system.
Contact: BBB of Canton, OH

Company name: Better Business Institute of North America
Location: Coleyville, TX
URL: http://www.bbi-northamerica.com/
Problem: This business provides business consulting services and educational materials to businesses and consumers. The Council has requested without success that the Better Business Institute change its trade name to one that is not confusingly similar to the Council's registered service mark BETTER BUSINESS BUREAU. Consumers should be aware that this business is not in any way affiliated with or sponsored by the Better Business Bureau system.
Contact: CBBB

Company name: Budget Air Conditioning
Location: Aurora, CO
URL: Not applicable. Problem currently exists in company's mailer advertising.
Problem: This company, owned by Chris Enair, offers heating and air conditioning installation services. This company displays the BBB TORCH Logo in its coupon mailer advertising even though it is not member of the BBB. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau system.
Contact: BBB of Denver

Company name: P & G Woods Construction Company
Location: Cheektowaga, NY
URL: Not applicable. Problem currently exists in Talking Phone Book Yellow Pages advertising.
Problem: This company, owned by Garry Woods, offers basement waterproofing, foundation Repair, and property drainage services. This company displays the BBB TORCH Logo in its Talking Phone Book Yellow Pages advertising even though it is not member of the BBB and, in fact, has an unsatisfactory record with the BBB due to unanswered complaints. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau system.
Contact: BBB of Buffalo

Company name: Sainz Enterprises
Location: Brighton, Colorado
URL: Not applicable. Problem currently exists in company's CD-ROM credit repair kit products.
Problem: This company, owned by Joe Sainz, offers credit repair and restoration products. This company falsely implies BBB affiliation by its unauthorized use of the BBBONLINE RELIABILITY Logo on the company's credit repair CD-ROM kit. Sainz Enterprises has been informed on more than one occasion to refrain from including the Council's trademarks in its product offerings. Sainz Enterprises is not a BBB member and in fact has an unsatisfactory record with the BBB due to unanswered complaints. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.
Contact: Denver, CO BBB

Company name: Aaron Childress Air Conditioning & Heating Company
Location: Houston, TX
URL: Not applicable. Problem currently exists in TXU Communications Yellow Pages advertising.
Problem: This company, owned by Aaron Childress, offers air conditioning and heating system and services. This company displays the BBB TORCH LOGO in its TXU Communications Yellow Pages advertising even though it is not member of the BBB and in fact has an unsatisfactory record with the BBB due to unanswered complaints. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.
Contact: BBB of Houston

Company name: Certified Air Duct & Chimney Cleaning (also dba California Air Duct)
Location: Carlsbad, CA
URL: not applicable, problem currently exists in yellow pages advertisement
Problem: This business, owned by Mike Walker, provides air duct and chimney cleaning services. This company displays the BBB TORCH LOGO in its Pacific Bell Yellow Pages advertisement, thus implying that it is a member of the BBB. Certified Air Duct & Chimney Cleaning has been repeatedly asked to remove this logo from its advertising. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.
Contact: San Diego CA BBB

Company name: Panorama Balloon Tours
Location: Del Mar, CA
URL: http://www.gothotair.com. However, problem currently exists in non-Internet advertising.
Problem: This company, owned and operated by Jamie Charland, offers hot air balloon tours. This company falsely states in its advertising that it is a member of the Better Business Bureau. Panorama Balloon Tours' BBB membership has been revoked for failure to respond to unanswered complaints. Panorama Balloon Tours is not a BBB member and in fact has an unsatisfactory record with the BBB. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.
Contact: The Better Business Bureau of San Diego

Company name: Best Television Company
DBA: All Pro TV
Location: San Diego, CA
URL:Not applicable
Problem: This company operates a TV, VCR, camcorder, stereo, computer and small appliances servicing shop, owned and operated by John Johnson. This company falsely states in its advertising that it is a member of the Better Business Bureau. Best Television is not a BBB member and in fact has an unsatisfactory record with the BBB. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.
Contact: The Better Business Bureau of San Diego